Our Reviews
Pam H|2022 GMC 3500HD Sierra
Confirmed Service Customer
5/9/2025
Lucas Krause was very helpful in scheduling my service appointment and also keeping me updated on the day of service. He made my visit super easy!
5/10/2025
We want all our customers to have a comfortable and stress-free experience with us! Thank you so much for your feedback!
GAITHERSBURG, MD
Kimberly M|2025 Chevrolet Suburban
Confirmed Sales Customer
5/9/2025
It was the best car buying experience we have ever had. Our salesman Nick was knowledgeable and extremely helpful and we were in and out in record time, and that included our trade-in.
NICOLAS CAMPUZANO GALLEGUILLOS
5/10/2025
Awesome! We are happy to hear you were completely satisfied with your recent vehicle buying event at Criswell. We value your business and hope to be of service to you in the future.
FREDERICK, MD
Christopher A|2017 Chevrolet Colorado
Confirmed Service Customer
5/10/2025
Dakota provided excellent customer service, as usual.
5/12/2025
Our team strives to deliver an excellent experience and is glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Gaithersburg, MD
Lea K|2024 Chevrolet Trax
Confirmed Service Customer
5/10/2025
Considerate, helpful, quick
5/12/2025
We're happy to see you found our team to be so helpful! We look forward to the next opportunity to work with you here at Criswell!
OLNEY, MD
Kokou T|2019 Chevrolet Equinox
Confirmed Service Customer
5/12/2025
It was amazing about how Lucas took time to explain to me about what needed to be done for my car.
5/12/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
GERMANTOWN, MD
Joyce A|2023 Chevrolet Trailblazer
Confirmed Service Customer
5/12/2025
Rachel was excellent. So was the young man who sold me my floor mats. The emp Employees were all friendly and pleasant. Everything was explained to my satisfaction.
5/12/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell. Don't hesitate to reach out if we can help in any other way.
OLNEY, MD
Edward K|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
5/12/2025
My service advisor Dakota was very helpful and professional. He provided me with consistent updates and explained the process thoroughly.
5/13/2025
We always strive to provide top quality service to every customer and are pleased to hear that you enjoyed your experience at Criswell!
GAITHERSBURG, MD
Jayme H|2025 Chevrolet Tahoe
Confirmed Sales Customer
5/13/2025
Richard Beckett was great as usual.
RICHARD BECKETT
5/13/2025
We're happy you found our staff to be so supportive during your experience here at Criswell. If you ever need anything else from us, please feel free to give us a call or stop by.
JEFFERSON, MD
Sheila G|2005 Chevrolet Equinox
Confirmed Service Customer
5/15/2025
Staff very knowledgeable and helpful.
5/16/2025
We're happy you found our staff to be so supportive during your experience here at Criswell. If you ever need anything else from us, please feel free to give us a call or stop by.
GAITHERSBURG, MD
Eric P|2024 Chevrolet Corvette
Confirmed Service Customer
5/9/2025
Mr Krause had a very pleasant attitude from the very start. I appreciate the warm welcome and his work ethic in helping to get in and out at a decent time. I was only in for an oil change and he also let me know of a recall that was existing for an update. Great young guy. Thanks buddy. Customer service is extremely important.
5/12/2025
We always strive to provide top quality service to every customer and are pleased to hear that you enjoyed your experience at Criswell!
WHITE PLAINS, MD
Bruktawit N|2023 Chevrolet Suburban 1500
Confirmed Service Customer
5/11/2025
In general, what I can say is Dakota who works there is the best professional, humble, helpful person in the company. Thank you so much, Dakota. I don’t know what I can do without you with all the issue. I have with this car thank you so much.🙏🙏🙏
5/12/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell. Don't hesitate to give us a call or stop by if we can be of additional assistance.
ROCKVILLE, MD
Sandy S|2025 Chevrolet Tahoe
Confirmed Service Customer
5/12/2025
Needed a new key.
5/12/2025
Thanks for sharing this feedback. We value your business and hope you'll keep us in mind for any future automotive needs.
GAITHERSBURG, MD
Shawnte A|2020 Chevrolet Equinox
Confirmed Service Customer
5/13/2025
My service advisor Rachel was friendly, helpful ,and nice. The wait time for my service was short.
5/13/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
GERMANTOWN, MD
Hasena H|2021 Chevrolet Blazer
Confirmed Service Customer
5/14/2025
Great!
5/14/2025
Thanks so much for sharing this high star rating! We look forward to working with you again!
ROCKVILLE, MD
Jonathan M|2024 Chevrolet Tahoe
Confirmed Service Customer
5/15/2025
Lucas was my service rep and he was knowledgeable and very helpful. Thank you!
5/16/2025
We're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help!
NORTH POTOMAC, MD
Scott C|2020 Chevrolet Blazer
Confirmed Service Customer
5/15/2025
Drop off and pick up we’re very easy
5/16/2025
Our goal is to provide a simple and seamless service event, and it's great to know you were satisfied with the results. Thanks again for choosing Criswell and sharing this positive feedback!
GERMANTOWN, MD
Oliver C|2025 Chevrolet Colorado
Confirmed Service Customer
5/15/2025
Dakota took great care of my ZR2 4WD. Performed the services I asked for and had the vehicle washed and vacuumed which I was not expecting but sure appreciated . Will definitely be back for my next service.
5/16/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Criswell. We look forward to your next visit with us!
GERMANTOWN, MD
Larry S|2024 Chevrolet Corvette Z06
Confirmed Service Customer
5/15/2025
Dina was perfect. She knows corvettes and corvette people! Dina accurately predicted service time and kept me up to day on progress!
5/16/2025
We're pleased to know we have been able to exceed your expectations! We sincerely value your business and look forward to your next visit!
SILVER SPRING, MD
Christopher P|2024 GMC Sierra 1500
Confirmed Service Customer
5/15/2025
Shane listened to my issues and the Criswell team did an excellent job in resolving what they could. I appreciated the time spent to explain to me the process, where they were at, and what were the steps to resolution.
5/16/2025
Thanks! We always want to hear back from our customers, and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
GAITHERSBURG, MD
Victoria T|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
5/16/2025
Dina Bartolomeo scheduled my service, identified the need for new brakes but still helped get the job done efficiently.
5/19/2025
We're pleased to know we have been able to exceed your expectations and really help you out! We are always more than happy to assist you if anything else comes up.
BETHESDA, MD
James C|2012 GMC Acadia
Confirmed Service Customer
5/16/2025
Great service advisor Kyle Smith who we are working with to solve an AC problem.
5/19/2025
We are very happy to have provided you with such a positive experience! It is our hope that the AC problem is solved quickly and to your satisfaction.
GAITHERSBURG, MD
Patrick M|2021 Chevrolet Colorado
Confirmed Service Customer
5/16/2025
Bryan did a great Job
5/19/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell. If you have any further questions, please give us a call. We're always happy to help!
GAITHERSBURG, MD
Michael R|2004 Chevrolet Tahoe
Confirmed Service Customer
5/16/2025
Solid advice, timely repair.
5/19/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
ROCKVILLE, MD
Kelly O|2017 Chevrolet Suburban
Confirmed Service Customer
5/17/2025
Dakota was great and got me in and out quickly. Great experience.
5/19/2025
It's our goal to offer an all-around outstanding service event, and we appreciate knowing you were completely satisfied with your recent experience. We look forward to seeing you again when your vehicle is due for its next maintenance visit.
BOYDS, MD
Richard N|2019 GMC Acadia
Confirmed Service Customer
5/20/2025
Easy scheduling the appointment and quick to get service.
5/20/2025
It's our goal to offer a simple and seamless service event, and it's great to see you were pleased with your recent Criswell experience. We value your business and look forward to working with you again.
BOYDS, MD
James S|2012 Chevrolet Corvette
Confirmed Service Customer
5/20/2025
It's hard to trust a dealership that tells me I need service on items I know otherwise. eg. clutch and brake fluid which I'd done just a week earlier.
5/20/2025
Thank you for sharing this feedback. We appreciate all comments and sincerely hope you will continue to choose Criswell for your automotive needs.
BETHESDA, MD
Jason C|2018 Chevrolet Suburban
Confirmed Service Customer
5/15/2025
Vehicle concerns were understood and was provide with clear and concise repair option.
5/16/2025
We always strive to provide top quality service to every customer and are pleased to hear that you enjoyed your experience at Criswell!
POTOMAC, MD
Juliana V|2019 Chevrolet Camaro
Confirmed Service Customer
5/18/2025
Dina is always very professional. Is always an awesome experience to do my services at the dealer.
5/19/2025
Thanks so much for taking the time to let us know you can depend on Dina to provide a standout service event each time you visit our dealership. We look forward to seeing you soon!
GERMANTOWN, MD
Victor G|2025 Chevrolet Trax
Confirmed Service Customer
5/19/2025
My car service went very well... Fast and high-quality... Manager Charles Patterson quickly prepared the documents and sent the car to the service... I ordered a shuttle... I was taken home and when the car service was over Charles sent me a message that the car was in good condition... He also called me a shuttle and informed me about it... I arrived at Criswell, paid the bill, they serviced me very quickly and took the car... Charles Patterson is a very professional worker and a friendly person to talk to... Thank him for his work... I also thank all the workers of the Criswell service for the high-quality and fast service of my car... Best wishes to all the workers of Criswell... Be Healthy... Best Regards, Victor Gorbunov
5/19/2025
Thanks for sharing this positive review with us! We value your business and hope to be of service to you in the future.
GERMANTOWN, MD
Rob H|2024 Chevrolet Corvette
Confirmed Service Customer
5/20/2025
Extremely busy but Dina took her time to explain everything.
5/20/2025
We always strive to provide top quality service to every customer and are pleased to hear that you enjoyed your experience at Criswell!
MORGANTOWN, WV
Anthony S|2021 Chevrolet Colorado
Confirmed Service Customer
5/20/2025
There was little communition during the process. The entire ordeal took 5 hours! I was told it would only be 2 hours. The receipt says I got a complimentary car wash but my vehicle was dirtier than when I arrived. Not satisfied.
5/21/2025
It is our goal to offer a great service event, and we regret this was not the case for you. Your comments are important to us and have been shared with our management team for review. We truly hope you will give us another chance to work with you in the future to provide a better experience.
VIENNA, VA
Jon B|2025 Chevrolet Corvette
Confirmed Sales Customer
5/21/2025
Ordering and going through the purchase process was extremely easy. I have a Corvette Museum Delivery and all the correspondence and items needed for final pickup in Bowling Green were provided easing the anxiety of tracking the build and preparing to receive my Vette.
MICHAEL FURMAN
5/21/2025
Congratulations on this exciting purchase! We are happy to see you are pleased with the exceptional purchasing process our team has provided. We value your business and welcome you to reach out if we can be of service to you in the future.
REISTERSTOWN, MD
Michael B|2020 GMC 1500 Sierra
Confirmed Service Customer
5/21/2025
Service performed as requested, and on time promised.
5/21/2025
It's great to see everything was completed quickly and to your satisfaction! Thanks again for taking the time to let us know how we are doing.
NORTH POTOMAC, MD
Carlos A|2019 GMC Acadia
Confirmed Service Customer
5/21/2025
Charles Patterson is a great experienced customer service assistant, it was easy to get my car serviced done in 6 hours even though it needed 4 recommended manual maintenance. Best place to keep your vehicle running smoothly!
5/21/2025
We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by.
GERMANTOWN, MD
Miguel S|2012 Chevrolet Corvette
Confirmed Service Customer
5/21/2025
Work to my corvette was great!
5/21/2025
Awesome! Thanks for trusting our team to provide the routine service your vehicle needs to stay well maintained and in great running condition.
BROOKEVILLE, MD
Rosanna G|2011 Chevrolet HHR
Confirmed Service Customer
5/22/2025
In all my 80 years on this earth, this is the worst service I have ever experienced from any source or for any service needed. I will not recommend your dealership for service to anyone who might need a reference. I am totally disappointed with the lack of professionalism and the lack of follow-up provided to insure that the service required was timely accomplished.
5/22/2025
Our goal is to offer a positive service event, and it's disappointing to see this was not the case for you. We sincerely apologize for any inconvenience and hope you'll consider giving us another chance to work with you in the future to provide a better experience.
GAITHERSBURG, MD
Brian L|2025 Chevrolet Corvette
Confirmed Sales Customer
5/22/2025
Joey Ryalls and Dina Bartolomo were very helpful and professional. I have bought 5 cars from Criswell and get my cars serviced there.
JOHN RYALL
5/22/2025
Thank you for your continued patronage! We value your business and look forward to the next opportunity to work with you.
GAITHERSBURG, MD
Uma P|2021 Chevrolet Suburban
Confirmed Service Customer
5/22/2025
My car was towed the service person Mr. Mike was very helpful in locating my car and Mr. Charles took care of the rest by calling me and getting service it needed. Arranged a car to pick me up from my home so I could pick up my vehicle. I appreciate all the help and service provided to me.
5/22/2025
We always strive to provide top quality service to every customer and are pleased to hear that you enjoyed your experience at Criswell!
ROCKVILLE, MD
Marc D|2024 GMC Sierra 1500
Confirmed Service Customer
5/22/2025
Lucas was great!
5/22/2025
Thanks so much for sharing this 5-star rating! We hope to be of service to you in the future.
REISTERSTOWN, MD
Stephen F|2013 Buick Encore
Confirmed Service Customer
5/24/2025
Charles was my service rep and was well prepared to service my Buick after several months off the road due to an accident repair. Quick and efficient service and a great rundown on what is needed next as the vehicle approaches 100K miles.
5/26/2025
Our team strives to deliver an excellent experience and is glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
GERMANTOWN, MD
Frederick B|2018 Chevrolet Tahoe
Confirmed Service Customer
5/20/2025
Very accommodating, and understanding of the problem. Agreed that the problem resulted from prior repair.
5/21/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
KENSINGTON, MD
Derek H|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
5/21/2025
Service advisor Lucas and auto shop took great care of me. I am beyond pleased
5/21/2025
We always strive to provide top quality service to every customer and are pleased to hear that you enjoyed your experience at Criswell!
GERMANTOWN, MD
Michael E|2022 GMC 3500HD Sierra
Confirmed Service Customer
5/22/2025
Dina got my truck in and out quickly, answered all my questions and kept me updated.
5/22/2025
It's great to know everything was completed quickly and to your satisfaction! We look forward to your next visit with us here at Criswell!
MOUNT AIRY, MD
Jennifer R|2024 GMC Yukon XL 1500
Confirmed Service Customer
5/23/2025
Lucas is very trustworthy and knowledgeable
5/24/2025
We always strive to provide top quality service to every customer and are pleased to hear that you enjoyed your experience at Criswell Chevrolet!
BOYDS, MD
Basil R|2023 Chevrolet Silverado 1500
Confirmed Service Customer
5/23/2025
my truck was in the body shop longer then I was told it would be
5/24/2025
We appreciate this feedback and are sorry to see we did not meet your expectations. We apologize for any inconvenience and hope you will give us another chance to work with you in the future to provide a better experience.
BOYDS, MD
Jeffrey F|2025 Chevrolet Corvette
Confirmed Sales Customer
5/23/2025
n/a
MICHAEL FURMAN
5/24/2025
Thanks for sharing this 5-star rating! We hope to be of service to you in the future.
WEATHERFORD, TX
Don L|2021 Chevrolet Corvette
Confirmed Service Customer
5/25/2025
Criswell and Dina B. are the best! It is confidence-inspiring knowing my dream car is safe in their hands.
5/26/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience while working with our courteous and capable team. We value your business and look forward to the next opportunity to work with you!
PITTSBURGH, PA
Brandon L|2017 Chevrolet Cruze
Confirmed Service Customer
5/25/2025
Excellent communication. The reason for proposed services were thoroughly explained. Alternatives and possible outcomes of delaying services were discussed clearly without pressure to accept additional services.
5/26/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
GAITHERSBURG, MD
Charles S|2013 Chevrolet Volt
Confirmed Service Customer
5/29/2025
My rear driver tire air pressure was low and the dealership couldn't spend 15 seconds to pump it up.
5/29/2025
We appreciate all feedback and are sorry to see you were not completely satisfied with your recent visit to Criswell. We hope you give us another chance to provide a better experience in the future.
MYERSVILLE, MD
Lyle S|2019 Chevrolet Corvette
Confirmed Service Customer
5/24/2025
Work was done promptly and correctly.
5/26/2025
It's great to hear everything was completed quickly and to your satisfaction! Don't hesitate to reach out if we can be of further assistance.
FINKSBURG, MD
Mark T|2025 Chevrolet Corvette
Confirmed Sales Customer
5/28/2025
Joey was great. Very knowledgeable. No pressure. Honored a deal on a car that got sold while I was driving to the dealership with another vehicle that matched my preferences. Highly recommend.
JOHN RYALL
5/29/2025
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let us know about your positive experience.
ALDIE, VA
Richard B|2024 GMC Sierra 2500 HD
Confirmed Service Customer
5/28/2025
Shane was very intentive to my problems and had the te h come explain the issues in great detail.
5/29/2025
Our team strives to deliver an excellent experience and is glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
GERMANTOWN, MD
Darnell W|2025 Chevrolet Equinox
Confirmed Sales Customer
5/28/2025
My salesman Anthony was Awesome. Made this experience seemless and pleasurable
ANTHONY VATTUONE
5/29/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell.
HANOVER, MD
David C|2025 Chevrolet Corvette
Confirmed Sales Customer
5/28/2025
Great experience dealing with both the salesperson and the GM. Very accommodating and helped me through the buying process. And was very fair on the pricing and discounts.
JOHN RYALL
5/29/2025
We're pleased to know we have been able to exceed your expectations and really help you out! If you have any further questions, please give us a call. We're always happy to help!
BEL AIR, MD
William T|2024 Chevrolet Corvette
Confirmed Service Customer
5/28/2025
Dina was great as usual - welcoming and customer focused - that’s why I come back although it’s almost two hours away.
5/29/2025
Our goal is to offer an all-around outstanding service event, and it's wonderful to know you can count on us to deliver each time you bring your vehicle in for service. We appreciate your continued patronage and look forward to seeing you soon.
LAKE FREDERICK, VA
Douglas M|2024 Chevrolet Corvette
Confirmed Service Customer
5/28/2025
As always Dina took great care of me. I was in and out in no time flat.
5/29/2025
It's great to see everything was completed quickly and to your satisfaction! We look forward to the next opportunity to work with you.
HEDGESVILLE, WV
Jonathan D|2024 Chevrolet Corvette Z06
Confirmed Service Customer
5/29/2025
Dina did a wonderful job. Very professional
5/30/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell. We appreciate these kind comments and look forward to the next opportunity to work with you!
SILVER SPRING, MD
Phil H|2021 GMC Yukon XL
Confirmed Service Customer
5/30/2025
I dropped in. Super nice. In and out in 90 minutes!
5/31/2025
It's great to see everything was completed quickly and to your satisfaction! Don't hesitate to reach out if we can be of service to you in the future.
GAITHERSBURG, MD
Patsy S|2021 Chevrolet Camaro
Confirmed Service Customer
5/30/2025
They got it done and I was out of there in hour so I'm very happy thank you
5/31/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
MOUNT AIRY, MD
Susan G|2015 GMC Terrain
Confirmed Service Customer
6/2/2025
Though I had to bring the car in a second time because of something the team did to the car I got right in they Uber me home shortly thereafter I got a call and it was repaired
6/3/2025
Thank you for taking the time to let us know about your recent experience at Criswell. We are happy to see this issue was taken care of quickly and to your satisfaction. Don't hesitate to reach out if anything else comes up.
GAITHERSBURG, MD
Abbott B|2024 Chevrolet Corvette
Confirmed Service Customer
6/2/2025
Criswell Corvette service always exceeds expectations, and did so again this last visit. Dina B. on her own Initiative solved a tire and wheel issue and simply told me 'I took care of it." It is very helpful to have a service rep, [i.e., Dina B.] who specializes in Corvettes. She is extremely well-informed about all things dealing with Corvettes. Abbott Brown I have been driving for 50 years, have owned a 11 Corvettes, and have serviced them at a number of dealers. Criswell's Corvette service department clearly stands above all others.
6/3/2025
It's rewarding to know you can rely on Dina and the Criswell team to deliver excellent customer care and high quality vehicle service each time you visit our dealership. We value your business and look forward to the next opportunity to work with you.
CABIN JOHN, MD
Clausen E|2018 Chevrolet Suburban
Confirmed Service Customer
6/2/2025
Prompt, knowledgeable and efficient.
6/3/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
POTOMAC, MD
Kristin J|2018 GMC Acadia
Confirmed Service Customer
6/2/2025
Bryan in service was amazing and he has great customer service
6/3/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell. If you have any further questions, please give us a call. We're always happy to help!
GAITHERSBURG, MD
Mark F|2025 GMC Terrain
Confirmed Sales Customer
6/2/2025
We were very satisfied with our experience. Our salesman, Peter Eaton, was very helpful and thorough. Felt more like we were dealing with an old friend instead of a car salesman. This was our second purchase from a Criswell dealership. Would highly recommend!
PETER EATON
6/3/2025
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let us know about your positive experience.
RED LION, PA
Seiko W|2025 Chevrolet Trax
Confirmed Sales Customer
5/29/2025
This was my first time purchasing a vehicle on my own. Russell made sure my experience was quick, smooth and overall wonderful.
RUSSELL CARTER
5/29/2025
Congratulations on this exciting purchase! We're happy to see you found our staff to be so helpful and welcome you to reach out if we can be of additional assistance.
WASHINGTON GROVE, MD
Mary T|2020 Chevrolet Equinox
Confirmed Service Customer
5/30/2025
Was a little nerve reck at first I had an appointment however when pulling in line the services reps went to every car behind mines
5/31/2025
Thanks for sharing this 5-star rating! We apologize for any confusion and hope your next visit with us is a simple and seamless experience. Thanks again for choosing Criswell for your automotive needs.
FREDERICKSBURG, VA
Andrew P|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
5/30/2025
the team here is excellent! Anthony made my first car buying experience wonderful. he was thorough, patient, and transparent and made me feel confident in my choice! 10/10 would recommend to friends and family!
ANTHONY VATTUONE
5/31/2025
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let us know about your positive experience.
GAITHERSBURG, MD
Gregory G|2021 Chevrolet Corvette
Confirmed Service Customer
6/2/2025
The repairs were done professionally with the assistance of Dina. However, the car was dirty on the exterior and on the driver’s seat. The service writer took care of the dirt when I brought it to his attention but I was disappointed in the condition of the car.
6/3/2025
Thank you for bringing this to our attention. We apologize for any inconvenience and hope your next visit with us is a positive one.
FINKSBURG, MD
Brian L|2025 Chevrolet Corvette
Confirmed Service Customer
6/2/2025
Dina Bartolomeo did a great job getting my car done early! I had a funeral that I was driving from Maryland to Ohio on Friday and I asked if she could have my car done by 1 pm on Friday. She did better than that and had it done Thursday night by 5 pm.
6/3/2025
It's great to know we exceeded your expectations! Thanks again for trusting Dina and the Criswell team to provide the service your vehicle needs to stay well maintained and in top performing condition.
GAITHERSBURG, MD
Michael M|2023 Buick Encore GX
Confirmed Service Customer
6/3/2025
Very friendly and knowledgeable
6/3/2025
We're happy to see you found our staff to be so helpful! We look forward to seeing you soon.
CLARKSBURG, MD
Aqeel B|2023 Chevrolet Corvette
Confirmed Service Customer
6/4/2025
The appointment process was easy, and Dina Bartolomeo was amazing. She made sure the car was done in time and kept me up to date throughout the process. Thanks Dina!
6/4/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell. Please let us know if there is anything else we can do for you; we are more than happy to help!
CLARKSBURG, MD
Tom D|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
6/4/2025
My truck was in their shop for almost one month due to a part on back order. Even though this was very frustrating and not have my truck, Lucas Krause was amazing! I always try to get him when I come to this dealership.
6/4/2025
We are sorry to see you had to wait so long for this part, but it's great to know you found Lucas to be so helpful throughout the repair process. We appreciate the opportunity to work with you and welcome you to reach out if we can be of further assistance.
GAITHERSBURG, MD
James D|2023 Chevrolet Trailblazer
Confirmed Service Customer
6/4/2025
Every time I come in, they are polite and friendly always take care of what I need
6/4/2025
We appreciate knowing you can count on our friendly and professional team to provide for all of your automotive needs. We welcome you to reach out if we can be of further assistance.
GAITHERSBURG, MD
Kobby M|2020 GMC Acadia
Confirmed Service Customer
6/5/2025
Professionalism at its best!!
6/5/2025
We always strive to provide top quality service to every customer and are pleased to hear that you enjoyed your experience at Criswell! Don't hesitate to reach out if we can help in any other way.
GERMANTOWN, MD
Kenneth V|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
6/5/2025
Great Service
6/5/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell. Please give us a call or stop by if we can be of service to you in the future.
SILVER SPRING, MD
Stephen P|2023 Chevrolet Corvette
Confirmed Service Customer
6/5/2025
The staff was caring and explained everything well prior to proceeding with the service. One thing, though, stood out to me. The service manager personally came to the waiting room to tell others that their car was ready. I received a phone call. That was not as warm as others received. There may have been a good reason but I felt slighted.
6/5/2025
Thank you for choosing Criswell! We appreciate your feedback and are sorry to see you did not feel like a valued customer. Customer satisfaction is important to us, and we apologize for any unintended slight. We sincerely hope your next visit with us meets your expectations.
BURKE, VA
Jeffrey K|2024 Chevrolet Corvette Z06
Confirmed Service Customer
6/5/2025
Completed an oil change, an OTA update and a recall.
6/5/2025
Thanks for choosing Criswell! We look forward to the next opportunity to work with you!
WOODSTOCK, MD
Robert C|2023 Chevrolet Corvette
Confirmed Service Customer
6/8/2025
Was a pretty seamless endeavor the wait was longer than expected, but was supplied a loaner car which was an adequate remedy, all in all great experience.
6/9/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
UPPER MARLBORO, MD
Damaris P|2019 Buick Encore
Confirmed Service Customer
6/9/2025
Waiting to long plus no car wash / and the attendant wasn’t very pleasant !!!
6/9/2025
Thank you for sharing this feedback. We appreciate all comments, as we are continually working to improve the overall customer service experience. We hope you will consider giving us another chance to work with you in the future to provide a better experience.
GERMANTOWN, MD
Dominic D|2023 GMC Sierra 1500
Confirmed Service Customer
6/2/2025
Excellent service experience. Lucas was, as always, a great representative. He answered all of my questions thoroughly and made everything super clear and understandable. 10 out of 10 service and experience!
6/3/2025
Thank you so much for your positive comments about Lucas and Criswell! Please let us know if there is anything else we can do for you; we are more than happy to help!
POTOMAC, MD
Bill G|2024 Chevrolet Malibu
Confirmed Service Customer
6/2/2025
Lucas was outstanding! Extremely knowledgeable and helpful throughout the process. We will definitely return for service because of how good our experience was with him.
6/3/2025
We're happy you found our staff to be so supportive during your experience here at Criswell. We hope to be of service to you again in the future.
GERMANTOWN, MD
David S|2022 Chevrolet Trailblazer
Confirmed Service Customer
6/2/2025
The service department kept us informed about what was happening while our vehicle was being repaired
6/3/2025
We always strive to provide top quality service to every customer and are pleased to hear that you enjoyed your experience here at Criswell!
GAITHERSBURG, MD
Eunita S|2021 Buick Encore GX
Confirmed Service Customer
6/2/2025
The service was excellent, my car was diagnosed and the battery was replaced in no time.
6/3/2025
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by.
LAUREL, MD
Nicholas H|2025 GMC Yukon
Confirmed Sales Customer
6/4/2025
Always A++++
ANTHONY VATTUONE
6/4/2025
It's wonderful to know you can count on our top notch team to provide an excellent customer service experience each time you visit Criswell! We value your business and look forward to the next opportunity to work with you.
WESTMINSTER, MD
Howard G|2023 Chevrolet Silverado 3500 HD
Confirmed Service Customer
6/9/2025
It’s always a pleasant experience with Charles there to oversee the service work needed for my truck. His manner and disposition are key to this customer’s satisfaction! Thank you again for making this chore a pleasant experience.
6/9/2025
Our team strives to deliver an excellent experience and is glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
GAITHERSBURG, MD
Douglas D|2015 Buick LaCrosse
Confirmed Service Customer
6/9/2025
Very professional service, well-handled.
6/9/2025
Our top notch team is dedicated to delivering a standout service event, and it's rewarding to hear that you were pleased with your recent experience at Criswell. Please feel free to give us a call or stop by if we can be of further assistance.
ROCKVILLE, MD
Corey A|2025 GMC Yukon
Confirmed Sales Customer
6/10/2025
So easy to work with! Very informative and helpful through out the entire process! I will be back the next time I am in the market for a car!
SKYLER FARR
6/10/2025
Awesome! Thanks for choosing Criswell and sharing this positive feedback.
NORTH POTOMAC, MD
Lee B|2024 Chevrolet Tahoe
Confirmed Service Customer
6/9/2025
Bryan did a great job for me. Work was done quickly and my vehicle was ready to go
6/9/2025
It's great to see everything was completed quickly and to your satisfaction! Thanks again for taking the time to highlight the efforts of our staff. We value the opportunity to work with you and welcome you to reach out if we can be of additional assistance.
POOLESVILLE, MD
Robert E|2025 Chevrolet Corvette
Confirmed Sales Customer
6/10/2025
Excellent Smooth Transaction. Would definitely purchase another vehicle at Criswell. Nice Job Skyler!
SKYLER FARR
6/10/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
BLAIRSTOWN, NJ
Heather H|2022 Chevrolet Traverse
Confirmed Service Customer
6/10/2025
The service department is excellent. Your representative, Shane, is an exceptional employee.
6/10/2025
We always strive to provide top quality service to every customer and are pleased to hear that you enjoyed your experience here at Criswell!
BEALLSVILLE, MD
Barton F|2023 Chevrolet Blazer
Confirmed Service Customer
6/10/2025
Charles is always excellent!
6/10/2025
It's wonderful to know you can rely on our friendly and professional team to provide a remarkable experience at Criswell. We look forward to seeing you soon!
GAITHERSBURG, MD
William D|2025 Chevrolet Tahoe
Confirmed Service Customer
6/11/2025
Always the best service by my service adviser Dina and the service department.
6/12/2025
Customer satisfaction is important to us, and it's wonderful to know you can count on Dina and the team here at Criswell to provide an all-around outstanding service experience each time you bring your vehicle in for maintenance.
KENSINGTON, MD
Mike D|2022 GMC 1500 Sierra
Confirmed Service Customer
6/11/2025
Mike and his team stepped up in a time in need and handled the abnormal situation. Having Mike and Ken In your corner, was second to none! Great people, overcame the challenges and handled the situation on my behalf!
6/12/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
BOYDS, MD
Karalee M|2025 GMC Terrain
Confirmed Sales Customer
6/12/2025
Everyone was kind, helpful and accommodating as we were traveling from our of town on a Friday to purchase
TAMIKO INMAN
6/15/2025
Whether it's sales or service, our courteous and capable staff is here to help with all of your automotive needs. We're glad to see you were pleased with your overall experience and welcome you to reach out if we can be of service to you in the future.
FORT ASHBY, WV
Steven C|2024 Chevrolet Corvette
Confirmed Service Customer
6/12/2025
Fast and efficient service
6/15/2025
It's great to know everything was completed quickly and to your satisfaction! We look forward to the next opportunity to work with you.
CAPITOL HEIGHTS, MD
Francis M|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
6/12/2025
Great experience. Everyone very helpful.
SCOTT LESTRANGE
6/15/2025
Our team strives to deliver an excellent experience and is glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
WASHINGTON, DC
Gregory G|2021 Chevrolet Corvette
Confirmed Service Customer
6/10/2025
Prompt service with coordination with warranty on tire repair.
6/10/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell.
FINKSBURG, MD
John G|2025 Chevrolet Trax
Confirmed Sales Customer
6/10/2025
I contacted over 20 Chevrolet dealers trying to buy a car. All I got was mostly form responses that did not even have blanks filled in and clearly did not read any of the information I provided. Very pushy, very unprofessional and clearly lazy. Any follow up I made was mostly ignored. The ONLY dealer who actually read my request and responded, and kept their promises and helped me was this dealer. I bought my car from them, even though many states away and would do so again in the future. I would never recommend ANY of the other dealers I contacted.
NICOLAS CAMPUZANO GALLEGUILLOS
6/10/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
CHARLOTTESVILLE, VA
Fritzner C|2025 Chevrolet Traverse
Confirmed Service Customer
6/11/2025
Great and friendly staff.
6/12/2025
Our top notch team is here to help, and it's rewarding to know you were pleased with your recent experience at Criswell. Don't hesitate to reach out if we can be of service to you in the future.
GERMANTOWN, MD
George M|2024 Chevrolet Tahoe
Confirmed Service Customer
6/11/2025
great service from Dina
6/12/2025
It's great to see you were pleased with the exceptional customer service you received while working with Dina as your advisor! We value your business and look forward to working with you in the future.
BETHESDA, MD
Marguerite P|2011 Chevrolet Equinox
Confirmed Service Customer
6/11/2025
The service provider, Shane, was very helpful, and provided us some good advice.
6/12/2025
Our team strives to deliver an excellent experience and is glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
MONTGOMRY VLG, MD
Burton J|2019 Chevrolet Corvette
Confirmed Service Customer
6/13/2025
Excellent service along with excellent information and professionalism of Dina is top match
6/15/2025
Customer satisfaction is important to us, and it's rewarding to know you can count on Dina to provide an exceptional service event each time you bring your vehicle in for maintenance. Thanks again for sharing this positive feedback!
WASHINGTON, DC
Varun G|2024 Chevrolet Corvette Z06
Confirmed Service Customer
6/13/2025
Dina was excellent- on-time, got the work done, addressed recalls, etc. I let her know I was under a time constraint, and so she called me before the tech was even done to give me a heads up so I could begin heading towards the dealership. Once there, she had the car pulled up and ready to go. Dina is fantastic!
6/15/2025
We're pleased to know we have been able to exceed your expectations and really help you out! We sincerely value your business and look forward to your next visit!
ALDIE, VA
Oliver C|2025 Chevrolet Colorado
Confirmed Service Customer
6/13/2025
Had appt. to change oil and rotate tires. Additionally to install off road lighting kit ordered from GM online prepaid. after waiting from 8:50am till about 2pm. told job complete. upon inspecting vehicle , no lights had been installed. informed service adviser, Charles P. who immediately informed mechanic. after another 3 hours job was completed. upon leaving dealership TPMS light on dash came on for LR tire said no air pressure checked was 38psi. then truck said was 53psi Then back to 0. Attempted Tire pressure relearn process but didn't work. So now will bring truck back on Monday. For this issue.
6/18/2025
Thank you for sharing this feedback. We strive to provide a positive service event and are sorry to see this was not the case for you. We hope you will consider giving us another chance to work with you to provide a better experience in the future.
GERMANTOWN, MD
Abbott B|2024 Chevrolet Corvette
Confirmed Service Customer
6/13/2025
Criswell Corvette service always exceeds expectations, and did so again this last visit. Dina B. on her own Initiative solved a tire and wheel issue and simply told me 'I took care of it." It is very helpful to have a service rep, [i.e., Dina B.] who specializes in Corvettes. She is extremely well-informed about all things dealing with Corvettes. I have been driving for 50 years, have owned a 11 Corvettes, and have serviced them at a number of dealers. Criswell's Corvette service department clearly stands above all others.
6/15/2025
Thank you for taking the time to share this wonderful review! It's rewarding to know you can count on Dina and Criswell to provide an exceptional service event that keeps your vehicle well maintained and in top performing condition. We appreciate these kind comments and your continued patronage.
CABIN JOHN, MD
Lorenzo T|2024 Chevrolet Corvette
Confirmed Service Customer
6/13/2025
Outstanding service by Dina!
6/15/2025
We're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help!
LAUREL, MD
Jason B|2025 Chevrolet Trax
Confirmed Sales Customer
6/13/2025
I like working with Russell. I find him sincere and knowledgeable. He is thorough in his description of the vehicle- upsides and what upgrades I’d like. I trust his opinions on things.
RUSSELL CARTER
6/15/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Criswell, and we hope to see you again soon!
WOODBINE, MD
Elliot G|2025 GMC Terrain
Confirmed Sales Customer
6/13/2025
Salesman was super , cared about my needs and situation . Very Helpful in all ways . Will recommend him.
RICHARD BECKETT
6/15/2025
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let us know about your positive experience.
SILVER SPRING, MD
Patricia H|2021 Chevrolet Tahoe
Confirmed Service Customer
6/14/2025
Bryan went above and beyond to communicate and update me on my Tahoe throughout the day. A+ on customer service skills!
6/15/2025
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by.
GAITHERSBURG, MD
Andrew P|2025 Chevrolet Silverado 1500
Confirmed Service Customer
6/14/2025
Rachel is so kind and welcoming, made me very comfortable leaving the car for its service. Got in early as well and did not have to wait
6/15/2025
It is great to hear everything was done quickly and to your satisfaction! Thanks again for taking the time to leave us this information about your recent visit.
GAITHERSBURG, MD
Rogelio G|2023 GMC Sierra 2500 HD
Confirmed Service Customer
6/16/2025
.
6/17/2025
Thanks for sharing this high star rating! We value your business and hope to be of service to you in the future.
DAMASCUS, MD
Antonio G|2017 Chevrolet Suburban
Confirmed Service Customer
6/16/2025
Missing the “next service decal” on the windshield.
6/17/2025
Thank you for bringing this to our attention. We apologize for any inconvenience and welcome you to reach out to our service department for an updated service reminder.
POTOMAC, MD
Jovan S|2025 Chevrolet Corvette E-Ray
Confirmed Service Customer
6/16/2025
Dina was fantastic and took great care of me and my E-Ray!
6/17/2025
Awesome! We're happy to see you were completely satisfied with the exceptional customer service you received while working with Dina and Criswell. We look forward to the next opportunity to work with you!
FREDERICK, MD
Stacey L|2022 Chevrolet Blazer
Confirmed Service Customer
6/16/2025
From the moment I dropped my car off for both service work and body work, the teams coordinated efforts for the best effective timeline. Both teams communicated with me nearly every day, keeping me informed of what was happening and forecasting completion. Excellent customer service all around, I would definitely recommend!
6/17/2025
Thank you for taking the time to leave a review for us at Criswell. We're happy we could meet your expectations! We hope to see you again when your vehicle is due for its next routine maintenance visit.
FREDERICK, MD
Ty C|2025 Chevrolet Corvette
Confirmed Sales Customer
6/18/2025
Mike Furman is fantastic
MICHAEL FURMAN
6/19/2025
Many of our customers comment on the exceptional service they receive when working with Mike, and it's rewarding to see you enjoyed a positive experience as well. We are happy to see we could really help you out and hope you enjoy your new vehicle!
MUSKEGON, MI
Patricia R|2018 Chevrolet Cruze
Confirmed Service Customer
6/18/2025
Waited for a diesel oil change and tire rotation. Staff was very responsive to my questions - process was much faster than I thought it would be.
6/19/2025
It's great to see we exceeded your expectations! Thanks again for choosing Criswell to provide the routine maintenance your vehicle needs to stay well maintained. We look forward to seeing you soon!
ROCKVILLE, MD
Klaus W|2025 Chevrolet Corvette
Confirmed Sales Customer
6/18/2025
This was the best car buying experience I ever had with any car brand or dealership. Anthony was a pleasure to work with, kept me informed on order status/ delivery date. I really like that Criswell does not play any games, pricing is fair, straight forward with no surprises. Never felt pressured by sales or by financing to buy anything I didn’t want or need. The vehicle pickup was well organized, smooth and fast. Highly recommend Criswell.
ANTHONY VATTUONE
6/19/2025
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let us know about your positive experience.
CHARLOTTESVILLE, VA
Fabian P|2018 GMC Canyon
Confirmed Service Customer
6/13/2025
You guys did a very good job. Thank you so much.
6/15/2025
Thanks for choosing Criswell! We value your business and hope to be of service to you in the future.
SILVER SPRING, MD
William C|2016 Chevrolet Suburban
Confirmed Service Customer
6/16/2025
DINA is the Best !!!!!!!!!!!!!!!!!!!!!! She always takes the most outstanding care of me.
6/17/2025
Many of our customers comment on the remarkable customer service they receive when working with Dina, and it's rewarding to know your experience has been the same. We value your continued patronage and look forward to your next visit with us!
POOLESVILLE, MD
Mike M|2018 Chevrolet Cruze
Confirmed Service Customer
6/16/2025
Charles was first-rate. The diagnosis for what was causing my car's lack of acceleration was on the mark.
6/17/2025
We're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help!
NORTH POTOMAC, MD
Cornelius L|2023 Chevrolet Traverse
Confirmed Service Customer
6/19/2025
The completed repairs were excellent. The timeframe for to complete was bit long though. Over all very satisfied.
6/19/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
GAITHERSBURG, MD
Lenora P|2020 Chevrolet Trax
Confirmed Service Customer
6/19/2025
The technician was very kind and patient with me. He explained everything thoroughly and itemize everything that I need to have done to my car later I really appreciate it.
6/19/2025
Our friendly and professional team is here to help, and it's wonderful to know you were satisfied with your recent experience. We welcome you to reach out with any additional questions or concerns about the service your vehicle needs to stay well maintained and in great running condition.
GAITHERSBURG, MD
Patrick W|2018 Buick Regal
Confirmed Service Customer
6/20/2025
Service completed well and on time.
6/21/2025
We're happy to see we met your expectations! Thanks again for choosing Criswell for your automotive needs.
ROCKVILLE, MD
John C|2015 Chevrolet Equinox
Confirmed Service Customer
6/20/2025
Pleasant and efficient.
6/21/2025
We're happy to see you enjoyed a simple and seamless service event while working with our top notch team here at Criswell. Don't hesitate to reach out if we can help in any other way!
POTOMAC, MD
Ashley C|2025 Chevrolet Tahoe
Confirmed Sales Customer
6/20/2025
Finn and Jason were both incredible to work with! Super helpful throughout the process and not pushy at all. Absolutely recommend working with them!
FINN SCHAP
6/21/2025
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let us know about your positive experience.
CORDOVA, MD
Christopher H|2024 Chevrolet Corvette
Confirmed Service Customer
6/23/2025
I was well received, told about the services I needed and the time needed.
6/24/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
BALTIMORE, MD
Victoria T|2023 Chevrolet Corvette Z06
Confirmed Service Customer
6/23/2025
My usual contact Dina was on vacation but she stayed in touch. The process was not quite as smooth as it has been with Dina at the helm, but at the end of the day I got my two Corvettes serviced. Thank you.
6/24/2025
Thank you for sharing this feedback. We are sorry to see your visit wasn't as efficient as you expected. We apologize for any inconvenience and hope your next visit meets the high standards you've come to expect from Criswell.
BETHESDA, MD
Wilton L|2024 GMC HUMMER EV SUV
Confirmed Service Customer
6/23/2025
Just good service
6/24/2025
Awesome! It's rewarding to know you can rely on the top notch team at Criswell to provide an exceptional service event. We look forward to working with you again!
POTOMAC, MD
Bruno B|2025 Chevrolet Corvette
Confirmed Sales Customer
6/24/2025
Overall great experience. Looks like Criswell Chevrolet has a strong team dedicated to serve their customers and deliver the highest standard. I drove 7 hrs to purchase a vehicle from them that says something when I had a dealer 10 min from my house.
ANTHONY VATTUONE
6/25/2025
Thank you for choosing Criswell! Our friendly and professional team is committed to delivering a remarkable car buying event, and it's exciting to see your experience was well worth the drive. We hope you enjoy your new vehicle and welcome you to give us a call if we can help in any other way.
HOLLISTON, MA
Robert F|2024 Chevrolet Colorado
Confirmed Service Customer
6/24/2025
as always... great service!
6/25/2025
It's rewarding to know you can count on our team to provide a standout service event each time you visit our dealership. Thanks again for your continued patronage!
SILVER SPRING, MD
Christopher E|2023 GMC Canyon
Confirmed Service Customer
6/24/2025
Lucas Krause was incredibly supportive, communicative, and honest throughout the entire process, making the experience as smooth as possible.
6/25/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
MONROVIA, MD
Thomas F|2024 Chevrolet Silverado 3500 HD
Confirmed Service Customer
6/25/2025
Experience was fine.
6/26/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Rockville, MD
Robert R|2025 Chevrolet Blazer
Confirmed Service Customer
6/25/2025
Great service department and team.
6/26/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell. If you ever need anything else from us, please feel free to give us a call or stop by.
SILVER SPRING, MD
Ronald M|2015 Buick Encore
Confirmed Service Customer
6/26/2025
The experience with the service department was good. Friendly service agent, willing to answer all my questions. The dealership maintenance service portal is not great. Repair status portal does not work.
6/26/2025
We appreciate this feedback and apologize for any inconvenience. We strive to provide a simple and seamless service experience and hope your next visit with us meets your expectations.
GERMANTOWN, MD
Michaelene V|2020 Chevrolet Trax
Confirmed Service Customer
6/18/2025
Service was quick and efficient - finished before estimated time. Charles was very friendly and knowledgeable
6/19/2025
It's great to see everything was completed quickly and to your satisfaction! We look forward to seeing you soon!
MOUNT AIRY, MD
Brian I|2017 Chevrolet Bolt EV
Confirmed Service Customer
6/24/2025
Joshua was great. Over the years, I have had nothing but great service experiences at Criswell Chevy and Dodge.
6/25/2025
Thank you for sharing these kind comments and high star rating! It's wonderful to know you can count on Criswell to meet all of your automotive needs. We value your business and look forward to the next opportunity to work with you!
GERMANTOWN, MD
Susan F|2025 Buick Envision
Confirmed Service Customer
6/24/2025
Lucas did everything to make my service visit smooth. My issue was resolved and I will be back to Criswell Buick for my next service.
6/25/2025
We're happy to see we could really help you out! We value the opportunity to work with you and welcome you to reach out if anything else comes up before your next routine service visit. Thanks again for choosing Criswell and sharing this positive feedback!
GERMANTOWN, MD
Phillip M|2023 Chevrolet Corvette
Confirmed Service Customer
6/24/2025
Friendly service. Uber shuttle worked very well. I was able to go into work while service was being done.
6/25/2025
Customer satisfaction is important to us, and it's exciting to hear you were pleased with the way your recent service event went. We look forward to seeing you again when your vehicle is due for its next routine maintenance visit!
WALDORF, MD
Jason W|2025 GMC Sierra 1500
Confirmed Sales Customer
6/25/2025
Best dealership experience
BRIAN NORWOOD
6/26/2025
Thank you for sharing this positive feedback! We value your business and look forward to seeing you soon.
MONROVIA, MD
Sun P|2021 Chevrolet Corvette
Confirmed Service Customer
6/25/2025
Dina was great at servicing my Corvette
6/26/2025
We always strive to provide top quality service to every customer and are pleased to hear that you enjoyed your experience while working with Dina here at Criswell!
WOODBINE, MD
Phillip T|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
6/25/2025
Great Service advisor
6/26/2025
We're happy you found our staff to be so supportive during your experience here at Criswell. If you have any further questions, please give us a call. We're always happy to help!
GAITHERSBURG, MD
Patrick A|2016 Chevrolet Corvette
Confirmed Service Customer
6/26/2025
They got me out fast
6/27/2025
It's great to see everything was completed quickly and to your satisfaction! Thanks again for choosing Criswell for your automotive needs.
SILVER SPRING, MD
Santos E|2017 Chevrolet Tahoe
Confirmed Service Customer
6/26/2025
Bryan De Carlo was exceptional, since the moment I left my car for service and with all my concerns with warranty issues. He explained to me every step of the way, he called me every day to give me updates. I am beyond thankful I went I and had him as my advisor he told me what was needed after and felt no pressure. I am 100% happy with the service I received and from the team also working with him. He was really professional and polite and really smart at what his job is. I could keep going in bragging of the service I received. Hopefully people think same as me. Trust me I have had enough ther advisors and not even close to this kind of service.
6/27/2025
We always strive to provide top quality service to every customer and are pleased to hear that you enjoyed your experience at Criswell!
GAITHERSBURG, MD
Manuel N|2019 Chevrolet Corvette
Confirmed Service Customer
6/27/2025
The service very good
6/27/2025
Thank you for taking the time to let us know how we are doing! We value your business and appreciate this positive feedback.
SILVER SPRING, MD
Eder M|2018 Chevrolet Traverse
Confirmed Service Customer
6/27/2025
Everything was great, despite the heat and how busy the shop was got to the root of what is wrong with my vehicle
6/29/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
POOLESVILLE, MD
Orlando D|2017 Chevrolet Corvette
Confirmed Service Customer
6/27/2025
Service was good, especially the service rep Dina. Although I didn’t like all the hand prints and smudges on the drivers door and both front fenders and hood.
6/29/2025
Thank you for sharing this feedback. While we are happy to see you were satisfied with the service you received, we do apologize for any smudges left on your vehicle. We hope your next visit with us is more positive.
WALDORF, MD
Laurie V|2005 Chevrolet Corvette
Confirmed Service Customer
6/27/2025
Techs did a great job, quick and very efficient. Dina was great as always. Great personal attention. All in all a top notch experience. They really know Corvettes,!
6/29/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell. We value your business and look forward to the next opportunity to work with you!
HAYMARKET, VA
Lindsay S|2025 Chevrolet Traverse
Confirmed Sales Customer
6/27/2025
As usual Ralph Hildebrand and Greg in finance did a great job. They went above and beyond to make me happy and get me what i wanted. My husband and i have been buying vehicles from Ralph for at least 25 years and we will continue to buy vehicles from Ralph and Criswell for many years to come. Right now we are almost ready for 2 more vehicles and will be calling Ralph. We used to travel from Virginia to buy from Ralph and we now travel from Pennsylvania to buy vehicles from Ralph and criswell.
RALPH HILDEBRAND
6/29/2025
Thank you for your continued patronage! We value the opportunity to work with you and look forward to being a part of your next vehicle buying experience.
GAP, PA
John F|2020 Chevrolet Corvette
Confirmed Service Customer
6/27/2025
I have worked with Dina my service provider for 20 years. She has yet to disappoint me, ever. Thank you Dina.
6/29/2025
It's rewarding to know you can count on Dina and the Criswell team to provide a superb service experience each time you bring your vehicle in for maintenance. We value your continued patronage and look forward to seeing you soon!
GAITHERSBURG, MD
Chester T|2025 Chevrolet Corvette Z06
Confirmed Service Customer
6/30/2025
Lucas was very helpful, understanding, and dedicated of my need to have my Corvette serviced, repaired, and returned the same day.
7/1/2025
We're happy to see we met your expectations! Thank you for choosing Criswell for your recent automotive needs. We look forward to seeing you soon!
FREDERICK, MD
Christian Z|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
6/26/2025
Great customer service
6/27/2025
We're happy to see you were pleased with the excellent service you received while working with our top notch team here at Criswell. Don't hesitate to reach out if we can help in any other way.
MOUNT AIRY, MD
Ryan K|2025 Chevrolet Suburban
Confirmed Sales Customer
6/26/2025
Every was professional and went out of their way to accommodate me.
AUNDRE DAVIDSON
6/27/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell. Thanks again for taking the time to leave us this information about your recent visit.
CHERRY HILL, NJ
Steve C|2014 Chevrolet Sonic
Confirmed Service Customer
6/26/2025
I’d never been to Criswell’s before, and it came at a high recommendation while I needed my transmission control system repaired. This is the place for all my Chevy Sonic’s needs and future service
6/27/2025
Awesome! Thanks for giving us the opportunity to work with you. We appreciate knowing we earned your repeat business and look forward to seeing you again when your Sonic is due for its next routine service visit.
NORTH BETHESDA, MD
Stephen F|2023 Chevrolet Suburban 1500
Confirmed Service Customer
6/26/2025
Charles was my service rep and he was ready upon arrival. Paperwork ready to go, quick check-in, update on upcoming 45K service, and he kept me informed (I waited while work performed). Service done quickly and on my way after swift payment with the finance team.
6/27/2025
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
GERMANTOWN, MD
Scott J|2025 Chevrolet Trailblazer
Confirmed Service Customer
6/26/2025
The staff in Service are always quick to assist whenever I arrive.
6/27/2025
It's our goal to offer an easy and efficient service event, and it's great to know you were pleased with the results. We look forward to seeing you when your vehicle is due for its next routine service visit!
CLARKSBURG, MD
Jason G|2022 Chevrolet Tahoe
Confirmed Service Customer
6/26/2025
Bryan was awesome to work with. Very helpful and was always one step ahead of my questions. I appreciate everything he did.
6/27/2025
It's our goal to provide an excellent experience at Criswell, and we are happy to see you were pleased with your experience. Don't hesitate to reach out with any other questions about the service your vehicle needs to stay well maintained.
DARNESTOWN, MD
Lawrence P|2021 Chevrolet Corvette
Confirmed Service Customer
6/27/2025
Dina Bartolomeo is the service advisor and knows both the Corvette cars and customers. Criswell has experience service personnel to perform the maintenance. Mike Furman is first rate in Sales.
6/29/2025
Whether it's sales or service, our courteous and capable staff knows Corvettes! Thank you for choosing Criswell and taking the time to let us know how we are doing!
FAIRFAX, VA
Layne F|2025 Chevrolet Traverse
Confirmed Sales Customer
6/29/2025
Anthony is such a professional and was so helpful throughout the whole process.
ANTHONY VATTUONE
6/30/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
CHEVY CHASE, MD
James M|2023 GMC Sierra 1500
Confirmed Service Customer
6/30/2025
Lucas is a great service writer, keeping me informed on the progress of the repair. He even found a nail in a tire that I didn't know was there and had it patched.
7/1/2025
We always strive to provide top quality service to every customer and are pleased to hear that you enjoyed your experience at Criswell!
GAITHERSBURG, MD
Judy S|2018 Chevrolet Trax
Confirmed Service Customer
6/30/2025
I called and spoke with Lucas Krause on the phone. He was always pleasant, kind and was willing to help out in any way he could. I bought my car there had a title issue . Not sure the gentleman name . He helped me alot trying to get my title cleared up. Lucas was the reason I brought my car there instead of going to the criswell chevrolet in thurmont. He is a good person for this dealership went above and beyond to answer, research and help me get my 2018 ford trax taken care. I will be bringing my ford trax here to be serviced because of the way he handled everything professionally from the phone call to the ford trax being serviced.
7/1/2025
Thank you for sharing these kind comments and high star rating! We value your business and look forward to the next opportunity to work with you here at Criswell.
FREDERICK, MD
Yesenia G|2023 Chevrolet Silverado 1500
Confirmed Service Customer
6/30/2025
Always a great experience on the service team, on this time I was working with Lucas on all repairs and needed help on my truck and Lucas was able to help me out on the fast and professional side.
7/1/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell. Don't hesitate to give us a call or stop by if anything else comes up.
GERMANTOWN, MD
Dennis E|2019 GMC 1500 Sierra
Confirmed Service Customer
6/30/2025
Lucas is great, explains recommended services and importance of keeping up on them. Everything was competed on time.
7/1/2025
Thanks for letting us know everything was completed quickly and to your satisfaction! We look forward to working with you again when your vehicle is due for is next routine maintenance visit.
ROCKVILLE, MD
Jon B|2024 GMC HUMMER EV Pickup
Confirmed Service Customer
6/30/2025
Dina is excellent! You are lucky to have her represent your dealership.
7/1/2025
We're happy you found our staff to be so supportive during your experience here at Criswell. We value the opportunity to work with you and look forward to seeing you soon!
ROCKVILLE, MD
Barbara P|2021 Buick Encore GX
Confirmed Service Customer
6/30/2025
Making the appointment was an easy process. I waited in a clean waiting room until the work on my car was done. And my car was ready in no time
7/1/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our customers. Please reach out if we can be of service to you in the future.
GREENBELT, MD
Julie S|2022 Chevrolet Traverse
Confirmed Service Customer
6/30/2025
I made an appointment for an oil change and tire rotation at 7 am on Jun 27th. I dropped the vehicle off the afternoon of the 26th. The next day on the 27th, I called at 11:30 am to find out if my vehicle was done. They said they would check with my agent and call me back. There was no call back by 12 pm so I called again and got voicemail. I then received a call a few minutes later and was told my vehicle would be done in about 30 minutes. They then called about 30 minutes later to say it was ready. The reason for the poor review is because I am not happy that it took over 5 hours to for a simple oil change and tire rotation and that I had to track down what was happening with my vehicle. Especially since my appointment was the first of the day and my vehicle had been dropped off the day before. The excuse was that they were backed up and had stopped taking new appointments for the week but they also said no vehicles were moved ahead of me. Interesting phrasing. It actually seemed to me that they maybe didn't start my service until I called. Typically it takes 2 hours for those services. My driver and I wasted our morning waiting around for my vehicle to be ready.
7/1/2025
We strive to provide a positive service event and are sorry to see this was not the case for you. Thank you for sharing this feedback. We appreciate all customer comments as we are always working to improve the overall service experience for all customers. We sincerely apologize for any inconvenience and hope you will give us another chance to work with you in the future to provide a better experience.
DAMASCUS, MD
Christopher R|2018 Chevrolet Suburban
Confirmed Service Customer
6/30/2025
Josh Fink was great to work with, his timely communication was very helpful throughout the process
7/1/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
GAITHERSBURG, MD
Steven F|2025 Chevrolet Corvette
Confirmed Sales Customer
7/1/2025
I was introduced to Mike Furman from a long time friend and fellow Viper Club of America Officer about a year back. He had purchased a Corvette from Mike and he had a great experience in doing so. My Friend did a warm introduction and Mike took over from there. Mike held my hand through the entire process, always providing clear detail and keeping me updated on where we were at in the process. Felt like someone was always watching over me, and his insight and knowledge of purchasing a Corvette is comforting for someone across the country. I have already told two other friends who are considering a Corvette that they need to work with Mike, and now that I see you have other brands I may be tapping back to get other vehicles as well. On top of that the Manager provided more that fair pricing on my vehicle and Wyman in F&I was precise and clear on my options and was willing to work with my to find a perfect plan to fit my needs. This is how cars should be sold, by people that know what they are selling and know how to treat a customer. I used to be the National President of the Viper Club of America and many of the calls I would her form members was how bad of an experience they had purchasing from dealers. Going through this experience with Mike and Team shows me that there is a right way to do the sales process and they have mastered it. Thank you for asking!
MICHAEL FURMAN
7/1/2025
It's our pleasure to work with you to deliver an exceptional car buying experience. We truly appreciate your kind comments and hope to be of service to you in the future.
CABLE, WI
Dionysios K|2025 Chevrolet Corvette Z06
Confirmed Sales Customer
7/1/2025
Very smooth process
MICHAEL FURMAN
7/1/2025
We're happy to see you enjoyed fantastic car buying event while working with our top notch team. Thank you for choosing Criswell and taking the time to share this positive feedback. We value your business and hope to be of service to you in the future.
POTOMAC, MD
Daniel G|2025 Chevrolet Corvette E-Ray
Confirmed Service Customer
7/1/2025
Dina Bartolomeo was great at squeezing us in to an otherwise busy schedule, and about pre-clearing a way to test one of our concerns with our 2025 eRay. Very much appreciate the responsiveness, creativity, etc. Additionally, when our salesman Mike Furman saw our 10 yr old son wandering the showroom, he stepped out, greeted him by name, and helped him feel included in the general dealership visit.
7/1/2025
Our friendly and professional team is here to help, and it's wonderful to know you enjoyed an all-around outstanding experience at Criswell. We look forward to the next opportunity to work with you!
MC LEAN, VA
Edward K|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
7/1/2025
My experience at Criswell is always great. Kevin was awesome.
7/1/2025
It's rewarding to know you can count on the Criswell team to provide an outstanding experience each time you visit our dealership. Don't hesitate to reach out if we can help in any other way!
GAITHERSBURG, MD
Gilles R|2025 Chevrolet Corvette ZR1
Confirmed Sales Customer
7/1/2025
This 2025 ZR1 is the fourth Corvette we bought (the only Corvettes we ever owned are from you). We wish to give a Hi5 to your staff and we command/praise Mike Furman who introduced us to Corvette with our first in 2020 a Stingray....We are now your biggest Corvette fans, and we feel privileged to have Mike Furman taking care of us. We can't wait now for the next one (Zora or ZR1X).
MICHAEL FURMAN
7/1/2025
Thank you so much for taking the time to share these positive comments about your Corvette purchases from Criswell! We strive to provide an exceptional purchasing process and are thrilled to know you can count on Mike to provide a stellar buying event each time you work with Criswell. We look forward to being a part of your next car buying experience!
LA QUINTA, CA
George F|2024 GMC Canyon
Confirmed Service Customer
7/2/2025
Charles welcomed me. He confirmed the issues.Explained process and directed me to the customer service room. Within the hour he let me know the issue was fixed. Charles brought me my truck and showed me how the tech. Fixed problem
7/2/2025
We always strive to provide top quality service to every customer and are pleased to hear that you enjoyed your experience at Criswell!
LAUREL, MD
Kathy J|2023 Chevrolet Corvette
Confirmed Service Customer
7/2/2025
Customer service is amazing best Corvette dealership in the DMV hands up to Deanna she’s knowledgeable answers. All your questions. Never make me wait. Respond to my text calls just amazing A1 customer service In-N-Out.
7/2/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
BOWIE, MD
Carter G|2016 Chevrolet Corvette
Confirmed Service Customer
7/5/2025
Great service
7/6/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
CLINTON, MD
Brian L|2025 Chevrolet Corvette
Confirmed Service Customer
7/6/2025
Criswell Chevrolet did a great job servicing my car and Dina Bartolomeo was very polite and professional.
7/7/2025
Thank you for sharing this positive feedback! We appreciate knowing you can count on Dina and Criswell to provide exceptional customer care and high quality vehicle service. We look forward to seeing you again when your vehicle is due for its next routine maintenance visit!
GAITHERSBURG, MD
Juliana V|2019 Chevrolet Camaro
Confirmed Service Customer
7/6/2025
Dina is number one. Everything is so easy when she is there. Very professional!
7/7/2025
Many of our customers comment on the remarkable service they receive when working with Dina as their advisor. We are happy to see you were pleased with your recent visit and look forward to the next opportunity to work with you here at Criswell.
GAITHERSBURG, MD
Maria D Z|2019 GMC 1500 Sierra
Confirmed Service Customer
7/7/2025
Technician very professional
7/7/2025
Our skilled staff is here to help with all of your automotive needs, and we appreciate knowing you were pleased with your recent visit to Criswell. Please give us a call or stop by if we can be of service to you in the future.
HYATTSVILLE, MD
Clarence C|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
7/7/2025
Dena is outstanding service rep. Her customer service.and gives u 💯percent taking care of her customers!!
7/7/2025
It's wonderful to know you can count on Dina and Criswell to provide an all-around outstanding service event each time you bring your vehicle in for service. We look forward to the next opportunity to work with you!
GERMANTOWN, MD
Sean G|2024 Chevrolet Equinox
Confirmed Service Customer
7/8/2025
Mr. DeCarlo is a very good representative of the Criswell Chevrolet team. He was very attentive and disarming, which is something every customer will appreciate. From drop off to pick up, the whole team did a great job. Excellent service.
7/9/2025
We always strive to provide top quality service to every customer and are pleased to hear that you enjoyed your experience here at Criswell!
GAITHERSBURG, MD
Claudio F|2025 Chevrolet Equinox
Confirmed Sales Customer
7/9/2025
I have been a returning customer to Criswell Chevy (Gaithersburg, MD) and this Equinox RS is my 5th new car purchased there. No issues visiting the showroom and test driving the model I was looking for. Purchase completed on Sunday 07/06/2025. The next day (Jul.07), received error code "Lane Assist Unavailable". Thought it could be related to the weather as it was raining. On the next day (Jul.08) another error appeared "Forward Collision System Unavailable". Contacted the salesperson with whom I worked, and he suggested a visit to the shop. How frustrating to have a 3-day old car already in need of repair!? Called Service Center and the phone rang for a few minutes with no answer. Only resort was scheduling online. Requested on the comments if someone could contact me back to inform if they feel this is a quick software reset issue, or if the car would have to stay longer. I work full time, and this was not in my plans for this week. Today is Jul.09, it's been 24 hours since I scheduled the appointment for tomorrow (Jul.10) and still no one contacted me.
JOHN RYALL
7/14/2025
We are sorry to see you are experiencing these issues with your new vehicle. It is our sincere hope that this issue will be resolved quickly and to your satisfaction by our friendly and professional service team.
MONTGOMERY VILLAGE, MD
Gilliam K|2024 Chevrolet Tahoe
Confirmed Service Customer
7/9/2025
MY WIFE BROUGHT THE TAHOE IN FOR OIL CHANGE AND TIRE ROTATION. SHE WAS PROMPTLY GREETED AND TOLD AS SOON AS THE WORK WAS DONE ON OUR TAHOE. EVERYONE WAS VERY PLEASENT TO HER IN THE SERVICE AND CASHIER DEPARTMENT.
7/14/2025
We're hap[y to see you had such a positive experience while working with our friendly and professional staff! We value your business and look forward to seeing you soon!
CLARKSBURG, MD
Peter B|2017 GMC Yukon XL
Confirmed Service Customer
7/9/2025
Bryan took care of me on short notice on the day before a holiday so I could have the car ready for a long road trip
7/14/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell. We are always more than happy to assist you if anything else comes up.
GAITHERSBURG, MD
Brooke W|2020 Buick Enclave
Confirmed Service Customer
7/9/2025
Shane was great! Explained what was wrong with the car, how it needed to fixed and communicated to the cost. When we picked up the car, he again went over the problem and why it needed to be fixed, and explained what the technician found.
7/14/2025
We're pleased to know we have been able to exceed your expectations and really help you out! If you have any further questions, please give us a call. We're always happy to help!
NORTH POTOMAC, MD
Matt P|2022 Chevrolet Suburban
Confirmed Service Customer
7/2/2025
It was smooth
7/2/2025
Thanks for sharing this positive feedback! Don't hesitate to reach out if we can be of further assistance.
GAITHERSBURG, MD
Heather H|2022 Chevrolet Corvette
Confirmed Service Customer
7/2/2025
we had superior service from Dina. criswell is a good place to have our car serviced.
7/2/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell. We value the opportunity to work with you and welcome you to reach out if we can be of additional assistance.
BEALLSVILLE, MD
Michael L|2025 Chevrolet Equinox EV
Confirmed Sales Customer
7/3/2025
Anthony Vattuone did a great job throughout the process, and the financing/delivery process was fast and thorough. Thank you!
ANTHONY VATTUONE
7/5/2025
Thanks for taking the time to share these positive details about your recent Criswell experience. We value your business and hope to be of service to you in the future.
SEVERN, MD
Jay S|2024 Chevrolet Colorado
Confirmed Service Customer
7/3/2025
Quick and easy
7/5/2025
It's great to see everything was completed quickly and to your satisfaction! We value your business and look forward to working with you again.
GERMANTOWN, MD
Ahmad A|2023 Chevrolet Corvette Z06
Confirmed Service Customer
7/4/2025
Fast, straight to the point and got everything fixed.
7/5/2025
It's our goal to deliver an easy and efficient service event, and it's great to see this was your experience. We hope to see you again when your vehicle is due for its next routine maintenance visit!
ASHBURN, VA
Caitlynn B|2025 Chevrolet Trax
Confirmed Sales Customer
7/4/2025
After having a terrible experience at another dealership in Rockville. Coming here I felt welcomed and right away felt like I could get the car I wanted. They gave me options instead of saying it’s this or nothing like the last dealership. The only problem I had was feeling judged and for not getting the extended warranty or having full coverage on my old cars by the finance lady.
AUNDRE DAVIDSON
7/5/2025
Thanks for sharing this feedback! We are happy to see we were able to really help you out. Please don't hesitate to reach out if we can be of additional assistance.
FREDERICK, MD
John E|2025 Chevrolet Corvette
Confirmed Sales Customer
7/4/2025
I purchased the car online so I did not visit the dealership. However, everyone that I worked with was extremely friendly and professional.
MICHAEL FURMAN
7/5/2025
We're happy to see our standout team made this an easy and efficient buying event. We appreciate the opportunity to work with you and hope you enjoy your new vehicle!
NORTH PORT, FL
Alyse S|2023 Chevrolet Tahoe
Confirmed Service Customer
7/9/2025
Charles was great. Got my car serviced quickly.
7/10/2025
Thanks for sharing this 5-star rating! We look forward to seeing you soon!
IJAMSVILLE, MD
Garrett K|2020 Chevrolet Traverse
Confirmed Service Customer
7/10/2025
Exceptional Service - 20+ Years of Trust Well-Placed I've been a loyal customer of Criswell Chevy Gaithersburg for over 20 years, and they continue to exceed my expectations. Today's visit was no exception - the service was absolutely outstanding. Service Manager Mike went above and beyond, taking the time to thoroughly explain what my vehicle needed and developing a comprehensive maintenance plan for moving forward. His expertise and genuine care for ensuring my car stays in top condition really stood out. While my usual tech Charles wasn't available, the service technician who worked on my vehicle was incredibly helpful, polite, and eager to assist with everything I needed. The entire team's professionalism and dedication to customer satisfaction is why I keep coming back year after year. Criswell Chevy has earned my trust through two decades of reliable, honest service. Highly recommend! ⭐⭐⭐⭐⭐
7/14/2025
We sincerely value the opportunity to work with you, and are excited to see you can so readily share such a wonderful review of your Criswell experience. We appreciate your recommendations and look forward to your next visit with us!
GAITHERSBURG, MD
Leonard L|2015 Chevrolet Corvette
Confirmed Service Customer
7/10/2025
Outstanding! Dina Bartolomeo is absolutely the best Service Manager that I have ever experienced. She consistently ensures my Corvette is impeccably maintained, and is always professional and personable. Dina is the primary reason I continue to have my Corvette serviced at Criswell -- and nowhere else.
7/14/2025
Thank you for taking the time to share these kind comments and high star rating! Many of our customers comment on the outstanding service they receive when working with Dina as their advisor, and it's wonderful to know you had a similar experience. We value your continued patronage and look forward to seeing you soon!
MOUNT AIRY, MD
Abdon A|2018 Chevrolet Tahoe
Confirmed Service Customer
7/10/2025
always top shelf
7/14/2025
It's great to see you can count on our friendly and professional staff to deliver a standout service event each time you bring your vehicle to Criswell. Don't hesitate to reach out if we can help in any other way.
DERWOOD, MD
Edward D|2006 Chevrolet Corvette
Confirmed Service Customer
7/10/2025
Vehicle had a major part that had failed. Car was repaired and drives like brand new.
7/14/2025
We are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by.
ELLICOTT CITY, MD
David R|2018 Chevrolet Colorado
Confirmed Service Customer
7/10/2025
Excellent detailed information on the issue and how resolved
7/14/2025
We're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by.
OLNEY, MD
Bladimir P|2021 GMC Canyon
Confirmed Service Customer
7/10/2025
Muy buena
7/14/2025
Thank you for sharing this positive feedback! We value your business and hope to be of service to you in the future.
MONTGOMERY VILLAGE, MD
Daniel B|2024 GMC Canyon
Confirmed Service Customer
7/10/2025
My service technician, Lucas, was very attentive to detail, he called me once the vehicle was taken into the service bay to summarize the issues I was having with the vehicle. After performing the service, he called with a detailed summary of what he did.
7/14/2025
We're glad to hear you found our staff was so knowledgeable and helpful! We are always more than happy to assist you if anything else comes up.
HERNDON, VA
Lucious A|2025 Chevrolet Tahoe
Confirmed Service Customer
7/11/2025
wouldn't go to no other but Chriswell Chevrolet for all my severe sting
7/14/2025
Our friendly and professional team is here to help with all of your automotive needs, and it's great to know we've earned your repeat business. Thanks again for posting this positive feedback!
HAGERSTOWN, MD
Kevin D|2018 Chevrolet Colorado
Confirmed Service Customer
7/11/2025
Everyone was very professional and kept me informed about my service.
7/14/2025
Our team strives to deliver an excellent experience and is glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
SILVER SPRINGS, MD
Sai P|2024 Buick Envista
Confirmed Service Customer
7/11/2025
Frequent communication with progress of the service
7/14/2025
We are very glad to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
NORTH POTOMAC, MD
Richard R|2023 Chevrolet Equinox
Confirmed Service Customer
7/11/2025
A good experience
7/14/2025
Thank you for choosing Criswell! We appreciate your business and look forward to the next opportunity to work with you.
GAITHERSBURG, MD
Joseph S|2011 Chevrolet Camaro
Confirmed Service Customer
7/12/2025
Dina kept me informed and updated (as always), and the work was done well (as always). See you again soon - hopefully not *TOO* soon…
7/14/2025
Thanks so much for sharing this wonderful review! We're thrilled to know you can rely on Dina and Criswell to keep your vehicle well maintained and in top performing condition. We look forward to seeing you when your car is due for its next routine service visit!
GERMANTOWN, MD
Henry M|2021 Chevrolet Traverse
Confirmed Service Customer
7/12/2025
When we purchased our Traverse, we also purchased a maintenance plan. The last few times I was in for an oil change, I was told the plan has expired. After finding the paperwork, I learned the plan was still valid. When I came in for an oil change and service on June 16, 2025 I shared this with the Service Advisor Lucas Krause. He verified that my plan was active and said I should receive a credit for the past work that was not billed properly. He worked through the process and stayed in touch with me until the credit was received. While I am disappointed with the initial mistakes, I am impressed with Lucas' perseverance to make it right. I appreciate his efforts and Criswell's willingness to refund the original charges. I will be back and will ask for Lucas!
7/14/2025
Thank you for bringing this to our attention. We apologize for any error and are happy to see you were satisfied with the way this issue was resolved. We welcome you to reach out if we can help in any other way.
GERMANTOWN, MD
James B|2021 Chevrolet Tahoe
Confirmed Service Customer
7/15/2025
Service writer was really good and communicated well
7/16/2025
Our team strives to deliver an excellent experience and is glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
BETHESDA, MD
Eder M|2018 Chevrolet Traverse
Confirmed Service Customer
7/16/2025
We have been dealing with several issues for some time and brought it in. Bryan was extremely helpful and your technician did an incredible job (sorry I don’t remember their name!), could not be more satisfied. Had a few hiccups but I attribute that to the time of the year, work was done and best of it was just in time for our vacation! Eder Martinez
7/16/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell. We value your business and hope to be of see you again when your vehicle is due for its next routine maintenance visit!
POOLESVILLE, MD
Laurie H|2025 GMC Terrain
Confirmed Sales Customer
7/17/2025
Great
LARENZ BUTLER
7/17/2025
Thanks so much for sharing this high star rating! We hope to be of service to you in the future.
BOYDS, MD
Alan S|2023 Chevrolet Corvette
Confirmed Service Customer
7/11/2025
Dina always does a great job
7/14/2025
We're happy you found our staff to be so supportive during your experience here at Criswell. We look forward to your next visit with us!
WESTMINSTER, MD
James C|2016 GMC Yukon
Confirmed Service Customer
7/11/2025
Excellent service and being able to identify a rear strut problem that needed to be replaced.
7/14/2025
Our friendly and professional team is committed to providing an all-around outstanding service event, and it's great to know we met your expectations!
GAITHERSBURG, MD
Jacquelyn Ann I|2023 Chevrolet Equinox
Confirmed Service Customer
7/14/2025
I really like the shuttle service provided. But I need someone to answer this question. I paid over $8,000.00 for a service contract and I don’t understand when I bring my car in for service I am paying a large fee for service. I need for someone to explain to me what did I get with the expensive service contract. Your feedback to me is very important. Thank you Jacquelyn Ann Irby.
7/16/2025
Thank you for taking the time to share this feedback. Your comments are important to us and have been shared with our management team. It is our hope that your questions and concerns are addressed quickly and to your satisfaction, We are happy to see you were satisfied with the service our courteous and capable staff provided and hope to be of service to you in the future.
SILVER SPRING, MD
Mashur A|2025 GMC Yukon
Confirmed Service Customer
7/14/2025
Five stars all the way excellent customer service
7/14/2025
Awesome! Thank you for posting this positive feedback. We value your business and look forward to seeing you soon!
GERMANTOWN, MD
Helane D|2019 Chevrolet Malibu
Confirmed Service Customer
7/16/2025
Na
7/16/2025
Thanks for sharing this 5-star rating! We hope to be of service to you in the future!
MONTGOMERY VILLAGE, MD
Rodney B|2023 Chevrolet Corvette
Confirmed Service Customer
7/16/2025
Dina took good care of me as she always does. Fast service. Thanks!
7/17/2025
Thank you for sharing this great review with us! We value your business and look forward to seeing you soon!
HERNDON, VA
Tailor M|2014 Chevrolet Cruze
Confirmed Service Customer
7/16/2025
Quick service and appreciate the opportunity to get a ride their
7/17/2025
It's great to see everything was completed quickly and to your satisfaction. Thanks again for choosing Criswell for your automotive needs!
GERMANTOWN, MD
Arlene B|2024 Chevrolet Corvette
Confirmed Service Customer
7/17/2025
Service was excellent!
7/17/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, don't hesitate to reach out!
ALEXANDRIA, VA
Dave C|2025 Chevrolet Trax
Confirmed Sales Customer
7/17/2025
My sales person, Skyler was excellent. He did a good job listening and understanding what I was looking for. He worked hard searching for vehicles and eventually found one. He kept in contact with me without being pushy
SKYLER FARR
7/18/2025
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
IJAMSVILLE, MD
Shawn E|2024 GMC Canyon
Confirmed Service Customer
7/18/2025
Shane was communicative and outlined the service at the outset. The work was done efficiently and the problems resolved. The only hiccup was a rescheduling of service due to a backlog, but that certainly happens.
7/27/2025
Our team strives to provide an easy and efficient service event, and we appreciate this feedback about your experience. We apologize for any inconvenience about scheduling and hope your next visit with us is another great one.
GERMANTOWN, MD
Oleg M|2017 Chevrolet Spark
Confirmed Service Customer
7/18/2025
I am always getting outstanding service at Criswell Chevrolet in Gaithersburg, MD!
7/27/2025
It's wonderful to know you can count on the Criswell team to provide exceptional service each time you bring your vehicle in for maintenance. We appreciate your continued patronage and look forward to seeing you soon!
GERMANTOWN, MD
Claudio F|2025 Chevrolet Equinox
Confirmed Service Customer
7/18/2025
One week ago I purchased a brand new car at Criswell Chevrolet. Within 1 day alarms and error messages started to appear on the dashboard. Due to Criswell's shop being very busy, I was told to wait one week before bringing the car for service. Brought it on Wed. July 16th early in the morning. I was told by the service agent that the progress of the repair would be available online. It didn't. By 4:30PM I attempted to call the service agent and after messages left on voice mail and seeking any live person to answer the phone, I was told that the service agent had left early that day (and I don't know why another agent didn't contact me). Anyway, the "good news" was that my car was ready with the problem fixed. I went to pick it up, and as soon as I turned the car on, the same alarms and error messages were right there!! What happened? Yes, a lot of software was updated, but no, it has not resolved the problem on this brand new car. Now they tell me that a new front camera (in the windshield, I'm told) needs replacement and it might take up to 2 months to receive it from GM. I feel like I was sold a "lemon". Can someone please escalate this issue? I have purchased 5 new cars with Criswell and we are considering buying a 6th for my wife in the upcoming weeks. I would like to remain faithful to this store, knowing that they don't abandon their customers after the sale is completed.
7/27/2025
Thank you for bringing this to our attention. We are sorry to see you are experiencing these issues. It is our hope that our helpful team is able to address this concern quickly and to your satisfaction.
MONTGOMERY VILLAGE, MD
Matthew K|2025 Chevrolet Corvette
Confirmed Sales Customer
7/18/2025
Among Corvette aficionados "CRISWELL Chevrolet" stands alone by virtue one name: Mike Furman. Mike is the sole reason that I, like thousands of others, have come back time and time again to CRISWELL to buy their next Corvette. I seriously doubt Mike has an equal as evidenced by his devotion to all matters related to Corvette: Spring Mountain Corvette Driving School, Corvette factory/museum, nationwide Corvette events, and an unparalleled knowledge of Corvette. If you have a Corvette question Mike doesn't put you on HOLD while quickly researching the answer as Mike knows all Corvette answers. When a customer submits a build request Mike can review it in the blink of an eye to let the buyer knows if everything is do-able or may require more attention. Mike is to Corvettes what Penske is to racing teams - the best. A shout-out must also be given to Wyman Chow for her seamless handling of my [out-of-state] paperwork, both for my trade-in Corvette and my new Corvette; it's a bonus knowing the best-of-the-best are handling your transaction regardless of complexity. And yes, in three years I will be calling Mike Furman...again, he just that good. Respectfully, Matthew P. Kelly 18JUL2025
MICHAEL FURMAN
7/27/2025
Thanks so much for sharing this amazing review of your recent car buying experience! Mike and Criswell are committed to customer satisfaction, and it's wonderful to know we exceeded your expectations.
APEX, NC
Jack K|2023 Buick Encore GX
Confirmed Service Customer
7/18/2025
Check-in was quick and efficient. I was up-dated on progress and was given full explanation of the work that had been done. Check-out was quick and efficient with a person who stayed with me until the evolution was compete.
7/27/2025
Our staff is committed to providing each of our customers with the best automotive experience! Thanks for taking the time to leave a review of your recent Criswell experience.
GATHERSBURG, MD
Karen H|2017 Chevrolet Cruze
Confirmed Service Customer
7/18/2025
As always there’s nothing low to report. Chevy Service department employees are friendly, kind and knowledgeable about their business. Shane, a fine young man is a newby to the family. He’s helped me since his third day of employment. Months later he still holds his ground. Super friendly and he likes his job!
7/27/2025
Thank you for taking the time to share this awesome review! We value your business and truly appreciate you taking the time to highlight the efforts of our team members like Shane. We look forward to seeing you again when your vehicle is due for its next routine check up.
Oxon Hill, MD
Christos P|2025 Chevrolet Corvette
Confirmed Sales Customer
7/21/2025
Second car purchased from Criswell / Mike Furman. Only place we would buy a Corvette. Mike is a C8 guru and a real pleasure to do business with. My first experience with a "paperless" delivery. Excellent all around.
MICHAEL FURMAN
7/27/2025
We're pleased to know we have been able to exceed your expectations! Thanks again for choosing to work with Mike and Criswell for your recent Corvette purchase.
MECHANICSVILLE, VA
Chad B|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
7/22/2025
I wanted to take a moment to recognize the excellent service provided by my advisor, Charles. He did an outstanding job keeping me informed throughout the process and was professional and courteous every step of the way. I truly appreciated his communication and support. That said, I was very disappointed with the cost estimate I received for replacing my AC condenser. I was quoted approximately $1,800 for the job. After receiving this estimate, I contacted several reputable local mechanics, all of whom quoted the same job in the $700–$800 range. While I understand dealerships often have higher labor rates, the price difference in this case was significant enough to make me reconsider using the dealership for future service needs.
7/27/2025
Thank you for sharing this feedback. Our team is dedicated to delivering an all-around outstanding service event, and we're sorry to see that the cost estimate was not what you expected. We truly hope you will continue to choose Criswell for all of your automotive needs and welcome you to reach out to our manager if you have any other questions about this service experience.
GERMANTOWN, MD
Dorsey S|2016 Chevrolet Corvette
Confirmed Service Customer
7/22/2025
Service writer and tech were excellent.
7/27/2025
We always strive to provide top quality service to every customer and are pleased to hear that you enjoyed your experience here at Criswell!
GERMANTOWN, MD
Barbara A|2023 Chevrolet Bolt EUV
Confirmed Service Customer
7/23/2025
Thanks for checking our car.
7/27/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
WASHINGTON, DC
Michael R|2024 Chevrolet Corvette
Confirmed Service Customer
7/19/2025
The engine light came on so I brought my Corvette in. Dina set up a service request and decided while the car was there to perform an oil change and replace a minor part for the center console compartment. I waited onsite while my repair/service was performed. Everything was completed in a professional manner. Dina is very knowledgeable and courteous.
7/27/2025
We're happy to see we were able to help you out! Many of our customers comment on the exceptional customer service they receive when working with Dina as their advisor, and it's great to see you had the same experience. Don't hesitate to reach out if we can be of additional assistance.
GAITHERSBURG, MD
Marianela G|2024 Chevrolet Corvette
Confirmed Service Customer
7/19/2025
Brian was great to work with. He is very professional and beyond helpful, he went above and beyond. Thank you for having such a great teammate.
7/27/2025
It's our pleasure to help with all of your automotive needs! Please don't hesitate to reach out if we can be of additional assistance.
SYKESVILLE, MD
Thor Y|2025 Chevrolet Suburban 1500
Confirmed Service Customer
7/21/2025
Quick service with expert Service Writer (Shane Temple) and the technicians.
7/27/2025
It's great to know everything was completed quickly and to your satisfaction! We look forward to seeing you again when your vehicle is due for its next routine service visit.
FREDERICK, MD
Tony S|2016 Chevrolet Corvette
Confirmed Service Customer
7/22/2025
Dina Bartolomeo is the best and her team as well
7/27/2025
Thanks so much for taking the time to highlight the efforts of our staff! Don't hesitate to reach out if we can be of additional assistance.
WASHINGTON, DC
Jason W|2025 GMC Sierra 1500
Confirmed Service Customer
7/22/2025
Dina is the best! A+ service experience at Criswell GMC
7/27/2025
We always strive to provide top quality service to every customer and are pleased to hear that you enjoyed your experience here at Criswell!
MONROVIA, MD
Nikkolas G|2025 GMC Sierra 1500
Confirmed Sales Customer
7/23/2025
Fantastic experience as always. Anthony was a pleasure to work with on this purchase. Will be back for my wife’s car in a few months.
ANTHONY VATTUONE
7/27/2025
Thanks so much for sharing this positive feedback about your recent Criswell experience! We value your business and look forward to working with you again.
GAITHERSBURG, MD
John F|2025 Chevrolet Corvette
Confirmed Sales Customer
7/23/2025
Knowledgeable sales rep - really knows cars. Friendly with no pressure. Feel like we came to a fair deal, and very happy with overall experience.
SKYLER FARR
7/27/2025
We're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by.
POTOMAC, MD
Margaret H|2022 Buick Envision
Confirmed Service Customer
7/24/2025
Lucas my service representative was FANTASTIC.
7/27/2025
We're glad you found our staff to be so supportive during your experience here at Criswell. If you have any further questions, please give us a call. We're always happy to help!
THE VILLAGES, FL
Jeff D|2019 Chevrolet Corvette
Confirmed Service Customer
7/23/2025
i usually never go to a dealership for repair work and haven’t been to a dealership for years but my have things changed. My experience was outstanding! I worked with Dina Bartolommeo (Service Department) and she couldn’t have been any nicer and is great at her job. From scheduling the work, arranging a ride to the rental car facility to always keeping me updated on the work by text messages or phone calls. Thank you Dina for a job well done!!
7/27/2025
It's rewarding to know you were completely satisfied with the high quality care you received during your recent service event at Criswell. We hope to see you again when your vehicle is due for its next routine maintenance visit!
WALKERSVILLE, MD
Dan M|2020 Chevrolet Bolt EV
Confirmed Service Customer
7/24/2025
Despite the "upsell" via the mechanic's recommendations, I felt no pressure to do either. Charles was affable and communicative, responding quickly to any questions I had via my chosen mode of communication. Dan
7/27/2025
We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up.
DAMASCUS, MD
Karen F|2024 Buick Encore GX
Confirmed Service Customer
7/25/2025
Friendly people. Excellent service. Though the chairs in the waiting room get a bit uncomfortable after an hour.
7/27/2025
Thanks for sharing this feedback! We value your business and hope to see you soon!
GERMANTOWN, MD
Joe F|2019 Chevrolet Traverse
Confirmed Service Customer
7/25/2025
It was
7/27/2025
Thanks so much for sharing this 5-star rating! We look forward to working with you again!
Rockville, MD
Lahiguera M|2015 Chevrolet Spark
Confirmed Service Customer
7/25/2025
Everyone was a professional manner. My car it running well.
7/27/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
GERMANTOWN, MD
Christianne R|2016 Chevrolet Equinox
Confirmed Service Customer
7/25/2025
Lucas was very courteous and knowledgeable. He took time to thoroughly check the car, and then explain what had to be done. I take good care of my car (2016 Chevy Equinox), and appreciate clear information and answers from a professional. Lucas displays enthusiasm for his work, which is always good for the customer.
7/27/2025
Thanks for trusting our courteous and capable team to provide the service your vehicle needs to stay well maintained. We value the opportunity to work with you and welcome you to reach out if we can help in any other way.
WASHINGTON, DC
James C|2012 GMC Acadia
Confirmed Service Customer
7/25/2025
Great service and excellent customer communication.
7/27/2025
Customer satisfaction is important to us, and it's great to know you had a great experience at Criswell. We look forward to the next opportunity to work with you!
GAITHERSBURG, MD
Wendy L|2004 Chevrolet Tahoe
Confirmed Service Customer
7/26/2025
You do not want to know
7/30/2025
We strive to provide a positive service event and are sorry to see this was not your experience. We appreciate all feedback and your comments have been shared with our management team for review. We do hope you'll consider giving us another chance to work with you in the future ot offer a better experience.
GAITHERSBURG, MD
Michael G|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
7/27/2025
Completely Satisfied
7/28/2025
Awesome! Thanks for sharing this positive feedback. We look forward to working with you again.
ROCKVILLE, MD
Melanie E|2021 Chevrolet Corvette
Confirmed Service Customer
7/28/2025
W
7/29/2025
Thank you for posting this 5-star rating! We hope to be of service to you in the future.
PIKESVILLE, MD
William C|2016 Chevrolet Suburban
Confirmed Service Customer
7/28/2025
As always, Perfect Service. My service advisor, Dina, always makes my experience great. I would not take my Suburban anywhere else. Customer since 2004.
7/29/2025
Thank you for your continued patronage and kind comments about the outstanding service you receive when working with Dina and the top notch team at Criswell. We look forward to your next visit with us!
POOLESVILLE, MD
Curtis B|2023 Chevrolet Corvette Z06
Confirmed Service Customer
7/28/2025
Lucas went above and beyond to get me taken care of after getting a check engine light came on on a Saturday morning heading on a long ride with my club. Also with the shop being on an appointment only status, he troubleshot with the corvette mechanic and narrowed down the problem and got me back on the road. Hats off the Lucas for being so patient, diligent and skilled Criswell you got a rockstar for sure.. Thanks again for the outstanding service, it’s a pleasure to have such a great service department..
7/29/2025
We're happy to see we were able to really help you out! Thanks again for taking the time to share this positive feedback.
GLENN DALE, MD
Lewis W|2025 Chevrolet Corvette
Confirmed Sales Customer
7/29/2025
Mike Furman is amazing. He is the "Goldilocks" of great communication...not to much, not too little, just right.
MICHAEL FURMAN
7/30/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience while working with Mike. Thanks again for choosing Criswell for your recent car purchase. We hope you enjoy your vehicle and welcome you to reach out if we can be of further assistance.
LAHAINA, HI
Jerry B|2024 GMC Sierra 1500
Confirmed Sales Customer
7/30/2025
Everything went so smooth and everyone was very helpful. My salesman Scott was great. I originally went to Criswell in Thurmont and everyone acted like I was a bother and didn’t want to work
SCOTT LESTRANGE
7/31/2025
Thank you for sharing this feedback. We strive to provide a positive vehicle buying event at all of our locations and are sorry to see this was not the case for you. We appreciate this feedback and knowing that we were able to meet your needs at out Gaithersburg location.
MOUNT AIRY, MD
Boisseau W|2014 Chevrolet Impala
Confirmed Service Customer
7/30/2025
I have taken my car to Criswell from where I purchased it. I trust them my car is running well, I go on the road without hesitation. My service manager is great.
7/31/2025
Whether it's sales or service, our team is here to help with your automotive needs! We appreciate your continued patronage and look forward to your next visit with us here at Criswell.
GERMANTOWN, MD
Robert E|2016 Chevrolet Impala
Confirmed Service Customer
7/30/2025
My most recent experience is well documented (at least verbally) with a number of the employees at Criswell Chevrolet in Gaithersburg. As a customer of over a decade and TWO vehicles off the showroom floor, I expected (and deserved) a higher level of customer service than I received. I came to the dealership to address a noise that was unusual. I described it as best I could to Service Advisor Lucas Krause and requested several times the chance to ride with a mechanic to identify the sound. I was told that it wasn't possible but it would be driven to listen for the sound. I was also informed of a number of services (some overdue and other suggested) that could should be addressed and could be the source. I picked up the car that evening with a bill of $1699.69. As I drove the car home, barely making it out of the lot, the sound remained! I was leaving for a long distance trip the next morning and could not return, but I called Lucas immediately to report that the sound remained. Away almost 3 weeks, I NEVER received a follow up call confirming my report or to inquire if the issue remained. Upon my return the the area, I was advised to allow another mechanic to ride with me to see if the issue might be identified and within two / three minutes, he responded that it was a wheel well issue. His expertise was the same I expected from the dealerships certified mechanics who are the ONLY ones who have serviced this vehicle since purchased brand new...but was not received. Upon offering the possible issue per the other mechanic, it was suggested that the dealership could offer me a discount for the issue and I would need to pay an ADDITIONAL $500 to address the issue that I originally came in for, but was missed by the dealership. Ken Frank was seeking to be helpful as best he could, but the mere suggestion that I pay more money did not settle well with this long time customer in the least. I asked to engage with Service Lane manager Mike McCormick but he was unavailable. I asked that he be told that I would seek him for a discussion the next day. The next day I reached out to speak with Mr. McCormick and was transfered to Mr. Frank who asked that I not let this one less than ideal service tarnish the good work of many years, and that the repair would be covered in its entirety.....and NO charge to me. I thanked him and told him that the car would be there on Friday morning. The car was serviced and the sound is no longer present. I appreciate the issue being addressed. but would have appreciated greatly this being the response to the shortcoming because it was the right thing to do and not because I had to share numerous times both my loyalty to the dealership that I was not receiving in return. I know well that life ensures mistakes....we are human. I also know that HOW we respond to mistakes both defines character and fosters loyalty. How we respond can also erode both of these things. Given the amount and level of exchange around this issue, I would have expected a call....not just an emailed survey, to simply inquire if the issue remains or has been adequately addressed. This incident raises questions as to the value of being a customer at Criswell and any concern to repair what has clearly been a damaged connection. If there are any questions or follow up deemed appropriate, I can be reached at (508) 265-4917. Bobby Edwards
SILVER SPRING, MD
Robert C|2023 Chevrolet Corvette
Confirmed Service Customer
7/31/2025
Appointment was prompt and on time and the work was done immediately. Everything worked as advertised so a very smooth transaction..
8/1/2025
Our team strives to deliver an excellent experience and is glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
UPPER MARLBORO, MD
Erin R|2024 Chevrolet Corvette
Confirmed Service Customer
7/25/2025
Very professional
7/27/2025
We're happy to see you found our staff to be so helpful! We value your business and hope to be of service to you in the future.
CUMBERLAND, MD
Michael Y|2024 GMC HUMMER EV SUV
Confirmed Service Customer
7/28/2025
Albeit Criswell was super busy, my Hummer service was done well and appreciate Shane's efforts to keep me informed.
7/29/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
GAITHERSBURG, MD
Lawrence P|2023 Chevrolet Corvette
Confirmed Service Customer
7/28/2025
Dina Bartolomeo and the techs in the service department know Corvettes were very efficient in getting both a scheduled service and a warranty issue done in one visit. Mike Furman in sales is also a great resource for information on Corvettes.
7/29/2025
Our friendly and knowledgeable team is always ready to address any of your Corvette service issues or answer questions about the features of this great vehicle. Thanks again for highlighting the efforts of our staff. Don't hesitate to give us a call or stop by if we can help in any other way.
FAIRFAX, VA
Bobby M|2025 Chevrolet Colorado
Confirmed Sales Customer
7/29/2025
Everything was great. Just not happy with how tag transfer is handled.
ANTHONY VATTUONE
7/30/2025
Thank you for sharing this feedback. We value your business and appreciate these comments about your recent vehicle buying experience.
ROCKVILLE, MD
James H|2022 GMC 2500HD Sierra
Confirmed Service Customer
7/30/2025
Great experience.
7/31/2025
We're happy to see were completely satisfied with your recent experience at Criswell! We value your business and look forward to working with you again.
ROCKVILLE, MD
Tara K|2022 GMC Terrain
Confirmed Service Customer
7/31/2025
Charles was very wonderful
7/31/2025
Our courteous and capable staff is always happy to help with any of your automotive needs. We appreciate this positive feedback and hope to be of service to you in the future.
NORTH POTOMAC, MD
Jason G|2022 Chevrolet Tahoe
Confirmed Service Customer
7/31/2025
Bryan was awesome to work with.
7/31/2025
Thanks so much for taking the time to highlight the efforts of our staff! Don't hesitate to reach out with any additional questions about the service your vehicle needs to stay well maintained.
DARNESTOWN, MD
David K|2019 Buick Encore
Confirmed Service Customer
8/1/2025
Criswell was easy to work with and very accommodating. My only concern was slow response times from the service desk. Many of my calls were not immediately picked up by service. Many went to voice mail and were not returned in a timely manner. I had to be proactive in my concerns rather than Criswell take appropriate action to communicate with me.
8/1/2025
Thank you for sharing this feedback. We are always working to improve the overall service experience and appreciate comments such as these. We hope your next visit with us meets your expectations.
CLARKSBURG, MD
Florie Vic M|2023 Chevrolet Corvette
Confirmed Service Customer
7/31/2025
Tina was awesome to work with and kept me updated.
8/1/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell. Don't hesitate to reach out if we can be of service to you in the future.
SILVER SPRING, MD
Larry S|2024 Chevrolet Corvette
Confirmed Service Customer
8/1/2025
I was in and out in about an hour - well before the 2 hour estimate I was provided. Amazing! And, the service tech found an issue that’ll be addressed at a future appointment under warranty. I cannot say enough amazing things about the service I received beginning with my initial call with Dina B through completion.
8/1/2025
Our goal is to deliver a high quality service event, and it's wonderful to know you were completely satisfied with your recent visit. Thanks again for trusting our team to provide the care your vehicle needs to stay in top performing condition.
ODENTON, MD
John M|2023 GMC Canyon
Confirmed Service Customer
8/1/2025
A great experience from the service writer to the tech and done right.
8/1/2025
We always strive to provide top quality service to every customer and are pleased to hear that you enjoyed your experience here at Criswell! We look look forward to your next visit with us!
MONT VILLAGE, MD
Taylor P|2024 GMC Sierra 1500
Confirmed Service Customer
8/1/2025
Bryan was great! constant communication and clear information from drop off to pick up.
8/1/2025
We're happy to see you enjoyed an easy and efficient service event while working with our friendly and professional staff. Don't hesitate to give us a call or stop by if we can help in any other way.
DAMASCUS, MD
Thurgood M|2016 Chevrolet Corvette
Confirmed Service Customer
8/1/2025
Criswell Corvette service is A+++, from scheduling to arrival and the actual servicing of my vehicle. Ten years of great experiences, without fail. I especially appreciate the professionalism of the team and the information provided during servicing.
8/1/2025
Thanks so much for the continued patronage and recognizing the efforts of our top notch staff! We look forward to seeing you again when your vehicle is due for its next routine maintenance visit.
ARLINGTON, VA
Kenneth M|2024 Chevrolet Corvette
Confirmed Service Customer
8/4/2025
My service agent Dina was excellent as usual kept me informed and delivered my vehicle on time as promised.
8/5/2025
We're happy to see we met your expectations! We look forward to the next opportunity to work with you!
SILVER SPRING, MD
Bonnie P|2023 Chevrolet Trailblazer
Confirmed Service Customer
8/4/2025
Even though things were a little chaotic for the staff, they were wonderful. The fact I can get the job done on a Saturday is the best!
8/5/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
GERMANTOWN, MD
Barbara F|2023 Chevrolet Equinox
Confirmed Service Customer
8/9/2025
I felt that my service representative did a wonderful job handling the service on my car
8/11/2025
We're happy you found our staff to be so supportive during your experience here at Criswell. We look forward to the next opportunity to work with you!
ROCKVILLE, MD
Frank C|2022 GMC 1500 Sierra
Confirmed Service Customer
8/1/2025
Lucas did a great job and very helpful.
8/1/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
NORTH POTOMAC, MD
David T|2021 Chevrolet Corvette
Confirmed Service Customer
8/1/2025
It was a very satisfying experience, I am totally satisfied with the service
8/4/2025
Thank you for sharing this positive feedback! We value your business and look forward to working with you again.
UPPER MARLBORO, MD
Psallidas P|2024 Chevrolet Colorado
Confirmed Service Customer
8/1/2025
They were very clear and helpful and communicated in a timely manner. I was very happy with my service received.
8/4/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell. If you ever need anything else from us, please feel free to give us a call or stop by.
NORTH POTOMAC, MD
Clyde G|2024 Chevrolet Colorado
Confirmed Service Customer
8/1/2025
Bryan was helpful and my vehicle serve was competed at a timely manner.
8/4/2025
We're happy to see everything was completed quickly and to your satisfaction! Thanks again for choosing Criswell.
GAITHERSBURG, MD
Anne D|2023 Buick Envision
Confirmed Service Customer
8/2/2025
You can buy a car anywhere place but it is the service they provide that makes the difference. I trust Charles P at Criswell to make sure my car is taken care of properly. I would not think of letting any other dealership touching my car, and I ask for Charles each time.
8/4/2025
Our team strives to deliver an excellent experience and is glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
SILVER SPRING, MD
Gilliam K|2020 Chevrolet Colorado
Confirmed Service Customer
8/4/2025
SERVICE REP WAS GREAT VERY NICE AND GOT MT LOF DONE IN A TIMELY MANNER
8/5/2025
It's great to see everything was completed quickly and to your satisfaction! Thanks again for sharing this positive feedback.
CLARKSBURG, MD
Peter T|2019 Chevrolet 2500HD Silverado
Confirmed Service Customer
8/8/2025
My service day for my Chevrolet Silverado 2500hd was a good one, also due to the dealings with service advisor Lucas!
8/12/2025
We strive to provide an all-around outstanding service event, and it's great to see you were satisfied with your experience. We look forward to the next opportunity to work with you!
ROCKVILLE, MD
Andrew S|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
8/8/2025
It was interesting
8/11/2025
Thanks for sharing this 5-star rating! We value your business and hope to be of service to you in the future.
GERMANTOWN, MD
James M|2017 GMC Canyon
Confirmed Service Customer
8/10/2025
Easy to work with on getting the repairs completed
8/11/2025
We're happy to see we were able to really help you out! Thank you for choosing Criswell for your recent service needs, and please give us a call or stop by if anything else comes up.
GAITHERSBURG, MD
Abbott B|2024 Chevrolet Corvette
Confirmed Service Customer
8/10/2025
Dina B. is the best Corvette advisor ever. Once again, she had me in and out quickly for a tire repair, and she also successfully processed the insurance claim while the repair was being done. Over the 20+ years I have owned Corvettes, at multiple dealers, I have found time and time again that Dina is the most knowledgeable and dedicated service adviser I have ever had the pleasure of taking care of by beloved Corvettes!
8/15/2025
It's rewarding to know you can depend on Dina and the team at Criswell to provide all the service your vehicle needs to stay well maintained and in great running condition. We appreciate this positive feedback and look forward to the next opportunity to work with you!
CABIN JOHN, MD
Kevin M|2023 Chevrolet Corvette
Confirmed Service Customer
8/11/2025
Excellent service as always
8/11/2025
It's wonderful to know you can rely on our top notch team to provide a standout service event each time you bring your vehicle in for maintenance. We look forward to seeing you soon!
UPPER MARLBORO, MD
Jeff P|2017 Chevrolet Suburban
Confirmed Service Customer
8/12/2025
Always great service
8/12/2025
It's wonderful to know you can count on our team to provide excellent service each time you bring your vehicle in for maintenance. We look forward to seeing you soon!
GAITHERSBURG, MD
Sarahbel C|2020 Chevrolet Trax
Confirmed Service Customer
8/12/2025
Joshua was great with everything. The service was exactly was he said it was going to be and the car is running beautifully.
8/12/2025
We're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to be of assistance!
GERMANTOWN, MD
Philip B|2024 Chevrolet Corvette
Confirmed Service Customer
8/12/2025
Dena, The service representative, was professional and courteous. Car was ready when promised.
8/17/2025
We're happy to see we me your expectations! We look forward to seeing you again when your vehicle is due for its next routine maintenance visit.
NORTH POTOMAC, MD
William G|2024 Chevrolet Corvette Z06
Confirmed Service Customer
8/12/2025
The service was completed within the time stated by the service advisor, everything was done to my satisfaction.
8/12/2025
Thanks for sharing this positive review with us! It's great to know we met your expectations.
SYKESVILLE, MD
Nivardo C|2023 Buick Encore GX
Confirmed Service Customer
8/13/2025
Josh Fink was fantastic. Give the man a raise. Ha!!!!!. Driving me home and bringing my car to me. Wow talk about amazing service. Last but not least you guys cleaned my car inside out. I can't tell you how much I appreciate that. I hate dirty cars. That's why I never drive my husbands. Another Ha!!!! Thank you so much for amazing service. PS. I love my car :)
8/15/2025
Thanks! We always want to hear back from our customers and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by.
CLARKSBURG, MD
Deeann W|2023 Chevrolet Corvette
Confirmed Service Customer
8/9/2025
As always, you were responsive and understanding of my asks.
8/11/2025
We always strive to provide top quality service to every customer and are pleased to hear that you enjoyed your experience at Criswell!
MANTEO, NC
Lucas R|2023 Chevrolet Corvette
Confirmed Service Customer
8/11/2025
Criswell is fantastic! From the time I bought my C8 Corvette through the last couple years of service, I can always count on Dina and Mike to take care of me!
8/14/2025
It's wonderful to know you can count on our team to provide exceptional customer care and high quality vehicle service each time you visit us here at Criswell. We value your business and look forward to the next opportunity to work with you.
MIDDLETOWN, MD
Phillip S|2013 Chevrolet 1500 Silverado
Confirmed Service Customer
8/11/2025
Joshua Fink was excellent
8/10/2025
We're happy to see you were pleased with the exceptional service you experienced while working with our friendly and professional staff. We welcome you to reach out if we can be of further assistance with any of your automotive needs.
POTOMAC, MD
Arnold L|2021 Chevrolet Corvette
Confirmed Service Customer
8/11/2025
courteous, efficient, knowledgeable, all concerns addressed on service issues, beautiful detail job of inside and outside, great communication, easy intake, easy checkout. Service rep, Dina Bartolomeo, terrific.
8/12/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
BROOKEVILLE, MD
Clarence C|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
8/12/2025
Great customer service
8/12/2025
It's our goal to provide excellent customer care, and we appreciate knowing you were pleased with your recent experience at Criswell. Thanks again for sharing this feedback with us!
GERMANTOWN, MD
Manuel P|2024 Chevrolet Equinox
Confirmed Service Customer
8/12/2025
Personal were very helpful and receptive in scheduling and rescheduling vehicle appointment. Once at the appointment, personnel were very informative as to services to be performed and service contract coverage. Vehicle service itself excellent.
8/14/2025
We always strive to provide top quality service to every customer and are pleased to hear that you enjoyed your experience here at Criswell!
FREDERICK, MD
Whitting A|2019 GMC Canyon
Confirmed Service Customer
8/13/2025
Experience was great. Process was speedy. Bryan DeCola took care of me when I dropped my truck off. His friendly and warm personality certainly stands out. Only thing to mention was that my truck was supposed to get a complimentary wash but it did not. Not a big deal. It didn’t ruffle my feathers but it May for someone else.
8/14/2025
We're happy to see you were pleased with the service you received while working with our friendly and professional team. We apologize for any oversight on our part and encourage you to ask your advisor about the car wash service at your next visit.
GAITHERSBURG, MD
Charles G|2024 Chevrolet Malibu
Confirmed Service Customer
8/13/2025
it was great.
8/14/2025
We're happy to see you were pleased with the excellent service you received at Criswell! Don't hesitate to reach out if we can help in any other way.
KENSINGTON, MD
Jerrell B|2024 GMC Sierra 1500
Confirmed Service Customer
8/14/2025
Great and Great service advisor
8/14/2025
Thank you for sharing this positive feedback! We look forward to the next opportunity to work with you here at Criswell.
BETHESDA, MD
Lauren B|2023 Chevrolet Trailblazer
Confirmed Service Customer
8/17/2025
The service team at Criswell is always reliable in their excellence.
8/18/2025
It's rewarding to know you can depend on our staff to provide an exceptional service event. Don't hesitate to reach out if we can be of additional assistance.
GAITHERSBURG, MD
Katherine W|2023 GMC Yukon XL 1500
Confirmed Service Customer
8/17/2025
Our sales person. Larenz, set everything up for us. He is such an assest to Criswell - easy to work with! Charlie was the gentleman who helped me in service. I was not sure how to explain what the piece was that needed to be fixed and he was so patient with me. He acknowledged that I needed the Yukon back by 1ish and he had it complete by 11:30!
8/18/2025
We're happy to see you had a positive experience at Criswell! If you have any further questions, please give us a call. We're always happy to help!
GAITHERSBURG, MD
Nia T|2018 Chevrolet Malibu
Confirmed Service Customer
8/17/2025
I never have any issues when I bring my car here.
8/18/2025
It's great to know you can depend on our friendly and professional team to provide an all-around outstanding service event each time you bring your vehicle in for maintenance. We value your business and look forward to seeing you soon!
WASHINGTON, DC
Jamell S|2017 GMC 1500 Sierra
Confirmed Service Customer
8/18/2025
Lucas listen to and meet my needs. I really like how Criswell will help you get to and from the dealership.
8/19/2025
It's our goal to offer an easy and efficient service event, and it's wonderful to know you were pleased with the results. Thanks again for choosing Criswell!
NORTH POTOMAC, MD
John M|2023 GMC Canyon
Confirmed Service Customer
8/18/2025
Always top notch. Great service and great people. In and out on time.
8/19/2025
It's great to know you were completely satisfied with your recent experience at Criswell! We value your business and look forward to your next visit with us!
MONT VILLAGE, MD
Tony S|2016 Chevrolet Corvette
Confirmed Service Customer
8/18/2025
Ms.Dina is the best you'll have the right person working with the vettes Dina all day
8/19/2025
Thanks for sharing this positive feedback with us! We appreciate the opportunity to provide the service your vehicle needs to stay well maintained and look forward to seeing you soon!
WASHINGTON, DC
Kevin W|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
8/18/2025
Criswell was great. They really went to bat for me, by constantly calling GM and getting things accomplished that I was not able to. My rep Brian was also a great help, stayed in constant contact with me and was very friendly and knowledgeable.
8/20/2025
Our goal is to provide an excellent service event, and it's rewarding to know we were able to really help you out. Don't hesitate to reach out if anything else comes up.
ROCKVILLE, MD
Jeffrey D|2025 GMC Acadia
Confirmed Sales Customer
8/13/2025
We had a positive experience from start to finish
LARENZ BUTLER
8/14/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell. If you have any further questions, please give us a call. We're always happy to help!
FREDERICK, MD
Croom W|2025 GMC Yukon
Confirmed Service Customer
8/13/2025
The whole team of service advisors were great. I didn't have an appointment but needed service and they were able to fit me in.
8/14/2025
We're so happy we were able to help you out! Thanks again for taking the time to share this positive feedback with us.
NASHVILLE, TN
Monika P|2024 Chevrolet Trax
Confirmed Service Customer
8/14/2025
Lucas was extremely helpful
8/14/2025
We're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to assist!
GERMANTOWN, MD
Dan W|2025 Chevrolet Corvette Z06
Confirmed Service Customer
8/14/2025
I was very satisfied with my first oil change on my 2025 ZO6 Dina service manager was so helpful. She got me right through it very professional you guys should be glad you have her.
8/14/2025
Thanks so much for sharing this shoutout! Dina and the Criswell team are always happy to help, and we look forward to continuing this working relationship.
HANOVER, MD
Melanie E|2021 Chevrolet Corvette
Confirmed Service Customer
8/15/2025
Great service
8/17/2025
Thanks for sharing this positive feedback with us! We look forward to working with you again.
PIKESVILLE, MD
John W|2016 GMC 1500 Sierra
Confirmed Service Customer
8/16/2025
We had a schedule issue with my child needing to get back to college. I did not have an appointment however an exception was made and two days later our truck was repaired. The service department preformed flawlessly and the mechanic Dane did an excellent job troubleshooting and repairing our truck.
8/17/2025
We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by.
CLARKSBURG, MD
Trevel W|2024 Chevrolet Corvette
Confirmed Service Customer
8/18/2025
Had another wonderful experience with Dina at Criswell. She is very knowledgeable, attentive and customer oriented. High Praise to her always. Criswell has top notch people. I will continue to bring my Corvette to this service department.
8/20/2025
We always strive to provide top quality service to every customer and are pleased to know that you enjoyed your experience here at Criswell! We look forward to seeing you again when your Corvette is due for its next maintenance visit.
BOWIE, MD
Terry M|2024 Chevrolet Corvette
Confirmed Service Customer
8/20/2025
Dina was great. She explained everything that was going to be done and answered any questions I had.
8/22/2025
We're glad you found our staff to be so supportive during your experience here at Criswell. If you have any further questions, please give us a call. We're always happy to help!
BOWIE, MD
Sunny U|2023 GMC Terrain
Confirmed Service Customer
8/20/2025
Awesome
8/21/2025
Thanks for sharing this positive feedback! We hope to see you soon!
GAITHERBURG, MD
Paul M|2023 Chevrolet Camaro
Confirmed Service Customer
8/20/2025
very professional, efficient and friendly
8/21/2025
It's our goal to offer an all-around outstanding service event, and we're happy to see you were satisfied with the service you received. We look forward to the next opportunity to work with you!
ANNANDALE, VA
Jennifer B|2020 Buick Encore GX
Confirmed Service Customer
8/20/2025
Thank you
8/21/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell. If you ever need anything else from us, please feel free to give us a call or stop by.
GERMANTOWN, MD
Klasha H|2024 GMC HUMMER EV SUV
Confirmed Service Customer
8/20/2025
Just service
8/21/2025
Thanks for choosing to work with the Criswell team to keep your vehicle well maintained and in top performing condition. We value your business and look forward to your next visit with us.
POTOMAC, MD
Brooke W|2020 Buick Enclave
Confirmed Service Customer
8/20/2025
Eldad was great! Communicated with me and my car was completed in a very timely manner.
8/21/2025
It's wonderful to know everything was completed quickly and to your satisfaction! Thanks again for sharing this positive feedback.
NORTH POTOMAC, MD
Steven S|2025 Chevrolet Tahoe
Confirmed Sales Customer
8/21/2025
Always a pleasure working with Russell Carter and the team.
RUSSELL CARTER
8/22/2025
It's our pleasure to help with all of your automotive needs! Thanks again for choosing to work with Russell and Criswell!
SANDY SPRING, MD
Preston C|2025 Chevrolet Corvette Z06
Confirmed Sales Customer
8/21/2025
I was greeted warmly and enthusiasticly by Scott LeStrange, my salesman, and his manager Bobby Linthicum. I knew that I wanted to buy a 2025 Corvette Z06, but needed to be properly informed about the levels of equipment from 1LZ to 3LZ, and the additional differences between the coupe and convertible variants. Fortunately, Criswell keeps as full a stock of Corvettes as possible for the prospective buyer, and I was able to pick out a beautiful Hysteria Purple 3LZ Coupe with full aero kit, and carbon ceramic brakes. Financing was straightforward with the excellent help of Wyman and the 21st Century electronic document presentation and signing using an electronic desk. I received a full briefing on the car and its features from Scott LeStrange, and drove away in my gorgeous new car with 2 miles on the clock, after a completely painless sales and delivery experience. I was introduced in absentia to Corvette service manager, Dina Bartolomeo, with whom I look forward to working with over the years of owning this beautiful automobile. Overall, I could not have asked for a more enjoyable and efficient buying experience than I received from Scott, Bobby, and Dina at Criswell Chevrolet.
SCOTT LESTRANGE
8/23/2025
Congratulations on this exciting purchase! We're thrilled to know you found our team to be so helpful throughout your purchasing process. We appreciate the opportunity to work with you and hope you'll keep us in mind when your vehicle is ready for its first routine service visit.
POTOMAC, MD
Madeline L|2024 Chevrolet Trailblazer
Confirmed Service Customer
8/20/2025
Bryan was great, helpful and efficient
8/21/2025
We're happy you found our staff to be so supportive during your experience here at Criswell. If you have any further questions, please give us a call. We're always happy to help!
DAMASCUS, MD
Michael P|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
8/20/2025
Great service! I would recommend to all!!
8/21/2025
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let us know about your positive experience.
FREDERICK, MD
George M|2024 Chevrolet Tahoe
Confirmed Service Customer
8/20/2025
My service advisor Dina always takes care of my immediate issues as well as keeping my car running well
8/22/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
BETHESDA, MD
James R|2024 Chevrolet Corvette
Confirmed Service Customer
8/21/2025
Excellent service. Courteous, professional.
8/22/2025
We're happy to see you were satisfied with your recent at experience at Criswell! We look forward to the next opportunity to work with you.
MANASSAS, VA
Joseph D|2020 Buick Regal
Confirmed Service Customer
8/21/2025
Very Good
8/22/2025
Thanks for sharing this 5-star rating! We hope to see you soon!
GERMANTOWN, MD
Dale L|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
8/21/2025
Very easy and convenient transaction
RALPH HILDEBRAND
8/22/2025
It's our goal to provide a simple and seamless vehicle buying event, and it's rewarding to know you were pleased with the results. Don't hesitate to reach out if we can be of further assistance.
WESTMINSTER, MD
Kevin B|2019 Chevrolet Corvette
Confirmed Service Customer
8/23/2025
Great
8/25/2025
Thank you for sharing this high star rating! We hope to be of service to you in the future.
GERMANTOWN, MD
Mysore N|2025 Chevrolet Trax
Confirmed Sales Customer
8/23/2025
Russell was fantastic and patient
RUSSELL CARTER
8/25/2025
Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!
SYKESVILLE, MD
Susan S|2020 Buick Encore GX
Confirmed Service Customer
8/23/2025
Both my Encore GX and LeSabre were due for their five month check-in. As always Team Charles and Waddy took care of managing what needed to be checked for the upcoming fall / winter seasons. Each car was inspected via the GMC checklinst and all needs were taken care of. All work was completed and any and all questions / concerns I had were addressed to my satisfaction. And yes, I wll be back for the next checkups.
8/27/2025
We're happy to see our friendly and professional team addressed these issues quickly and to your satisfaction. Thanks again for choosing Criswell. We look forward to seeing you soon!
GERMANTOWN, MD
Betty W|2023 GMC Acadia
Confirmed Service Customer
8/24/2025
Charles take care of my vehicle letting me know from start to finish how things was going i really appreciated him and the service department for getting me out and washing my vehicle on time.
8/27/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell. If you ever need anything else from us, please feel free to give us a call or stop by.
BOWIE, MD
James M|2017 Chevrolet SS
Confirmed Service Customer
8/24/2025
The ease of doing business at Criswell Chevrolet is always greatly appreciated.
8/25/2025
It's our goal to offer a simple and seamless service event, and it's rewarding to know you were pleased with your experience. We look forward to seeing you soon!
GAITHERSBURG, MD
Lawrence P|2025 GMC Sierra 2500 HD
Confirmed Service Customer
8/25/2025
I worked directly with Lucas and he was extremely professional and knowledgeable with the issues needed to resolve our concerns. He set plans in motion and ensured he followed up to keep me completely informed. He advised that parts were in and ensured he was available at our appointment time so he could answer any questions we had. He makes me happy we purchased our truck with your company vs any other companies. I just wish there were more people like him because we do not see that often in today's world. Thank you so much
8/28/2025
We always strive to provide top quality service to every customer and are pleased to hear that you enjoyed your experience at Criswell! Thanks again for sharing this great review with us!
SILVER SPRING, MD
Thomas E|2022 GMC 1500 Sierra
Confirmed Service Customer
8/25/2025
I brought my truck in for a recall. Dina kept me informed. It was very pleasant experience having my truck worked on
8/27/2025
We want all our customers to have a comfortable and stress-free experience with us! If you have any further questions, please give us a call. We're always happy to help!
MOUNT AIRY, MD
Sloane W|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
8/25/2025
My Criswell reperesentative Lucas Krause always does an excellent job.
8/26/2025
It's rewarding to know you can depend on our staff to deliver a standout service event each time you bring your vehicle in for maintenance. We value your business and welcome you to reach out if we can help in any other way.
SANDUSKY, OH
Robert W|2018 GMC 2500HD Sierra
Confirmed Service Customer
8/27/2025
Great service
8/27/2025
We're happy to see you were pleased with the excellent service our friendly and professional team provided here at Criswell. We look forward to the next opportunity to work with you!
SILVER SPRING, MD
Jennifer R|2024 GMC Yukon XL 1500
Confirmed Service Customer
8/29/2025
Excellent customer service and attention to detail.
9/2/2025
Awesome! Thanks for sharing this positive feedback!
BOYDS, MD
James H|2016 Chevrolet Corvette
Confirmed Service Customer
8/29/2025
Wait time was reasonable. Setting was comfortable while waiting. Staff very friendly.
9/2/2025
Thanks for letting us know you enjoyed a great experience at Criswell! We're happy to provide the routine service your vehicle needs to stay in top performing condition and look forward to seeing you soon.
BOWIE, MD
Alton C|2016 Chevrolet Camaro
Confirmed Service Customer
8/23/2025
Most of the experience was great, staff was friendly and accommodating and service was quick, but I reached out with concerns over my battery replacement days ago and have gotten no response. My Camaro's trunk interior was left with pretty obvious superficial damage (gouges, bulges and panel gaps) and there has been no follow-up to the email or text I sent.
8/28/2025
It's our goal to provide a positive service event, and it's disappointing to see this was not the case for you. We apologize for any inconvenience and hope you'll give us another chance to work with you in the future to provide a better experience.
DERWOOD, MD
Agnes H|2004 Chevrolet Impala
Confirmed Service Customer
8/24/2025
Thank you for very good repair service.
8/25/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our customers. Please come see us for any future needs.
GAITHERSBURG, MD
Larry H|2019 Chevrolet Tahoe
Confirmed Service Customer
8/25/2025
Work was good and done in a timely manner
8/26/2025
It's great to know everything was completed quickly and to your satisfaction! We look forward to working with you again.
BURTONSVILLE, MD
Leo A|2021 GMC 1500 Sierra
Confirmed Service Customer
8/26/2025
Great experience at the dealership. The repair was completed and the truck delivered at my home. It exceeded my expectations!
8/27/2025
Awesome! Thank you for taking the time to share this wonderful review of your recent service experience at Criswell. Don't hesitate to reach out if we can be of additional assistance.
GAITHERSBURG, MD
Jed W|2023 Chevrolet Colorado
Confirmed Service Customer
8/26/2025
Fast, easy, no drama
8/27/2025
Thanks for letting us know everything was completed quickly and to your satisfaction! We value your business and look forward to working with you again.
N POTOMAC, MD
Rosalinda C|2017 GMC Terrain
Confirmed Service Customer
8/26/2025
So good and the person name Lukas is very kind he explain everything
8/27/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
ROCKVILLE, MD
Serenity K|2025 Chevrolet Corvette
Confirmed Sales Customer
8/27/2025
Anthony was great !
ANTHONY VATTUONE
8/28/2025
Thank you for sharing this 5-star rating! We value your business and hope to be of service to you in the future.
MANASSAS, VA
Gasparr G|2021 Chevrolet Trailblazer
Confirmed Service Customer
8/28/2025
Other than my car being at the dealership for 5 weeks due to lack of parts, Lukas was a great help to me.
8/28/2025
We are happy to see you were pleased with the service our staff provided during this stressful time. We appreciate your patience and welcome you to reach out if anything else comes up.
SILVER SPRING, MD
Craig B|2025 Chevrolet Trax
Confirmed Sales Customer
8/30/2025
The staff was knowledgable and very helpful.
SKYLER FARR
9/2/2025
We're happy you found our staff to be so supportive during your experience here at Criswell. Don't hesitate to reach out with any additional questions about the service your vehicle needs to stay well maintained.
DERWOOD, MD
Leon M|2014 Chevrolet Corvette
Confirmed Service Customer
8/29/2025
As always , Dina took care of my C7 maintenance needs. She's courteous and helpful. Appointment and service was made timely .
9/2/2025
It's wonderful to know you can count on Dina and the Criswell team to provide an outstanding service event each time you bring your vehicle in for maintenance. We look forward to seeing you soon!
OLNEY, MD
Randy D|2025 GMC Sierra 1500
Confirmed Sales Customer
8/29/2025
Great experience! I would recommend Criswell GMC and Anthony to anyone looking for GMC truck! It was worth the trip from the Richmond area to Criswell GMC.
ANTHONY VATTUONE
9/2/2025
It's exciting to see that you enjoyed a standout truck buying event while working with Anthony! We appreciate this positive feedback and welcome you to reach out if we can be of service to you in the future.
SANDY HOOK, VA
Kenneth H|2022 Chevrolet Corvette
Confirmed Service Customer
8/29/2025
Excellent
9/2/2025
We're happy to see you were pleased with your recent experience at Criswell. We value your business and hope to be of service to you in the future.
STAFFORD, VA
Elizabeth R|2020 Buick Encore GX
Confirmed Service Customer
9/1/2025
Prompt, knowledgeable service
9/2/2025
It's great to see everything was addressed quickly and to your satisfaction! Don't hesitate to reach out if we can help in any other way.
CHEVY CHASE, MD
Kennie M|2015 Chevrolet Corvette
Confirmed Service Customer
9/8/2025
My vehicle was repaired quickly and professionally. I will return for future service visits.
9/9/2025
It's wonderful to know we earned this high star rating and your repeat business. We look forward to seeing you soon!
FORT WASHINGTON, MD
Stephen F|2023 Chevrolet Suburban 1500
Confirmed Service Customer
9/8/2025
Bryan took my service schedule as Charles had a late arrival. Bryan picked up for Charles as the info was all in the computer and scheduling the 45K service as no problem for Bryan. He followed up with me personally while I was in the waiting room and later in the early afternoon when the vehicle was about to be finished. Great job by Bryan taking over for Charles (and Charles followed up with me when he returned as well)!
9/9/2025
We're happy you found our staff to be so supportive during your experience here at Criswell. We value the opportunity to work with you and hope to be of service to you in the future.
GERMANTOWN, MD
Balvir S|2024 Chevrolet Corvette
Confirmed Service Customer
9/8/2025
great service
9/9/2025
It's wonderful to know you were satisfied with the high quality service you received while working with our knowledgeable staff. We value your business and look forward to your next visit with us!
CLARKSVILLE, MD
Ken A|2023 Chevrolet Trailblazer
Confirmed Service Customer
9/8/2025
The Service Team did a great job. Charles Patterson is the best.
9/9/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
POOLESVILLE, MD
Neil G|2020 Chevrolet Corvette
Confirmed Service Customer
8/31/2025
Dina is the best!
9/2/2025
Thanks so much for sharing these kind comments and high star rating! We look forward to seeing you soon!
SAINT LEONARD, MD
Matthew M|2014 Chevrolet Malibu
Confirmed Service Customer
8/31/2025
Perfect experience fixed my engine light fast
9/2/2025
It's rewarding to know everything was completed quickly and to your satisfaction! We value your business and welcome you to reach out if anything else comes up.
ADAMSTOWN, MD
Paul H|2023 Chevrolet Equinox
Confirmed Service Customer
8/31/2025
Excellent service advice and recommendations by Josh. Met my expectations and I was very pleased with the experience.
9/2/2025
We're pleased to know we have been able to exceed your expectations and really help you out! If you have any further questions, please give us a call. We're always happy to help!
MONGOMERY VILLAGE, MD
Timothy I|2023 Chevrolet Corvette
Confirmed Service Customer
9/1/2025
Full perfessional service. Very helpful in all areas of support and information.
9/2/2025
Customer satisfaction is important to us, and it's rewarding to know you were pleased with your recent Criswell experience. Don't hesitate to reach out if we can help in any other way.
HAGERSTOWN, MD
James D|2023 Chevrolet Trailblazer
Confirmed Service Customer
9/1/2025
Always gets me in when ever I need service.
9/2/2025
It's our goal to offer a great service event, and we appreciate knowing you can count on us every time you bring your vehicle in for maintenance. Thanks again for your continued patronage and positive feedback!
GAITHERSBURG, MD
Brian B|2019 Chevrolet Tahoe
Confirmed Service Customer
9/8/2025
The service/sales representatives were friendly. The dealership's service costs are expensive.
9/9/2025
We appreciate this feedback and hope you'll keep us in mind for any future automotive needs.
DAMASCUS, MD
Lee J|2025 Chevrolet Trax
Confirmed Service Customer
9/8/2025
That was for the 'Check Engine' light was on. It was determined a part had to be ordered. I ended up trading in the new car for another leased vehicle. Service and New Car Sales were most accommodating. I was outfitted with another lease in a very smooth transaction. I am very satisfied with the manner in which Criswell managed my situation and concerns.
9/9/2025
We're happy to see we were able to really help you out! Thanks for sharing this positive rating with us!
SILVER SPRING, MD
Keith D|2025 Chevrolet Trax
Confirmed Sales Customer
9/9/2025
Great professional people had a great experience
TAMIKO INMAN
9/11/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
ROCKVILLE, MD
Gregory F|2023 GMC Sierra 1500
Confirmed Service Customer
9/10/2025
Exceeded expectations.
9/11/2025
It's wonderful to know you enjoyed a remarkable experience at Criswell, and we look forward to working with you again!
KENSINGTON, MD
Sharon B|2017 Buick Envision
Confirmed Service Customer
9/11/2025
Noel checked my car in for new tires in a timely manner. I waited and the service was completed sooner than expected.
9/12/2025
It's great to know everything was completed quickly and to your satisfaction! Don't hesitate to reach out if we can be of further assistance.
DERWOOD, MD
Jennifer V|2019 GMC Acadia
Confirmed Service Customer
9/13/2025
Usually Dina takes care of us but she was on vacation so Josh took care of me and he was fabulous!
9/14/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
GAITHERSBURG, MD
Darlene S|2014 Chevrolet Volt
Confirmed Service Customer
9/13/2025
Easy scheduling, polite and honest tech and service representatives. Work completed on time.
9/14/2025
It's wonderful to know you enjoyed a simple and seamless service event here at Criswell! We look forward to seeing you again when your car is due for its next routine maintenance visit.
WASHINGTON, DC
Francis M|2025 Chevrolet Silverado 1500
Confirmed Service Customer
9/14/2025
Very good experience, quick and efficient.
9/15/2025
It's great to see everything was completed quickly and to your satisfaction! Don't hesitate to reach out if we can be of additional assistance.
WASHINGTON, DC
Steven F|2018 Chevrolet Camaro
Confirmed Service Customer
9/15/2025
Criswell Chevrolet delivers top-notch service, on all levels from start to finish!
9/21/2025
It's rewarding to know you can depend on our team to provide an exceptional service event! We appreciate the positive feedback and look forward to working with you in the future.
ROCKVILLE, MD
Robert G|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
9/16/2025
very good service
9/18/2025
It's great to know you were provided with great service during your time here at Criswell! Don't hesitate to reach out if we can be of additional assistance.
FAIRFAX, VA
James K|2022 Chevrolet Corvette
Confirmed Service Customer
9/16/2025
Very professional
9/17/2025
We're happy to see you were pleased with the high quality service you received while working with our courteous and capable staff. We value your business and look forward to working with you again!
DERWOOD, MD
Henry J|2017 GMC Yukon
Confirmed Service Customer
9/16/2025
I did not have a good experience and doubt I will ever go back to Criswell after having bought my car there and going to the service department for regular maintenance for over 2 years: - I went for an oil change and ended up replacing tires. While repeatedly being told it would not take long I ended up waiting at the dealership for 7 hours. - After the routine oil change, new filter, and diagnostics test, I was presented with an estimate of $5k for several fixes that were required for "my own safety". None of the issues were raised on my previous service 6 months ago. I could not leave my car there, so was told it would be sent to me over email to review. I never received the estimate and was only sent a diagnostics test results that were blank (that supposedly uncovered all of the new issues with my car). I have called several times and have still not been sent any docuementation which I had paid for. - I did agree to replace the wheel and was told it should only taker an hour. It took 4 hours and came back several hundred dollars over the quote I was given which is significant as the quote was $1,300, came out to close to $1,900. I have had my tires replaced before and never had it take that long. - When I went to pay for the work, I was told on the spot there was a 3% Credit card service fee on the amount of the work which translated to $55 which is outrageous. I didn't have a check with me, so was forced to pay it. I have never come across that before with any other business where it wasn't stated in advance. Across the board I felt I was mislead and pushed into paying for fixes without providing any evidence that those fixes were actually needed (especially since I had the same diagnostics report done 6 months ago and none of them were mentioned) and, for the work that was done, every effort was made to drive up the cost as much as possible above what was represented to me.
BETHESDA, MD
Eric S|2025 Chevrolet Corvette
Confirmed Sales Customer
9/11/2025
Awesome service and response time
JOHN RYALL
9/12/2025
We're happy to see we exceeded your expectations! Thanks again for choosing to work with the Criswell team for your automotive needs. We welcome you to reach out if we can be of service to you in the future.
BASKING RIDGE, NJ
Jerry H|2024 Chevrolet Silverado 1500
Confirmed Service Customer
9/13/2025
LIKE THE GUY I GOT TO TAKE CARE OF MY TRUCK BUT HAVING A APP WAS NOT MUCH GOOD TOOK ABOUT 2 HOUR AND MY TRUCK WAS PARKING OUT BACK FOR A HOUR BEFORE WORKING ON IT
9/14/2025
Thank you for sharing this feedback. We apologize for the extended wait time and hope your next visit with us meets your expectations.
IJAMSVILLE, MD
Nancy F|2021 Buick Encore
Confirmed Service Customer
9/14/2025
Drew was thorough and very helpful. Will request him next time.
9/15/2025
We're happy you found our staff to be so supportive during your experience here at Criswell. We look forward to your next visit!
WASHINGTON, DC
Steven G|2025 Chevrolet Suburban
Confirmed Sales Customer
9/16/2025
Joey made it so incredibly easy for me to test drive, ask questions with prompt responses, help work the numbers and be very upfront about the purchase.
JOHN RYALL
9/22/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell. Don't hesitate to reach out if we can be of service to you in the future.
ANNAPOLIS, MD
James J|2025 Chevrolet Corvette Z06
Confirmed Service Customer
9/16/2025
Exceptional and quick service.
9/18/2025
We're happy to see everything was completed quickly and to your satisfaction! Thanks again for choosing Criswell for your automotive needs.
LITITZ, PA
Darryl W|2025 Chevrolet Corvette
Confirmed Sales Customer
9/17/2025
Anthony was a great salesman
ANTHONY VATTUONE
9/21/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
STERLING, VA
Craig H|2025 Chevrolet Trax
Confirmed Sales Customer
9/17/2025
Could have not have been treated better !!! From top to bottom a great experience !!!
JOHN RYALL
9/21/2025
We always strive to provide top quality service to every customer and are pleased to hear that you enjoyed your experience at Criswell!
GERMANTOWN, MD
Buggy R|2024 Chevrolet Malibu
Confirmed Service Customer
9/19/2025
Great customer service ,nice and easy to talk to all around good service.
9/21/2025
Thanks for sharing this positive feedback with us! We're happy to see you enjoyed your experience here at Criswell!
ROCKVILLE, MD
Danny K|2026 Chevrolet Corvette
Confirmed Sales Customer
9/19/2025
Excellent experience. Joey was great!
JOHN RYALL
9/21/2025
Awesome! We strive to provide an outstanding purchasing process, and it's great to know you were pleased with your recent experience with Joey and Criswell.
NORTH POTOMAC, MD
Joseph E|2022 Chevrolet Corvette
Confirmed Service Customer
9/17/2025
Very compete
9/18/2025
Thanks for sharing this 5-star review! We look forward to the next opportunity to work with you.
HAGERSTOWN, MD
Matthew B|2023 Chevrolet Equinox
Confirmed Service Customer
9/18/2025
Did routine service and advisor suggested what was most important and did not try to upsell me for extra services, which I appreciate.
9/22/2025
Thanks for trusting the Criswell team to provide the routine service your vehicle needs to stay well maintained and in great running condition. We look forward to the next opportunity to work with you!
GAITHERSBURG, MD
Margaret O|2020 Chevrolet Bolt EV
Confirmed Service Customer
9/18/2025
Cleaning lady didn’t need to be vacuum while we were waiting. The guest room had a smell Reps Were professional
9/22/2025
Thank you for sharing this feedback. We are happy to see you were pleased with the service you received and appreciate your additional comments. We hope to see you again when your vehicle is due for its next routine service visit.
GAITHERSBURG, MD
Stephen S|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
9/18/2025
Drew did a great job explaining everything & giving me text updates.
9/21/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell. Thanks again for taking the time to leave us this information about your recent visit.
DAMASCUS, MD
Joann M|2014 Chevrolet Cruze
Confirmed Service Customer
9/18/2025
Oil change taken care of in record time!
9/21/2025
Our team strives to provide an outstanding service event, and we appreciate knowing everything was completed quickly and to your satisfaction! We look forward to seeing you again when your vehicle is due for its next routine maintenance visit.
GERMANTOWN, MD
Carrie R|2026 Chevrolet Trax
Confirmed Sales Customer
9/19/2025
Russel was excellent. I don’t tolerate games or high pressure sales tactics and he respected that. I came in knowing exactly what car I wanted to look at, and had previously communicated with Russel about it before coming to the dealership. He had all the details ready, the pricing, comparable cars etc. by far the only good car purchase experience I have ever had.
RUSSELL CARTER
9/23/2025
Our staff is committed to providing each of our customers with the best automotive experience! Thank you for choosing Criswell, and we hope to see you again.
MONTGOMERY VILLAGE, MD
Robert L|2025 Chevrolet Corvette E-Ray
Confirmed Sales Customer
9/19/2025
Great overall experience. Mike Furman is a complete professional and answered all of our questions and made the delivery process seamless.
MICHAEL FURMAN
9/21/2025
Congratulations on this exciting purchase! We're happy to see you enjoyed a simple and seamless purchasing process while working with Mike and Criswell. Don't hesitate to reach out with any additional questions about the great features of your new vehicle.
WESTLAKE, OH
Nathan F|2022 Buick Envision
Confirmed Service Customer
9/19/2025
Eldad did an incredible job of getting me the services I needed for my vehicle at a reasonable price, and my Envision was in and out in way less time than I expected.
9/22/2025
We're happy to see we exceeded your expectations! Thanks again for choosing Criswell. We look forward to the next opportunity to work with you.
GAITHERSBURG, MD
Mohammed J|2024 Chevrolet Suburban 1500
Confirmed Service Customer
9/19/2025
Joshua was awesome , went above and beyond to help.
9/21/2025
We're glad you found our staff to be so supportive during your experience here at Criswell. If you have any further questions, please give us a call. We're always happy to help!
GERMANTOWN, MD
James M|2023 Chevrolet Corvette
Confirmed Service Customer
9/19/2025
We travel 120 miles from Delaware to Criswell for service on our Corvette. Dina is ALWAYS spectacular and always puts our needs first. We tried another dealership near us, for what should have been a routine repair, it was a disaster. We are committed to Criswell service, and Dina as our Service Manager. It is well worth the time and the trip.
9/23/2025
Thank you so much for taking the time to share this shout out to Dina and Criswell! We are thrilled to know the personalized and high quality service you receive at our dealership is well worth the drive. We look forward to seeing you again when your car is due for its next routine maintenance visit!
MIDDLETOWN, DE
Steven M|2025 Chevrolet Tahoe
Confirmed Sales Customer
9/21/2025
Quick and direct. No additional frills or anything unnecessary to getting in and out quickly.
AUNDRE DAVIDSON
9/23/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
CLARKSBURG, MD
Robert K|2025 Chevrolet Corvette E-Ray
Confirmed Sales Customer
9/22/2025
Mike Furman at Criswell Chevy was AMAZING! Complete professional, product knowledge is 2nd to none, and he made the entire buying process 'smooth' and 'painless'. Highly recommend using Mike Furman if you are interested in purchasing a new Corvette.
MICHAEL FURMAN
9/23/2025
Mike is well known for providing a stellar Corvette buying event! Thanks again for choosing Criswell for this exciting purchase, and please don't hesitate to reach out if we can be of additional assistance.
LORTON, VA
Milton R|2016 Chevrolet Corvette
Confirmed Service Customer
9/23/2025
Great customer service
9/24/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
WALDORF, MD
Marshall Z|2022 GMC 3500HD Sierra
Confirmed Service Customer
9/23/2025
Lucas took care of all my needs and concerns. Great service experience!
9/27/2025
Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by.
POTOMAC, MD
Abbott B|2024 Chevrolet Corvette
Confirmed Service Customer
9/23/2025
As always, Dina and her crew are excellent.
9/27/2025
Customer satisfaction is important to us, and it's wonderful to know Dina and the Criswell team met your expectations once again. We look forward to seeing you again when your vehicle is due for its next routine maintenance visit!
CABIN JOHN, MD
Oliver C|2025 Chevrolet Colorado
Confirmed Service Customer
9/23/2025
Took truck in for service and to get some custom wiring for off road lights. Did superb job. Had me brought back into service area, met mechanic actually doing job. Wanted to make sure everything was to my specifications. Did a super job. All dealership services could take a lesson from them!! A+
9/28/2025
It's rewarding to know we exceeded your expectations! Thanks for choosing Criswell and taking the time to share this positive feedback with us. We look forward to working with you again!
GERMANTOWN, MD
David T|2021 Chevrolet Corvette
Confirmed Service Customer
9/21/2025
Always a great experience, Dina is the best
9/21/2025
Thank you for sharing these kind comments and high star rating! We look forward to seeing you soon!
UPPER MARLBORO, MD
Mark D|2022 Buick Encore GX
Confirmed Service Customer
9/23/2025
Service was great and Brian was able to get me in and out in a few hours. I do think the 3 percent add on is a bit much for credit card use. Repair Costs are outrageous as it is and adding three percent only adds insult to injury. Criswell should find a way to absorb the cost.
9/28/2025
Thank you for taking the time to share the details of your recent service event with us. We value your business and appreciate your comments.
ROCKVILLE, MD
Kent M|2023 Chevrolet Corvette Z06
Confirmed Service Customer
9/24/2025
Always wonderful working with Dina
9/27/2025
It's our goal to provide a stellar service event, and it's great to know you can count on Dina to make your Criswell experience simple and seamless. We value your business and truly appreciate these kind comments. We look forward to seeing you soon!
GAITHERSBURG, MD
Amal W|2026 Chevrolet Traverse
Confirmed Sales Customer
9/24/2025
The team here is great and the finance manager is by far the best i have ever worked with.
JOHN RYALL
9/28/2025
We always strive to provide top quality service to every customer and are pleased to hear that you enjoyed your experience here at Criswell!
ROCKVILLE, MD
Robert B|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
9/24/2025
As usual, everything was taken care of, in timely fashion. By Day ba,& Dane
9/27/2025
We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up.
SILVER SPRING, MD
Scott B|2019 Chevrolet Corvette
Confirmed Service Customer
9/24/2025
Dina was great. Price-matched the tires for my Corvette, got an alignment, and was out of there in less than three hours.
9/28/2025
Awesome! We're happy to see we were able to take care of these maintenance items in a timely manner and get you on your way. We look forward to seeing you again when your vehicle is due for its next routine service visit.
GAITHERSBURG, MD
Jonathan A|2025 Chevrolet Corvette
Confirmed Service Customer
9/24/2025
Once we connected, Dina took care of everything. Superb experience with Criswell. Mike Furman was also helpful at the Corvettes at Carlisle event. He told me that I should have my car looked at after I described the rough downshifts.
9/28/2025
Our team is always happy to help with any of your automotive needs, and we're happy to see you were pleased with the results of your recent Criswell visit. Don't hesitate to give us a call or stop by if anything else comes up.
SILVER SPRING, MD
Udina F|2014 Chevrolet Malibu
Confirmed Service Customer
9/25/2025
I had a very good experience and my service consultant, Joshua Fink was very attentive and cordial.
9/27/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Criswell. We hope to see you again soon!
GERMANTOWN, MD
Yesenia G|2023 Chevrolet Colorado
Confirmed Service Customer
9/23/2025
Always with a professional service and attitude to help us in any service.
9/27/2025
Thanks for sharing this positive feedback! We look forward to seeing you soon!
GERMANTOWN, MD
Betsy D|2018 GMC Yukon
Confirmed Service Customer
9/25/2025
Great service all around
9/27/2025
Awesome! Thanks for taking the time to share this positive feedback with us!
SILVER SPRING, MD
Azmeraw T|2024 Chevrolet Suburban
Confirmed Service Customer
9/25/2025
I was there for oil change. My service advisor Advise me. my alignment. is off. I agreed to do the alignment once I get my car back, I checked they did not do the tile rotation, which is I pay for it.i spoke to my service advisor. He apologizes even it is not his fault, but I have to leave. I was in a rush, to go back to work. I am very . The technician he need to be held accountable for his action my service advisor he always professional and knowledgeable. I really like that guy, but the technician God knows he did my oil change and alignment properly.
10/2/2025
We are sorry to see your recent service experience was anything less than outstanding. We apologize for any oversight and welcome you to reach out to our manager if you would like to discuss the details of this visit. It is our hope that you will give us another opportunity to work with you to provide a better experience.
WASHINGTON, DC
Alex F|2023 GMC Sierra 1500
Confirmed Service Customer
9/25/2025
Pretty quick and simple process. Good communication the whole way
9/27/2025
It is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!
SILVER SPRING, MD
Paul A|2022 GMC Yukon XL
Confirmed Service Customer
9/26/2025
Always happy with my service here. My service writer was awesome, great comunication. The service was fast and thorough.
9/27/2025
It's wonderful to know you can rely on our top notch team to provide a standout service event each time you bring your vehicle in for maintenance. We value your business and look forward to working with you again!
KENSINGTON, MD
Lawrence S|2022 Chevrolet Equinox
Confirmed Service Customer
9/26/2025
Joey always gave me the best experience I love this dealership
9/27/2025
We always strive to provide top quality service to every customer and are pleased to hear that you enjoyed your experience at Criswell!
GAITHERSBURG, MD
Bobby M|2025 Chevrolet Colorado
Confirmed Service Customer
9/29/2025
I did not have my vehicle serviced on 9/26/25
10/1/2025
Thank you for bringing this to our attention. We apologize for any confusion and hope you'll keep us in mind for any future automotive needs.
ROCKVILLE, MD
James K|2021 Chevrolet Corvette
Confirmed Service Customer
9/29/2025
Scheduled easy. In and out timely.
10/1/2025
It's great to see everything was completed quickly and to your satisfaction! Thanks again for choosing Criswell to provide the service your vehicle needs to stay well maintained.
SPRINGFIELD, VA
Michaelene V|2020 Chevrolet Trax
Confirmed Service Customer
9/29/2025
Brought my car in for service when a check engine light came on. Lucas was my service tech and he was great! Very friendly and knowledgeable- really took the time to explain everything to me, including how parts of the car work with each other and what could happen if not taken care of. I appreciate his willingness to help and teach and his honesty when dealing with me.
10/2/2025
We always strive to provide top quality service to every customer and are pleased to hear that you enjoyed your experience here at Criswell! Please give us a call or stop by if you have any other questions about the service your vehicle needs to stay well maintained.
MOUNT AIRY, MD
Victor P|2020 Chevrolet Equinox
Confirmed Service Customer
9/29/2025
I have never had any problems at the dealership. The service today was excellent as always. My advisor Bryan Decarlo was a true professional. Thanks for the conversation my man ! And I'll be back to purchase another vehicle. Thise Colorados caught my eye ! Thanks again guys !
10/1/2025
Whether it's sales or service, it's rewarding to know you can count on our team to provide a high quality experience. We value your business and look forward to your next visit with us!
GERMANTOWN, MD
Terri M|2020 Chevrolet Equinox
Confirmed Service Customer
9/29/2025
Bryan Decarlo lacked good cust9mer service. I asked him to give me an estimate of how long my wait would be because I had a ride home. Needless to say he never returned to me. I watched everyone in the wair room come and go, and 4 hours later, I was still there. Its only once I addressed him that he sent a text message saying he was still working on my car. In that message, he stated he was just following up again, which was not true because that message came within 5 minutes of me letring him know I was not happy with his customer service. Verbally, he stated that it must have just slipped his mind to get back to me. Of course, within 15 minutes of me stating my dissatisfaction my car was ready. He also continued to try to push services I had already declined before handing over my keys. I asked to speak with his manager, which I did. That proved to be pointless as welk because he kept trying to move away from my conplaint and discuss the services I received. When I said that is not what I'm talking about and trying to address, he said ok and he we will take my comments into consideration for future training. I have bought my last 4 vehicles from this dealership and salesman Russell Carter, who has the absolute best customer service. I have never had an issue or felt displeased with customer service when having my vehicles serviced with you all, until now.
10/4/2025
Thank you for sharing this feedback. We are sorry to see your recent experience did not meet the high standards you've come to expect from our staff. We apologize for any inconvenience and truly hope you will consider giving us another chance to work with you in the future.
ROCKVILLE, MD
Frank I|2026 Chevrolet Corvette Z06
Confirmed Sales Customer
10/1/2025
Ordered a new Corvette through Mike Furman. The process was seamless and easy.
MICHAEL FURMAN
10/1/2025
It's rewarding to see you enjoyed a noteworthy Corvette buying experience while working with Mike and Criswell. We value your business and hope you enjoy your new vehicle.
NEW SMYRNA, FL
Eric S|2023 Chevrolet Silverado 1500
Confirmed Service Customer
9/25/2025
Communication was awesome. Addressed all my issues. Very satisfied.
9/27/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
HAGERSTOWN, MD
Myra T|2022 Chevrolet Bolt EV
Confirmed Service Customer
9/26/2025
Josh was very nice and pleasant to work with. He took the extra mile to help with our warranty
9/27/2025
We're happy to see you found our staff to be so helpful. If we can be of further assistance, please don't hesitate to reach out. Thanks again for choosing Criswell!
WASHINGTON, DC
Edgar M|2023 Chevrolet Tahoe
Confirmed Service Customer
9/26/2025
Lucas, as always was exceptional. Knowledgeable and takes his time to make sure his customers understand everything before signing the papers. *Car was not washed. This continues to happen after every service. Hope this changes going forward.
9/28/2025
We're happy to see you were pleased with the excellent customer service you received while working with Lucas. We appreciate the opportunity to provide the maintenance your vehicle needs to stay in great running condition and encourage you to ask your advisor about our car wash options when you bring your vehicle in for its next checkup.
GERMANTOWN, MD
Ronald F|2024 Chevrolet Corvette Z06
Confirmed Service Customer
9/27/2025
On time, fixed prob
9/28/2025
It's great to know everything was completed quickly and to your satisfaction! We value your business and welcome you to reach out if we can help in any other way.
BALTIMORE, MD
John M|2024 Chevrolet Blazer EV
Confirmed Service Customer
9/29/2025
Took care of request promptly.
10/1/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
DAMASCUS, MD
Jeffrey M|2018 Chevrolet Suburban
Confirmed Service Customer
9/29/2025
Charles is beyond the most professional helpful sales person I have ever worked with. He is kind and understanding and goes above and beyond for our needs. I truly appreciate our partnership and bring all of our cars to him! He gives white glove service and I am so appreciative!!! Thank you Charles!!!!!!!
10/1/2025
We always strive to provide top quality service to every customer and are pleased to hear that you can count on our team members, like Charles, to deliver exceptional customer car and high quality vehicle service. We value your continued patronage and look forward to seeing you soon!
MONTGOMRY VLG, MD
Michael W|2026 Chevrolet Corvette
Confirmed Sales Customer
9/29/2025
my salesman anthomy was very professoinal and helpful
ANTHONY VATTUONE
10/1/2025
We always strive to provide top quality service to every customer and are pleased to hear that you enjoyed your experience at Criswell!
TOMBALL, TX
Jon A|2023 Chevrolet Corvette Z06
Confirmed Service Customer
10/1/2025
Dina is the best!
10/1/2025
Thanks so much for sharing these kind comments and high star rating with us! Don't hesitate to reach out if we can be of further assistance.
BETHESDA, MD
Gary N|2026 Chevrolet Corvette Z06
Confirmed Sales Customer
10/1/2025
Knowledgeable staff , easy to work with
MICHAEL FURMAN
10/1/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell. Please let us know if there is anything else we can do for you; we are more than happy to help!
MARLBORO, NJ
Karen M|2025 Chevrolet Traverse
Confirmed Sales Customer
10/1/2025
Anthony was very responsive and made the process very easy.
ANTHONY VATTUONE
10/1/2025
We always strive to provide top quality service to every customer and are pleased to hear that you enjoyed your experience at Criswell!
OLNEY, MD
Michael P|2025 Chevrolet Corvette
Confirmed Service Customer
10/1/2025
Professional and timely
10/1/2025
It's great to see everything was completed quickly and to your satisfaction! We look forward to the next opportunity to work with you here at Criswell.
ANNAPOLIS, MD
Nemanja P|2021 GMC Yukon XL
Confirmed Service Customer
10/1/2025
Great service and updates throughout
10/1/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
GAITHERSBURG, MD
Karen W|2021 Chevrolet 2500HD Silverado
Confirmed Service Customer
10/6/2025
Service was speedy and efficient with no issues
10/7/2025
Thanks for letting us know everything was completed quickly and to your satisfaction! We hope to be of service to you in the future.
SEVERN, MD
Paulo B|2023 GMC Yukon
Confirmed Service Customer
10/6/2025
Dina was efficient, professional and friendly.
10/7/2025
We're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help!
CLARKSBURG, MD
Reed G|2024 Chevrolet Corvette
Confirmed Service Customer
10/7/2025
Always a great Corvette service experience with you. That’s why I drive an hour to come to Criswell. Dina is a highlight, of course.
10/8/2025
It's rewarding to know you can count on Dina and the Criswell team to deliver exceptional customer care and high quality vehicle service each time you bring your vehicle in for maintenance. We value your continued patronage and look forward to seeing you soon!
ASHBURN, VA
Christopher E|2024 Chevrolet Suburban 1500
Confirmed Service Customer
10/7/2025
Lucas was awesome, did a great job
10/8/2025
It's great to know you found our staff to be so helpful! We look forward to the next opportunity to work with you here at Criswell.
POOLESVILLE, MD
Assefa Z|2023 Chevrolet Suburban 1500
Confirmed Service Customer
10/7/2025
Service Consultant Noel W Miller very helpful keep up
10/8/2025
We always strive to provide top quality service to every customer and are pleased to hear that you enjoyed your experience at Criswell!
TAKOMA PARK, MD
Christopher P|2024 GMC Sierra 1500
Confirmed Service Customer
10/7/2025
Responsive and kept me informed
10/8/2025
We're happy to see you were pleased with the excellent customer service you received while working with our team here at Criswell. Don't hesitate to reach out if we can be of service to you in the future.
GAITHERSBURG, MD
John D|2025 Buick Enclave
Confirmed Service Customer
10/7/2025
Joshua did a great job. Everything went well
10/8/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
ROCKVILLE, MD
Walter K|2025 GMC Sierra 1500
Confirmed Service Customer
10/8/2025
The first service rep was negative and rude (hung up on me). The second Eldad was very nice and helpful. However, it seems that the service technician was more interested (instructed?) in finding reasons why my problems were not problems than in solving them. For example, the passenger seat rattle was blamed on storage items under the back seat. Another, the misaligned glovebox is not a problem because other vehicles on the lot come that way from the factory. Etc. Because of this technician, I will have to bring the vehicle back again costing GMC more warranty costs.
10/9/2025
Thank you for sharing these detail about your recent service experience. Our goal is to provide a positive service event, and it's disappointing to see this was not the case for you. We truly hope you will give us another chance to work with you to provide a better experience in the future.
GAITHERSBURG, MD
Kelly O|2024 Chevrolet Silverado 1500
Confirmed Service Customer
10/8/2025
Lucas got me in and out in great time and was able to help me with my issue. He always provides good advice and is very helpful. Great experience.
10/9/2025
It's great to see everything was completed quickly and to your satisfaction! We appreciate this positive feedback and hope to see you soon!
BOYDS, MD
Danny H|2017 Chevrolet Corvette
Confirmed Service Customer
10/8/2025
Very professional dealer ship I will take my car back to them every time
10/9/2025
It's rewarding to know our top notch team has earned your trust! We look forward to the next opportunity to work with you here at Criswell.
BOWIE, MD
Khalilullah W|2025 Chevrolet Tahoe
Confirmed Sales Customer
10/8/2025
Awesome
SCOTT LESTRANGE
10/9/2025
Thanks for sharing this positive feedback! We hope to be of service to you in the future.
ROCKVILLE, MD
Kenneth M|2026 Chevrolet Corvette
Confirmed Service Customer
10/9/2025
They took care of what was needed to be done.
10/10/2025
We value the opportunity to work with you and are happy to see you were satisfied with your recent experience here at Criswell. Please reach out if we can be of additional assistance.
GIBSONIA, PA
Douglas M|2024 Chevrolet Corvette
Confirmed Service Customer
10/9/2025
staff (Dina) is great, techs are the best...pricing is too high
10/10/2025
We value your business and appreciate you taking the time to share this feedback. We truly hope you will continue to choose Criswell for all of your automotive needs.
HEDGESVILLE, WV
Todd W|2024 Chevrolet Corvette
Confirmed Service Customer
10/9/2025
Dina in the service department was very proficient.
10/10/2025
Thanks for sharing this positive feedback! Many of our customers comment on the exceptional service they receive when working with Dina as their advisor, and it's rewarding to know you had a similar experience. Don't hesitate to reach out if we can be of assistance with any of your future automotive needs.
NORTH BETHESDA, MD
Bruce B|2024 Chevrolet Corvette Z06
Confirmed Service Customer
10/1/2025
Had a steering problem plus recall catch-up. All issues handled promptly and attention to detail. Dina kept me up to date on how work and diagnostics were progressing.
10/1/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Criswell. We hope to see you again soon!
ANNAPOLIS, MD
Helane D|2019 Chevrolet Malibu
Confirmed Service Customer
10/8/2025
Pics taken and shown to ,e about my problem
10/9/2025
We appreciate this high star rating and welcome you to reach out if we can be of assistance with any of your future automotive needs.
MONTGOMERY VILLAGE, MD
Roseline H|2022 Chevrolet Equinox
Confirmed Service Customer
10/8/2025
I had a very awkward experience that I shared with the manager later that day. I asked the person who was assisting me that day, I believe his name is Derek, if I could get a shuttle back to my house. I’ve asked for this over the nearly 3 years I’ve been taking my car to this dealership. To my confusion he asked me if I could go 50/50 on the shuttle. I told him I was confused and asked if it was no longer free/included with service. He then tried to tell me “never mind you’re good” multiple times until I finally got him to explain what he was saying. He proceeded to tell me that the shuttle comes out of his pay and that he already had 6 or 7 customers ask for a shuttle. I was shocked and concerned as I never want to take away someone’s pay for their job. He insisted it was fine but left me very uncomfortable. I’m not sure I can go back to this dealership after experiencing that as I don’t want to have to encounter him again. I’ve always had a great and pleasant experience before I engaged with him, so this is unfortunate. Besides that, the actual car service by the technicians seems to have been done very well. And the service was relatively quick and affordable.
10/13/2025
We appreciate you taking the time to share this feedback. We apologize for this experience and have shared your comments with our management team for review. It is our hope that your next experience here at Criswell meets the high quality service event we strive to provide.
BETHESDA, MD
Ali S|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
10/8/2025
Drew was excellent from begining. Ibfelt really comfortable to discuss my problem and assurance he provided from phone conversation. Excellent communicator.
10/9/2025
We're glad you found our staff to be so supportive during your experience here at Criswell. If you have any further questions, please give us a call. We're always happy to help!
GERMANTOWN, MD
Edward D|2023 Chevrolet Silverado 1500
Confirmed Service Customer
10/9/2025
Advisor was great. Service was good and my truck was clean.
10/10/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell. We look forward to your next visit!
ROCKVILLE, MD
Laurie V|2023 Chevrolet Corvette
Confirmed Service Customer
10/10/2025
Quick and professional as always. Dina went over all the recommended service. I arrived early and was taken care of immediately. The car was done sooner than expected, and Dina reviewed everything that was done. As always, it was a great experience.
10/13/2025
It's wonderful to know you can count on Dina and the Criswell team to provide an exceptional service event from start to finish. We look forward to your next visit with us!
HAYMARKET, VA
Eric V|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
10/10/2025
Russell was incredibly helpful through the process from the start. He supported answering all of my questions beginning from an online inquiry all the way through vehicles options during the test drive. The dealership is two hours away from my home, and in spite of a half dozen Chevy/GMC that are between my house and them, I would go back for a future vehicle purchase!
RUSSELL CARTER
10/13/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell. We are happy to see we exceeded your expectations and look forward to working with you in the future.
STAFFORD, VA
Dinku J|2024 GMC Yukon XL 1500
Confirmed Service Customer
10/10/2025
i’m very happy with customer service and mechanic i did yesterday oil change and battery change and alignment was fast and great so i’m happy
10/13/2025
Thanks for sharing this positive feedback! We hope to be of service to you in the future.
FALLS CHURCH, VA
Robert B|2025 Chevrolet Corvette
Confirmed Service Customer
10/13/2025
Dina is fabulous. Great to work with from start to finish. I will bring my car there from now on.
10/14/2025
We always strive to provide top quality service to every customer and are pleased to hear that you enjoyed your experience here at Criswell! Our top notch team looks forward to working with you again when your vehicle is due for its next routine maintenance visit.
SELBYVILLE, DE
Christopher R|2018 Chevrolet Suburban
Confirmed Service Customer
10/14/2025
The dealership took 8 days to look at the vehicle, took 10 days to provide answers to my questions and provided a repair estimate of $8,800. The dealership is a joke, a criminal enterprise. A class action lawsuit should be brought against GM due to the known issue of failure of transmissions.
GAITHERSBURG, MD
Emma P|2023 Chevrolet Bolt EV
Confirmed Service Customer
10/15/2025
Love these guys. Great service.
10/20/2025
We're glad to hear you found our staff was so knowledgeable and helpful! We are always more than happy to assist you if anything else comes up.
SILVER SPRING, MD
William C|2016 Chevrolet Suburban
Confirmed Service Customer
10/15/2025
Once again, my service advisor, Dina Bartolomeo, delivered outstanding service. Her exceptional communication and availability were crucial throughout the process. Since we don't interact with the technician directly, it's imperative that the person we do work with is reliable and attentive. She is a consummate professional.
10/20/2025
It's our pleasure to provide you with exceptional customer care and high quality vehicle service each time you bring your car in for maintenance. We appreciate you taking the time to recognize the extra effort Dina puts forth to ensure an all-around outstanding service event, and we look forward to the next opportunity to work with you!
POOLESVILLE, MD
William C|2018 Chevrolet Corvette
Confirmed Service Customer
10/15/2025
Dina is excellent!
10/20/2025
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by.
WALKERSVILLE, MD
Victoria T|2026 Chevrolet Corvette Z06
Confirmed Sales Customer
10/10/2025
This is the 5th or maybe 6th Corvette I have purchased with the help of Dan Hornick from Criswell Chevrolet. He is actually a fleet truck sales person, but ever since I came to him in need of a new Corvette - quickly - I wouldn't use anyone else. He also sold me a truck. My 11th Corvette was rear ended and totaled three months ago. I have new car replacement insurance so he submitted the exact same order and now I am happily driving my 2026 Z06.
DANIEL HORNICK
10/13/2025
It's wonderful to know you can count on Dan and the team at Criswell to provide for all of your automotive needs. We value your continued patronage and look forward to continuing this working relationship.
BETHESDA, MD
Stewart Z|2026 Chevrolet Corvette
Confirmed Sales Customer
10/11/2025
Mike Furman was the best !!
MICHAEL FURMAN
10/13/2025
It's wonderful to know you were satisfied with the exceptional customer service Mike provided. We hope you enjoy your new vehicle and welcome you to reach out if we can be of additional assistance!
GAITHERSBURG, MD
Thomas W|2022 Chevrolet Corvette
Confirmed Service Customer
10/13/2025
Great experience tech was very helpful and explained everything in detail.
10/14/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
CLINTON, MD
Mohammed J|2024 Chevrolet Suburban 1500
Confirmed Service Customer
10/14/2025
Simple maintenance and it was done on time
10/15/2025
We appreciate knowing everything was completed quickly and to your satisfaction! Thanks again for choosing Criswell to provide the routine maintenance your vehicle needs to stay in great running condition.
GERMANTOWN, MD
Timothy L|2026 Chevrolet Corvette Z06
Confirmed Sales Customer
10/14/2025
Great experience from start to finish Joey was great salesperson
JOHN RYALL
10/15/2025
Awesome! Customer satisfaction is important to us, and it's wonderful to know you enjoyed a fantastic car buying event here at Criswell. Don't hesitate to reach out if we can help in any other way.
EDGEWATER, MD
Jeremy F|2023 Chevrolet Corvette
Confirmed Service Customer
10/15/2025
The experience was good. Except the Price was extreme to have two air filters done during an oil change. My total time at the dealership was under 90 minutes, but I somehow ended up with nearly $300 in labor.
10/20/2025
Thanks again for taking the time to leave us this information about your recent visit. We hope to be of service to you in the future.
ELKTON, MD
Robert F|2026 Chevrolet Corvette Z06
Confirmed Sales Customer
10/16/2025
This is the 2nd Corvette Z06 I have bought from you. Mike Furman was the best at helping me from the ordering process through delivery! Thank you.
MICHAEL FURMAN
10/20/2025
Congratulations on this exciting purchase! We are happy to see we earned your repeat business and hope you enjoy your new car from Criswell.
MORRILL, NE
Ricky A|2025 Chevrolet Corvette
Confirmed Service Customer
10/16/2025
I called Dina to get my first oil change. I had an appointment at the dentist that is next to the dealership and I asked her if she can fit me in during that time so I can kill two birds with one stone. She told me she had a very busy schedule on that day but that she would make it work. It worked out perfect. I would recommend anyone to get their Corvette service under the supervision of Dina he gets the job done!
10/20/2025
Thank you for sharing these details about your recent service event at Criswell. We are happy to see we were able to really help you out and provide an easy and efficient service experience. We look forward to seeing you again when your car is due for its next routine maintenance visit!
SILVER SPRING, MD
Elliot G|2025 GMC Terrain
Confirmed Service Customer
10/15/2025
Fast , Great welcome by Josh
10/20/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
SILVER SPRING, MD
Charles N|2023 Chevrolet Corvette
Confirmed Service Customer
10/16/2025
Dina takes good care of corvette owners, we have special relationship with Chriswell because of her extra effort.
10/20/2025
Thank you so much for taking the time to highlight the efforts of our staff! Many of our customers comment on the exceptional service they receive when working with Dina as their advisor, and it's great to know this has been your experience as well. We value your continued patronage and look forward to your next visit with us!
MILLERSVILLE, MD
Johnny J|2026 Chevrolet Corvette Z06
Confirmed Sales Customer
10/16/2025
Very, very good
JOHN RYALL
10/20/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Criswell, and we hope to see you again soon!
LOTHIAN, MD
Dilver L|2024 Chevrolet Trax
Confirmed Service Customer
10/16/2025
Good
10/20/2025
Thanks for sharing this positive review! We hope to be of service to you in the future.
GAITHERSBURG, MD
Steve B|2017 Chevrolet Camaro
Confirmed Service Customer
10/16/2025
Yes
10/20/2025
We appreciate this 5-star rating and look forward to seeing you soon!
COLLEGE PARK, MD
Aidan U|2014 Chevrolet Camaro
Confirmed Service Customer
10/17/2025
Legendary, magical, miraculous, splendid.
10/20/2025
Thanks for sharing this positive feedback! We appreciate the great review and look forward to seeing you soon.
OLNEY, MD
Lee Y|2026 Chevrolet Corvette
Confirmed Sales Customer
10/17/2025
I am extremely pleased with my overall experience at Criswell Chevrolet. It was a pleasure working with our salesperson, Anthony Vattuone. Anthony was professional, personable, and attentive. Last, but not least, I love my new Corvette! Thank you Criswell!
ANTHONY VATTUONE
10/20/2025
We're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by.
ROCKVILLE, MD
Philip T|2020 Buick Encore GX
Confirmed Service Customer
10/18/2025
I was extremely satisfied with the service that I received at your dealership. The service advisor was pleasant and knowledgeable. Everyone that I came in contact with made my visit worthwhile. 5 stars for sure!
10/20/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
ELKRIDGE, MD
Karen R|2024 Chevrolet Blazer
Confirmed Service Customer
10/20/2025
He was very nice, professional. 5 stars
10/20/2025
We're happy you found our staff to be so supportive during your experience here at Criswell. We appreciate the high star rating and look forward to seeing you soon!
SILVER SPRING, MD
Eric H|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
10/21/2025
This dealership has excellent customer service.
10/21/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell. Please give us a call or stop by if we can be of service to you in the future.
PARK HALL, MD
Kwasi O|2022 Chevrolet Tahoe
Confirmed Service Customer
10/21/2025
Work was done in a timely manner.
10/21/2025
It's great to know everything was completed quickly and to your satisfaction! We value your business and look forward to the next opportunity to work with you.
CLARKSBURG, MD
Helane D|2019 Chevrolet Malibu
Confirmed Service Customer
10/21/2025
Good service from Dina
10/21/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
MONTGOMERY VILLAGE, MD
Mark D|2022 Buick Encore GX
Confirmed Service Customer
10/22/2025
Service was good.They always do a good job here and the shuttle service works well.
10/22/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
ROCKVILLE, MD
Nolan C|2026 Chevrolet Corvette
Confirmed Sales Customer
10/22/2025
Perfect Mike and the GMS are great guys
MICHAEL FURMAN
10/22/2025
It's wonderful to know you found our staff to be so helpful! We value your business and truly appreciate these kind comments. We hope you enjoy your new vehicle and welcome you to reach out if we can be of further assistance.
FLORENCE, SC
Francis B|2021 Chevrolet Colorado
Confirmed Service Customer
10/22/2025
The $99 oil change and tire rotation offer cost $116 out the door price paid by check. Somewhat false advertising.
10/22/2025
Thank you for choosing Criswell. We appreciate your feedback and are sorry to see we did not meet your expectations. Please don't hesitate to reach out to one of our team members if you would like to discuss the details of this recent service event.
DAMASCUS, MD
Deborah O|2026 GMC Yukon
Confirmed Sales Customer
10/22/2025
Friendly, helpful & informative!!
RALPH HILDEBRAND
10/23/2025
We're happy to see you found our staff to be so helpful! Thank you for sharing this positive feedback and don't hesitate to reach out if we can be of further assistance.
POTOMAC, MD
Stephen F|2023 Chevrolet Suburban 1500
Confirmed Service Customer
10/23/2025
I made my appointment while getting a Gold Wash - super convenient - and he was able to connect me with Charles, my routine service rep. Showed up at my appointment with Charles the next day and everything was set. Fixed what turned out to be a minor problem with my lift gate, along with an oil change and tire rotation done in only a few hours.
10/24/2025
Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
GERMANTOWN, MD
Gregory F|2024 GMC Yukon XL 1500
Confirmed Service Customer
10/23/2025
Everything went very well.
10/24/2025
Thanks for sharing this positive feedback! We look forward to the next opportunity to work with you.
KENSINGTON, MD
Glenn M|2020 GMC 1500 Sierra
Confirmed Service Customer
10/16/2025
Fully satisfied.
10/20/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
OLNEY, MD
Jennifer F|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
10/16/2025
The experience was good- I do think the level of professionalism could improve with regards to communication, descriptions of planned services.
10/20/2025
Thank you for sharing this feedback. We value your comments and hope your next visit with us meets your expectations.
DARNESTOWN, MD
Steven D|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
10/17/2025
Every member of the Criswell team made the purchase of my new Silverado 1500 easy and stress free. I could not have asked for better service. A big shout out to Russell Carter, Wyman Chow and Bryan DeCarlo!
RUSSELL CARTER
10/20/2025
Our friendly and professional team is happy to help with any of your automotive needs, and we appreciate you taking the time to share this shoutout. We value the opportunity to work with you and welcome you to reach out if we can help in any other way.
LONGS, SC
Austin B|2023 GMC Yukon XL 1500
Confirmed Service Customer
10/17/2025
Bryan did an excellent job!
10/20/2025
We always strive to provide top quality service to every customer and are pleased to hear that you enjoyed your experience here at Criswell!
POTOMAC, MD
Kevin H|2023 GMC Yukon
Confirmed Service Customer
10/20/2025
Very smooth start to finish
10/20/2025
Our goal is to provide a simple and seamless service event, and it's great to know this was the case for you. We value your business and welcome you to reach out if we can be of further assistance.
CLARKSBURG, MD
Kenneth M|2024 Chevrolet Corvette
Confirmed Service Customer
10/21/2025
Dina is always welcoming and professional. She kept me completely informed of my car service appointment
10/21/2025
Providing a standout service event is important to our skilled staff, and it's rewarding to know you can count on Dina to provide a great experience when you work with her as your advisor. We appreciate your continued business and look forward to seeing you soon!
SILVER SPRING, MD
Craig W|2003 Chevrolet Corvette
Confirmed Service Customer
10/22/2025
Just an oil change this time. Was able to schedule it for a convenient time.
10/23/2025
Thanks for trusting the Criswell team to provide the routine service your vehicle needs to stay well maintained. We look forward to seeing you soon!
ROCKVILLE, MD
David T|2017 GMC Acadia
Confirmed Service Customer
10/24/2025
Charles did an excellent job with informing us what repairs were necessary and he kept us informed as to their status.
10/25/2025
It's our goal to offer a standout service event, and it's great to know you were pleased with your recent interaction with our staff. We welcome you to reach out with any other questions about the service your vehicle needs to stay well maintained and in great running condition.
SILVER SPRING, MD
Stephen A|2024 Chevrolet Trax
Confirmed Service Customer
10/23/2025
My service advisor Lucas Krause was great. Courteous and professional he gave me wealth of information.
10/24/2025
Our friendly and knowledgeable staff is here to help and is always ready to answer any of your questions and provide additional information about the services your vehicle needs to stay in well maintained. Don't hesitate to give us a call or stop by if we can be of further assistance.
OLNEY, MD
Gatta B|2023 Chevrolet Suburban 1500
Confirmed Service Customer
10/23/2025
People there are very friendly and professional
10/24/2025
We appreciate these kind comments and the high star rating. Our top notch team is always happy to help with any of your automotive needs, and we welcome you to reach out if we can be of service to you in the future.
MONTGOMERY VILLAGE, MD
Corey A|2026 GMC Yukon
Confirmed Service Customer
10/24/2025
I always work with Lucas! He is the best,. He is always great at communicating during my visit to Criswell service, which makes the process much smoother. Lucas always going the extra mile to make sure my car is taken care of when it is in the shop. He is a wealth of information with all of my car need! !00% recommended!
10/25/2025
We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any further questions, please don't hesitate to reach out!
NORTH POTOMAC, MD
Jamell S|2023 Chevrolet Trailblazer
Confirmed Service Customer
10/24/2025
Noel helped my with me key fob at no charge which was great. I also love that Criswell gives you rides to and from home, this helps me conitune to work with them.
10/25/2025
We want all our customers to have a comfortable and stress-free experience with us! Thanks for taking the time to share this positive feedback.
NORTH POTOMAC, MD
Karen F|2024 Buick Encore GX
Confirmed Service Customer
10/24/2025
As always great service.
10/25/2025
Thanks so much for letting our team know you can depend on them to provide an excellent service event each time you bring your vehicle in for maintenance. We appreciate the opportunity to work with you and look forward to your next visit with us!
GERMANTOWN, MD
Greg B|2021 Chevrolet Corvette
Confirmed Service Customer
10/24/2025
Service Adviser Dina was very helpful in deciding what service was needed and got my car in and out quickly while I waited. Great experience.
10/25/2025
Thank you for choosing Criswell for your automotive needs! We are happy to see you were satisfied with the remarkable customer care and high quality vehicle service you received while working with Dina. We look forward to seeing you again when your vehicle is due for its next routine maintenance visit!
LOCUST GROVE, VA
Charis Z|2025 GMC Yukon
Confirmed Sales Customer
10/24/2025
This was my fourth test drive of various SUVs and therefore my fourth dealership. By far the best experience I had! The sales team was responsive, emailed me right away, found the car I was looking for, was understanding when I rescheduled, etc. Scott LaStrange was exceptional. He was patient with all my questions and a pleasure to work with.
SCOTT LESTRANGE
10/25/2025
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
BETHESDA, MD
Kathleen R|2020 Buick Encore GX
Confirmed Service Customer
10/24/2025
Service was good, service rep was EXCELLENT! Just took a bit longer than I thought necessary
10/25/2025
Thanks for sharing this review of your recent experience at Criswell! We appreciate your feedback and hope your next visit with us meets your expectations.
GAITHERSBURG, MD
Meghan H|2024 Chevrolet Suburban 1500
Confirmed Service Customer
10/25/2025
Service was accommodating and went above and beyond to replace defective / chipped trunk latch
10/27/2025
We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by.
POTOMAC, MD
Kenneth F|2019 Chevrolet Traverse
Confirmed Service Customer
10/25/2025
Dina Bartolomeo, my service advisor did an exceptional job by first welcoming me, provided status updates on my vehicle, provided any future maintenance issues that may need to addressed on my vehicle and following up to see if I can any issues or concerns.
10/28/2025
Our staff works hard to ensure every customer enjoys a great service experience from start to finish! Thank you for choosing Criswell and taking the time time to let let us know how we are doing.
MONTGOMERY VILLAGE, MD
Robert L|2018 Buick Regal
Confirmed Service Customer
10/25/2025
It was very professional, efficient, helpful, and courteous staff.
10/27/2025
It's great to see you enjoyed an all-around outstanding experience at Criswell! We value your business and look forward to seeing you soon.
SILVERSPRING, MD
Daniel K|2021 Chevrolet Tahoe
Confirmed Service Customer
10/27/2025
Lucas is by far the best service advisor that we have worked with at any dealership
10/27/2025
We really appreciate you taking the time to highlight the efforts of our staff. Lucas and the Criswell team are dedicated to delivering a standout service event, and it's wonderful to know you were satisfied with your recent visit.
ROCKVILLE, MD
Richard C|2025 Chevrolet Silverado 1500
Confirmed Service Customer
10/28/2025
The experience with the dealership was fine. My only problem is this is my second truck with under 10,000 miles that needed a front alignment. Don’t understand why a customer buy multiple vehicles from your dealership has to pay for a front end alignment with under 10,000 miles on a brand new over $70,000 vehicle. This should’ve been checked before it left the dealership.
10/29/2025
Thank you for sharing this feedback with us. We are sorry to see you are experiencing these issues with your vehicle and are glad to see your overall experience with our dealership was positive. We look forward to seeing you again when your vehicle is due for its next routine maintenance visit.
GERMANTOWN, MD
Dathan H|2021 Chevrolet Tahoe
Confirmed Service Customer
10/28/2025
They got me into a rental and took care of the problem with my truck
10/28/2025
Our staff is committed to providing each of our clients with the best automotive experience! We are always more than happy to assist you if anything else comes up.
GERMANTOWN, MD
Anne D|2023 Buick Envision
Confirmed Service Customer
10/24/2025
I only go to Criswell because the are honest, dependable, provide excellent service and treat customers like family. I trust and depend on Charles Patterson to advise me on my car care needs.
10/25/2025
Thank you so much for sharing this wonderful review! It's exciting to see you can rely on Charles and Criswell to provide an all-around outstanding service event each time you bring your vehicle in for maintenance. We value your continued patronage and look forward to your next visit with us!
SILVER SPRING, MD
Eric V|2025 Chevrolet Silverado 1500
Confirmed Service Customer
10/26/2025
The service was faster than advertised to ensure the customer experience was over delivered. The service techs were respectful and knowledgeable about the service provided. Couldn’t ask for anything more.
10/28/2025
Thank you for taking the time to leave a review for us at Criswell. We're happy we could meet your expectations!
STAFFORD, VA
Mary S|2018 Chevrolet Tahoe
Confirmed Service Customer
10/26/2025
I dealt with Andrew. He was very good. Very patient took time. Explain everything. He also helped others that came along. Very good. Customer service. He did a very good job. I was very happy and impressed with him. Thank you.
10/28/2025
We always strive to provide top quality service to every customer and are pleased to hear that you enjoyed your experience at Criswell! We value the opportunity to work with you and look forward to your next visit with us.
CLARKSBURG, MD
I Richard G|2024 Buick Encore GX
Confirmed Service Customer
10/27/2025
transparent on the time it would take; no upselling attempts
10/27/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell. Please give us a call or stop by if we can help in any other way.
POTOMAC, MD
Bria H|2019 Chevrolet Camaro
Confirmed Service Customer
10/27/2025
Drew was a great service advisor. He made sure to keep me informed every step of the way.
10/28/2025
The friendly and professional staff at Criswell is here to help, and it's great to know you had a great experience. Don't hesitate to reach out if you have any additional questions about the service your vehicle needs to stay in top performing condition.
ALEXANDRIA, VA
Robert M|2024 Chevrolet Silverado 1500
Confirmed Service Customer
10/29/2025
Excellent service, no problems
10/29/2025
Thank you for sharing your positive experience! We look forward to your next visit!
GAITHERSBURG, MD
Joann M|2014 Chevrolet Cruze
Confirmed Service Customer
10/29/2025
My car wouldn't start at 2:30 pm on Tuesday and I had to get roadside assistance to get it started. I immediately drove to Criswell in Gaithersburg to get battery checked. I was expecting to be told I would need to leave my car and it would be looked at on Wed morning. My advisor Joshua Fink said his goal was to get it looked at right away and fixed ASAP. Mr . Fink somehow got it done and I was able to drive my car home by 6pm. He even stayed longer on his shift to get it done. I have been bringing my 2014 Chevy Cruz to Criswell for 11 years. Mr. Fink definitely impressed me with his professionalism and excellent customer service.
10/29/2025
We're glad to hear you found our staff was so knowledgeable and helpful! We are always more than happy to assist you if anything else comes up.
GERMANTOWN, MD
Robert B|2026 Chevrolet Corvette
Confirmed Service Customer
10/28/2025
Everyone at Criswell has been great, treating us like family. I have already been recommending them to friends.
10/28/2025
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let us know about your positive experience.
SHEPHERDSTOWN, WV
Karen H|2017 Chevrolet Cruze
Confirmed Service Customer
10/28/2025
I purchased my vehicle from here 8 years ago. I come back every time (except if I was out of town and out of my control, only 3 times but it was still a Chevrolet service department!) The Service Team Members are knowledgeable, friendly and courteous. Joshua has been my service go to since earlier this year and he has not disappointed me. He is a true fit to the service team.
10/29/2025
We strive for 100% satisfaction, and it is great to see you can depend on our team to provide excellent customer care and high quality vehicle service each time you visit our dealership. We look forward to seeing you soon!
OXON HILL, MD
Sungho H|2022 Chevrolet Colorado
Confirmed Service Customer
10/29/2025
two much waiting and no record for my web reservation
10/29/2025
Thank you for sharing this feedback! We hope your next visit with us meets your expectations.
BETHESDA, MD
Kieran M|2024 Chevrolet Corvette
Confirmed Service Customer
10/29/2025
Dina is very attentive, professional and knowledgeable.
10/29/2025
We always strive to provide top quality service to every customer and are pleased to hear that you enjoyed your experience at Criswell! Thanks for sharing these kind comments and positive feedback!
MONTGOMERY VILLAGE, MD
Christopher G|2024 Chevrolet Colorado
Confirmed Service Customer
10/29/2025
I was in for service. It was quick, easy to setup, and professional. My service agent Eldad, was great. Communicate with me every step of the way.
10/29/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
NEW MARKET, MD
Sean M|2014 Chevrolet Corvette
Confirmed Service Customer
10/29/2025
Dina is great. Communication has always been
10/29/2025
Our top notch team is dedicated to delivering a remarkable service experience, and it's rewarding to know you can count on them. We value your business and look forward to working with you again.
DAMASCUS, MD
Paul H|2023 Chevrolet Equinox
Confirmed Service Customer
10/29/2025
Despite the late time I brought my Equinox in for a tire issue, Josh and the team adroitly fit me in and I left totally satisfied!
10/29/2025
Wow, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!
MONGOMERY VILLAGE, MD
Yesenia G|2023 Chevrolet Silverado 1500
Confirmed Service Customer
10/30/2025
Thank you to Charles for his service on helping me out with my truck. Only one detail that matters to me is that I am a client for several years all my cars and family cars get service here and even I am happy with the service I would like to see more on the time of a rental car for example trying to reduce the cost of the rental when it’s not covered by insurance or GM directly.
11/1/2025
Thank you for your continued patronage! We value your business and appreciate this feedback.
GERMANTOWN, MD
Steve M|2024 Chevrolet Corvette
Confirmed Service Customer
10/30/2025
Service representative Dina was very courteous and provided me total updates throughout the entire process. I felt not only welcomed the first time, but retuned because she provide me with the utmost confident that they were taken care of my vehicle in a professional manner. They took video of everything to protect both parties which made me feel confident that both parties were protected. Because my experience there was great.I actually traveled over 210 miles, (over 3 hour) to get my car serviced. The service had convinced me to purchase my next corvette from Criswell chevrolet. This experience has been wonderful and what I have been looking for from a dealership. Thanks for providing top notch service.
11/1/2025
Our courteous and capable team is dedicated to delivering an exceptional service event from start to finish, and it's wonderful to know you were completely satisfied with your recent experience at Criswell. We look forward to working with you to keep your car in top performing condition!
GLOUCESTER, VA
Emma D|2016 Chevrolet Tahoe
Confirmed Service Customer
10/31/2025
No complaints. My service advisor Bryan followed up with me to discuss what was discovered with my vehicle, answered all of my questions and provided next steps. I feel comfortable bringing my vehicle here and will continue to do so with future issues and regular maintenance!
11/1/2025
We always strive to provide top quality service to every customer and are pleased to hear that you enjoyed your experience here at Criswell! We look forward to seeing you soon!
GERMANTOWN, MD
Carol L|2020 Buick Encore GX
Confirmed Service Customer
11/1/2025
Great service! Bryan decarlo kept me informed and was very helpful.
11/2/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
GAITHERSBURG, MD
Kenneth L|2023 Chevrolet Corvette
Confirmed Service Customer
11/3/2025
Matt kept me informed of the progress of my car and when it would be ready.
11/4/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell. If you have any further questions, please give us a call. We're always happy to help!
DISTRICT HEIGHTS, MD
Nia T|2018 Chevrolet Malibu
Confirmed Service Customer
11/3/2025
I came in with a check engine light issue. Lucas (my associate) explained everything to me in detail what was going on with my car.
11/4/2025
We always strive to provide top quality service to every customer and are pleased to know that you enjoyed your experience here at Criswell!
WASHINGTON, DC
Dennis D|2026 Chevrolet Corvette Z06
Confirmed Sales Customer
11/4/2025
This is my 5th purchase in 5 years from the Criswell Group, outstanding customer service. I would highly recommend this dealer group to handle your next purchase, wherever you might live.
JOHN RYALL
11/5/2025
Thank you for your continued patronage and taking the time to share this positive feedback! We're thrilled to hear you can count on our friendly and professional team to provide an exceptional car buying event and look forward to the next opportunity to work with you.
NAPLES, FL
Lee Y|2026 Chevrolet Corvette
Confirmed Service Customer
10/30/2025
My visits to the Criswell Service Dept. have consistently exceeded my expectations. Dina Bartolomeo and the service team are GREAT!
11/1/2025
Our team is committed to providing a stellar service experience, and it's wonderful to know we've exceeded your expectations. We look forward to your next visit with us!
ROCKVILLE, MD
Michael W|2024 GMC Sierra 1500
Confirmed Service Customer
10/31/2025
Kept me well informed.
11/1/2025
Our team is committed to providing a remarkable customer service experience, and we appreciate knowing you were pleased with your recent visit to Criswell. Don't hesitate to reach out if we can be of further assistance.
SILVER SPRING, MD
Anthony K|2021 Chevrolet Corvette
Confirmed Service Customer
10/31/2025
My Service Advisor (Dina) is the best.
11/1/2025
It's great to know you can count on Dina and the Criswell team to provide remarkable customer care and high quality vehicle service each time you visit. Thanks again for sharing this positive feedback!
BETHESDA, MD
Rolando A|2023 GMC Sierra 1500
Confirmed Service Customer
10/31/2025
Lucas did a great job
11/1/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell. We look forward to your next visit!
SILVER SPRING, MD
Muhammad T|2025 Chevrolet Traverse
Confirmed Service Customer
10/31/2025
Brain and Lucas are rockstars!!
11/1/2025
Thanks so much for taking the time to highlight the efforts of our team! We value the opportunity to work with you and hope to be of service to you in the future.
MONTGOMERY VILLAGE, MD
Gerald H|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
11/3/2025
During conversation with Service agent. Report of additional Items of concern.. totally normal. Question - what is the total to get it all done. $29**.00, How much are the rear brakes? $1126.**, Okay do not do the ear brakes. Now total is $1960.00. 29** minus 1160 does not equal 1960. Obviously plucking number out of the sky. Go to Pick up vehicle, then gat another set of Numbers for a Bill. Service Agent says he does not have a Calculator.. that he need to add in tax and shop material.... Whatever. go to another service shop for the rear brakes, after inspection, yes, your brakes are worn and close to replacement but you have another 10000 miles. Pretty good when you have the vehicle at the shop for replacement and they are honest enough to let you know the service is not needed yet. Oh Estimate was $3-400 less. Dealership is an Overprice scam. GREED is the game.
GERMANTOWN, MD
Leroy C|2024 Chevrolet Corvette
Confirmed Service Customer
11/3/2025
Personnel were prompt, informative, an thorough in interacting with me and making the repairs.
11/4/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
UPPER MARLBORO, MD
Gilliam K|2024 Chevrolet Tahoe
Confirmed Service Customer
11/4/2025
THE SERVICE WRITER WAS VERY NICE AND INFORMATIVE ABOUT WHAT WAS GOING ON WITH MY TAHOE. I WOULD CERTAINLY RECOMMEND THE SERVICE DEPARTMENT TO MY FRIENDS TO GET THEIR VEHICLES SERVICED THERE.
11/5/2025
Thank you so much for taking the time to share this wonderful review of your recent service experience here at Criswell! We look forward to seeing you soon!
CLARKSBURG, MD
Debra R|2018 Chevrolet Suburban
Confirmed Service Customer
11/4/2025
Charles is wonderful to work with and whenever Dane is involved in the repair, I know it will be done right.
11/5/2025
Our top notch team is committed to delivering a standout service event. We appreciate knowing can count on us to provide the care your vehicle needs to stay well maintained. We look forward to your next visit with us!
GAITHERSBURG, MD
Matthew P|2019 Chevrolet Tahoe
Confirmed Service Customer
11/5/2025
10/10
11/6/2025
It's rewarding to know our friendly and professional team met your expectations and delivered a standout service event. We look forward to seeing you again when your vehicle is due for its next routine maintenance visit!
CLARKSBURG, MD
Lee M|2019 Chevrolet Corvette
Confirmed Service Customer
11/5/2025
Dina B. is always helpful.
11/6/2025
We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!
HARPERS FERRY, WV
Jesse H|2017 Chevrolet Cruze
Confirmed Service Customer
11/5/2025
N/A
11/6/2025
Thanks so much for sharing this 5-star rating! We hope to be of service to you in the future.
GAITHERSBURG, MD
Buggy R|2022 Chevrolet Malibu
Confirmed Service Customer
11/5/2025
Excellent customer service , Service advisors are friendly and wiling to help us as much as they can.
11/6/2025
We always strive to provide top quality service to every customer and are pleased to hear that you enjoyed your experience at Criswell!
ROCKVILLE, MD
David G|2024 Chevrolet Colorado
Confirmed Service Customer
11/6/2025
Service rep was very informative. The service was complete in less time.
11/6/2025
Our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!
NEW MARKET, MD
Azmeraw T|2024 Chevrolet Suburban 1500
Confirmed Service Customer
11/6/2025
Nice job
11/6/2025
Thanks for sharing this positive feedback! We look forward to the next opportunity to work with you.
WASHINGTON, DC
Patricia H|2021 Chevrolet Tahoe
Confirmed Service Customer
11/7/2025
From the minute I drove into the garage, the staff was very attentive and clearly knowledgeable on what my Tahoe needed to stay in top condition.
11/9/2025
Our friendly and professional team is here to help, and it's wonderful to know we met your expectations. Please let us know if there is anything else we can do for you; we are more than happy to help!
GAITHERSBURG, MD
James H|2012 Chevrolet MALIBU
Confirmed Service Customer
11/7/2025
Drew listened to my car issue and asked clarifying questions. Took my issue seriously. The mechanics were able to locate the issue with pressure test and provided video to me.
11/9/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
ROCKVILLE, MD
Nikkolas G|2025 GMC Sierra 1500
Confirmed Service Customer
11/7/2025
Great experience, in and out and done with highest level of satisfaction.
11/9/2025
It's great to see everything was completed quickly and to your satisfaction! We hope to see you again when your vehicle is due for its next routine maintenance visit.
GAITHERSBURG, MD
Sam G|2024 Chevrolet Corvette
Confirmed Service Customer
11/7/2025
Dina is the best!
11/9/2025
Thanks so much for sharing these kind comments and high star rating! We look forward to the next opportunity to work with you here at Criswell.
ANNAPOLIS, MD
John C|2017 Chevrolet Malibu
Confirmed Service Customer
11/7/2025
The original factory plug at the top of the transmission somehow came loose. Criswell promptly installed a new replacement plug and corrected the fill level.
11/9/2025
We're happy to see we could really help you out! Don't hesitate to reach out if anything else comes up.
FREDERICK, MD
Monique S|2020 Chevrolet Malibu
Confirmed Service Customer
11/7/2025
I am very disappointed in my recent service. I brought my call in for a check engine light. Was told that a transmission valve needed to be replaced. I was quoted 2800 for that. I told the service person Bryan on I will use sunbit. Well sunbit only approved me for some of the money. So I called him back to tell him I did not want them to start the work. I called him several times, texted him, and left a message no reply. I called 30 mins later and he answered and told me they already took my car apart and I would need to pay to have it put back together which would be $500. I told him that doesn’t make sense when that is why I was calling him. He tried to make a deal with me and said what could he do. I said I was not in a position to put thousands of dollars down. So I end up paying $900 for them to tell me that a transmission valve needed to be replaced and to put the car back together. Poor customer service and very disappointing. Paying $900 for nothing, when I called the service guy and he never got back to me. It is hard to believe my car was already pulled apart when Bryan also mentioned they had to order a part and it wouldn’t be there until 10 the next day.
MONTGOMERY VILLAGE, MD
Melanie E|2021 Chevrolet Corvette
Confirmed Service Customer
11/8/2025
Great experience. Dina is amazing
11/9/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell. Many of our customers comment on the excellent service they receive when working with Dina, and it's great to know you were satisfied with your overall experience. We look forward to seeing you soon!
PIKESVILLE, MD
Kenneth O|2025 Chevrolet Corvette Z06
Confirmed Sales Customer
11/10/2025
Our salesman did a great job, easy experience
ANTHONY VATTUONE
11/10/2025
Our knowledgeable team strives to provide a stand out sales event, and it's wonderful to know you were completely satisfied with the service you received here at Criswell. If we can be assistance with any of your future automotive needs, please don't hesitate to reach out!
HAYESVILLE, NC
Gregory M|2023 Chevrolet Corvette
Confirmed Service Customer
11/10/2025
Service was successfully performed at the estimated cost
11/11/2025
We're happy to see we met your expectations! We value your business and look forward to working with you in the future.
GERMANTOWN, MD
James S|2016 GMC Acadia
Confirmed Service Customer
11/10/2025
Drew my service rep explain what I needed and was able to use the points
11/11/2025
Thank you for sharing this positive review! It's great to know you were completely satisfied with your recent Criswell experience.
ROCKVILLE, MD
Fritzner C|2025 Chevrolet Traverse
Confirmed Service Customer
11/10/2025
Service advisor Charles was wonderful
11/11/2025
It's wonderful to know you found our staff to be so supportive! Thanks for choosing Criswell and taking the time to share this positive feedback. We look forward to the next opportunity to work with you!
GERMANTOWN, MD
Dexter W|2023 Chevrolet Corvette
Confirmed Service Customer
11/11/2025
I want to express my sincere gratitude for the outstanding service I consistently receive from Dina at Chriswell Chevrolet. She is always exceptionally helpful, clearly advising me on any necessary services and ensuring any issues or problems are resolved efficiently. Her professionalism and friendly demeanour make every visit a positive experience.
11/12/2025
We sincerely value the opportunity to work with you and are thrilled to know you can depend on Dina to provide a stellar service event each time you bring your vehicle in for maintenance. We appreciate these kind comments and look forward to your next visit with us here at Criswell.
UPPER MARLBORO, MD
Jason W|2025 GMC Sierra 1500
Confirmed Service Customer
11/12/2025
Dina in Service delivered another amazing vehicle service experience as usual
11/13/2025
Thanks so much for taking the time to share this positive feedback about our staff and your experience here at Criswell. We look forward to seeing you soon!
NEW WINDSOR, MD
Hubert T|2023 Chevrolet Corvette
Confirmed Service Customer
11/12/2025
It's always a pleasure to work with Dina at the Criswell Chevy dealership. She is very attentive and always makes sure to make me aware of things in the near future that needs to be addressed. That helps me out so much with planning.
11/15/2025
Helping you keep your vehicle well maintained is a priority for Dina and the Criswell team, and we appreciate knowing you can count on us. We look forward to seeing you soon and welcome you to reach out with any additional questions about the care your vehicle needs to stay in tip top shape.
GERMANTOWN, MD
Frank S|2025 Chevrolet Tahoe
Confirmed Service Customer
11/12/2025
I have taken my 2025 Tahoe to the dealership two times for the same issue. The front bumper top right side is not attached properly to the right front quarter panel. Both visits the service department has stated the issue was resolved, but that is not the case. I really need attention to this issue, and a way to resolve immediately.
BIGLERVILLE, PA
Seiko W|2025 Chevrolet Trax
Confirmed Service Customer
11/12/2025
Joshua did an excellent job with being thorough and keeping us updated. The waiting area was lovely and so was the customer experience we received. We will be back for all of our service needs!
11/13/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our customers. We look forward to your next visit with us!
WASHINGTON GROVE, MD
Paul P|2026 Chevrolet Corvette Stingray
Confirmed Sales Customer
11/10/2025
Mike did a super job.
MICHAEL FURMAN
11/10/2025
It's wonderful to know you enjoyed a stellar car buying experience while working with Mike and Criswell! We value the opportunity to work with you and wish you the best with your new vehicle!
ATHENS, TN
Katrina S|2022 Chevrolet Spark
Confirmed Service Customer
11/12/2025
The customer service is really good. They listened to my concerns because I had an issue with the previous service that I had came and got and they scheduled me right away to get care of me and washed my car inside it out and delivered it to my home so I appreciate the listening skills of Eldad and James And the professional customer service
11/15/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell. We do hope we can be of assistance in the future.
MONTGOMERY VILLAGE, MD
Matthew M|2014 Chevrolet Malibu
Confirmed Service Customer
11/12/2025
Best service ever. In and out quick and they washed my car
11/13/2025
It's great to know everything was completed quickly and to your satisfaction! Don't hesitate to reach out if we can be of further assistance.
ADAMSTOWN, MD
Barbara P|2021 Buick Encore GX
Confirmed Service Customer
11/12/2025
Happy working with Charles, he remembered that I like to have my car washed with my service that put a smile on my face.
11/13/2025
Customer satisfaction is important to us, and it is great to see you had such a positive experience while working with Charles here at Criswell. We look forward to seeing you again when your vehicle is due for its next routine service visit!
GREENBELT, MD
Donald G|2026 Chevrolet Corvette
Confirmed Sales Customer
11/12/2025
Dealership was fine but completed car sat for two weeks at courtesy dealer because the MSO was lost.
MICHAEL FURMAN
11/13/2025
We strive to provide a stellar car buying event, and we are sorry to see there was a delay in the delivery of your vehicle. We hope you enjoy your new car and welcome you to reach out if we can be of further assistance.
SANTA ROSA, CA
Lawrence P|2021 Chevrolet Corvette
Confirmed Service Customer
11/13/2025
Dina Bartolomeo and the Corvette technicians that support her make service at Criswell excellent, and Mike Furman has a depth of Corvette knowledge that is outstanding.
11/15/2025
Thanks so much for taking the time to share this wonderful feedback about our Corvette team! We value the opportunity to provide the service your vehicle needs to stay in top performing condition and look forward to seeing you soon!
FAIRFAX, VA
Buggy R|2024 Chevrolet Malibu
Confirmed Service Customer
11/13/2025
Great customer service
11/14/2025
Thank you for sharing this positive feedback! We look forward to working with you again!
ROCKVILLE, MD
Dilver L|2024 Chevrolet Trax
Confirmed Service Customer
11/16/2025
Work efficiently and friendly staff.
11/17/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
GAITHERSBURG, MD
Jamell S|2017 GMC 1500 Sierra
Confirmed Service Customer
11/16/2025
Lucas was great and I love that Criswell will help you get to and from the dealership.
11/17/2025
Criswell is committed to providing an easy and efficient service event, and it's great to know you found this extra effort to be helpful. We look forward to seeing you again when your vehicle is due for its next routine maintenance visit!
NORTH POTOMAC, MD
Timothy H|2025 Chevrolet Tahoe
Confirmed Sales Customer
11/16/2025
My sales associate was warm, welcoming and professional. He kept me informed during the entire process and did exactly what he said he would do. Great experience.
BRIAN NORWOOD
11/17/2025
We always strive to provide top quality service to every customer and are pleased to hear that you enjoyed your experience at Criswell!
LAUREL, MD
Salman A|2026 Chevrolet Corvette
Confirmed Sales Customer
11/16/2025
It was excellent
SCOTT LESTRANGE
11/17/2025
Awesome! Thanks for taking the time to share this positive review!
BELTSVILLE, MD
Steven D|2025 Chevrolet Silverado 1500
Confirmed Service Customer
11/17/2025
I had recently purchased a 2025 Chevy Silverado 1500 from Criswell and needed to add some accessories to it. I had done some research on the My Chevy app and found what I was looking for. I reached out to the service department and was connected with Bryan DeCarlo. I told Bryan what I was looking for, and he helped find the right accessories to fit my truck. Bryan listened to me. offered some suggestions and made sure that I got what I wanted. He made the process easy and seamless explaining everything along the way. Bryan was attentive, professional and made my sure my service was performed to the Criswell standards, I couldn't be happier. Thanks to the entire Criswell Team.
11/22/2025
Thank you for sharing the details of your recent experience! We are happy to see you found our staff to be so helpful. Don't hesitate to reach out if we can be of further assistance.
LONGS, SC
Laurie V|2023 Chevrolet Corvette
Confirmed Service Customer
11/17/2025
I called Dina and got an appointment quickly, got in and out quickly, and got great sevice. Dina is a fantastic Service Manager, and always answers any questions I have.
11/22/2025
It's great to see you can count on Dina to provide an exceptional service event each time you visit Criswell. We appreciate this positive feedback and look forward to the next opportunity to work with you!
HAYMARKET, VA
Denise Z|2018 Chevrolet Equinox
Confirmed Service Customer
11/17/2025
Took my car for oil change, tire rotation, etc. My tire sensor monitor on my right rear tire was defective and new back brakes. Drew and the crew were courteous and thorough in making sure my care came back to me in tip top shape. Drew also noticed that I had two rebates and set me up for those.
11/22/2025
Thanks! We always want to hear back from our customers, and we're glad you had such a positive experience with us!
GAITHERSBURG, MD
Dennis D|2026 Chevrolet Corvette Z06
Confirmed Service Customer
11/18/2025
This is my 5th vehicle purchase from the Criswell dealership group in 5 years, the customer service and professionalism cannot be beat. I recommend this dealership group to my friends and family, wherever you live. They arrange shipping and has been a seamless buying experience. 5 Star operation.
11/22/2025
Your repeat business and recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let us know about your positive experience. We look forward to the next opportunity to work with you!
NAPLES, FL
George M|2024 Chevrolet Tahoe
Confirmed Service Customer
11/18/2025
Dina always does a great job This is why I keep coming back to the dealership GM
11/22/2025
We value your continued patronage! Thank you for sharing this positive feedback.
BETHESDA, MD
Kobby M|2020 GMC Acadia
Confirmed Service Customer
11/19/2025
You exhibited profound job satisfaction!
11/20/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell. We sincerely value your business and look forward to your next visit!
GERMANTOWN, MD
Kevin R|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
11/19/2025
Bryan was great to work with, excellent service!
11/22/2025
Thank you for sharing this positive feedback! We hope to be of service to you in the future.
GAITHERSBURG, MD
Mario A|2023 GMC Sierra 1500
Confirmed Service Customer
11/19/2025
Really appreciate the good service and communication
11/22/2025
Our goal is to provide an all-around outstanding service event, and it's great to see this was your experience. Please reach out if anything else comes up!
Clarksburg, MD
Robert F|2024 Chevrolet Colorado
Confirmed Service Customer
11/19/2025
as always Lucas was awesome and went through entire history and gave great suggestions of services to apply now
11/22/2025
Our team strives to deliver an excellent experience and is glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
SILVER SPRING, MD
Susan E|2013 Chevrolet Equinox
Confirmed Service Customer
11/20/2025
Charles Patterson is an excellent service advisor.
11/22/2025
We're glad you found our staff to be so supportive during your experience here at Criswell. If you have any further questions, please give us a call. We're always happy to help!
BETHESDA, MD
Muhammad T|2025 Chevrolet Traverse
Confirmed Service Customer
11/21/2025
Lucas have been very professional and helpful in getting my car fixed. looking forward to be working with you again, Happy Holidays!!!!
11/22/2025
We sincerely thank you for the positive review and look forward to seeing you again soon!
MONTGOMERY VILLAGE, MD
Mathew T|2024 Chevrolet Trax
Confirmed Service Customer
11/21/2025
Went in earlier for an appointment for fuel induction services, car came back like new. Win win
11/22/2025
Awesome! Thanks for sharing this positive review of your recent service experience. We look forward to seeing you again when your vehicle is due for its next routine maintenance visit!
GAITHERSBURG, MD
Michael L|2017 Chevrolet Colorado
Confirmed Service Customer
11/21/2025
The service advisor was great. The pricing of parts by the service department is excessive. The service department was charging in some cases 20% over MSRP for parts and double what the parts department was selling the same parts to the public on the official parts.chevrolet.com web site. They did make some adjustments once I pointed out this practice. It's their choice to set prices.. but customers also have a choice.
11/25/2025
Thank you for sharing this feedback. The price you may have been seeing is the manufacturers suggested retail price. The suggested price is based on market value of the service. Our market is more expensive than the average dealership nationwide. We do offer an immense amount of coupons and discounts for our regular customers and encourage you to ask about these at your next visit.
ROCKVILLE, MD
Robert F|2015 GMC Acadia
Confirmed Service Customer
11/12/2025
GMC in for a recall. Dropped truck off and repair was made in a timely manor. My service advisor, Eldad was great, friendly. He had my truck washed when I picked it up and he sent a driver to pick me up at my house. Excellent overall service.
11/14/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
GAITHERSBURG, MD
Susan B|2021 Chevrolet Trailblazer
Confirmed Service Customer
11/12/2025
Noel kept me informed the entire time as I waited for my vehicle. He told me it would take possibly 3 hrs but it was finished in 2. Because I paid with points, he was able to finalize the paperwork for me.
11/13/2025
It's wonderful to know you enjoyed a simple and seamless service event! We value your business and look forward to seeing you soon!
DAMASCUS, MD
Steven D|2023 Chevrolet Corvette
Confirmed Service Customer
11/15/2025
Dina is great to work with. Connectivity issues with GM required a couple of visits before the problem could be diagnosed, but once diagnosed the repair was completed quickly.
11/16/2025
Thanks for sharing these positive comments! We are happy to see you can depend on our skilled staff to address any service issues with your vehicle. We appreciate your patience and encourage you to reach out if anything else comes up.
MIDDLETOWN, MD
Sherry C|2013 Buick Encore
Confirmed Service Customer
11/18/2025
Noel was very friendly, knowledgable and helpful. I received very clear information about the cause of my car's problem and the cost of fixing this. I really appreciated not feeling pressured to choose a specific option. Good way to build trust!
11/22/2025
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by.
GAITHERSBURG, MD
Darrin J|2018 Chevrolet Colorado
Confirmed Service Customer
11/19/2025
Technician took time to make sure my maintenance history was up to date explaining what should be done and why and did not try upcharge things that could wait until next service which shows that service tech generally cared about needs than sales.
11/22/2025
Our goal is to provide excellent customer care and high quality vehicle service, and it's great to know you were pleased with your recent experience. We look forward to seeing you again when your vehicle is due for its next checkup!
SILVER SPRING, MD
John S|2026 Chevrolet Corvette Stingray
Confirmed Sales Customer
11/20/2025
Only get perfection with Mike Furman, the best
MICHAEL FURMAN
11/22/2025
Mike is a customer favorite when it comes to Corvettes! We hope you enjoy your vehicle and welcome you to reach out if we can be of further assistance. Thanks again for choosing Criswell!
OXON HILL, MD
Christopher H|2024 Chevrolet Corvette Stingray
Confirmed Service Customer
11/21/2025
I was welcomed promptly and my service advisor Dina was able to explain exactly what I needed with my Corvette
11/22/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
BALTIMORE, MD
Michael R|2024 Chevrolet Corvette Stingray
Confirmed Service Customer
11/23/2025
Quick, courteous and thorough. Dina is great.
11/25/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience while working with Dina at Criswell. Thanks again for taking the time to share these kind comments and high star rating!
GAITHERSBURG, MD
Perry W|2020 Chevrolet Colorado
Confirmed Service Customer
11/24/2025
Dena is always so helpful and courteous. Always gets m in and out as quickly as possible. Service is always excellent.
11/25/2025
It's rewarding to know you can count on our team to provide the service your vehicle needs quickly and to your satisfaction. We value your continued patronage and look forward to your next visit with us.
CLARKSBURG, MD
Sarahbel C|2020 Chevrolet Trax
Confirmed Service Customer
11/24/2025
It was great like always
11/25/2025
Our team works hard to ensure every customer enjoys a fantastic service event, and it's great to see this was your experience. We appreciate the positive feedback and look forward to seeing you soon!
GERMANTOWN, MD
Michael D|2018 Chevrolet Malibu
Confirmed Service Customer
11/24/2025
Several colleagues had suggested I try Criswell, I was not disappointed. Ease of scheduling, a great service advisor ( Eldad ), and a 1 day turnaround all made the experience first class. No suggestions on my part
11/25/2025
We always strive to provide top quality service to every customer and are pleased to hear that you enjoyed your experience at Criswell!
SILVER SPRING, MD
Elgin E|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
11/25/2025
A 'clean' vehicle at delivery left a lot to be desired!! Stickers ,glue residue mud in the wheels and wheel wells among other things. I'll just cut this short.
ANTHONY VATTUONE
11/26/2025
Thank you for bringing this to our attention. We strive to provide an all-around positive experience and are sorry to see this was not the case for you. We apologize for any oversight and hope you'll give us another chance to provide a better experience.
NORTH POTOMAC, MD
Carlton D|2025 Chevrolet Corvette Z06
Confirmed Service Customer
11/25/2025
Chriswell service department was a complete 5 star experience. Everyone was professional and courteous. I was greeted as soon as I drove in the bay. Dina was exceptional! She was extremely knowledgeable and helpful in answering questions regarding future service.
11/26/2025
We always strive to provide top quality service to every customer and are pleased to hear that you enjoyed your experience at Criswell! Don't hesitate to reach out if we can be of additional assistance.
BRANDYWINE, MD
Carol L|2020 Buick Encore GX
Confirmed Service Customer
11/25/2025
All was well handled and resolved
11/26/2025
It's great to know everything was completed to your satisfaction! Please don't hesitate to reach out if we can be of service to you in the future.
GAITHERSBURG, MD
John W|2025 Chevrolet Trax
Confirmed Service Customer
11/25/2025
Dina is wonderful to work with.
11/26/2025
We're happy to see you found our staff to be so helpful! Don't hesitate to reach out with any additional questions.
BETHESDA, MD
Buggy R|2024 Chevrolet Malibu
Confirmed Service Customer
11/21/2025
Excellent Customer service
11/22/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell.
ROCKVILLE, MD
Margaret R|2019 Chevrolet Malibu
Confirmed Service Customer
11/22/2025
The excellent service from Drew. He explained what I needed with my alignment to my car. He kept me posted from the beginning to the end of the services on the car.
11/22/2025
We're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help!
PIKESVILLE, MD
Richard B|2015 Chevrolet Corvette
Confirmed Service Customer
11/24/2025
It was pretty quick actually.
11/25/2025
We're happy to see everything was completed quickly and to your satisfaction! We look forward to working with you again!
GERMANTOWN, MD
Karen K|2021 Buick Envision
Confirmed Service Customer
11/25/2025
Great experience
11/26/2025
Thanks for sharing this positive feedback! We hope to see you soon!
GAITHERSBURG, MD
Brett R|2024 GMC HUMMER EV SUV
Confirmed Service Customer
11/25/2025
Lucas took the time to explain everything and go through the work to be performed.
11/26/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
DERWOOD, MD
Joe L|2017 Chevrolet Colorado
Confirmed Service Customer
11/25/2025
Very well Informed during the quick repair. A little pricey but you get what you pay for. Time will judge the quality of the work. Thank You.
11/26/2025
We're glad to hear you found our staff was so knowledgeable and helpful! We appreciate the opportunity to work with you and hope to be of service to you in the future.
GAITHERSBURG, MD
Cesar M|2025 Chevrolet Traverse
Confirmed Service Customer
11/26/2025
Excellent
11/30/2025
Thanks for sharing this positive feedback! We hope to be of service to you in the future.
GAITHERSBURG, MD
Robert R|2025 Chevrolet Blazer
Confirmed Service Customer
11/26/2025
Great service
11/30/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
SILVER SPRING, MD
Joseph C|2021 Chevrolet Corvette
Confirmed Service Customer
11/27/2025
I had an excellent experience at Criswell when I brought my 2021 Corvette in for servicing. Dina Bartolomeo welcomed me and we went over the services we expected. Technicians went to work on my car right away and my total appointment time was just an hour. My only disappointment was when we decided to put on new windshield wipers. I think that cost of the new wipers is just too high. We purchased our Corvette at Criswell and feel that wipers might be something that could be "compt." Also, I'd suggest a free check of tires for wear and inflation pressure. After buying a new Corvette, some things should be complimentary. I want to be clear: I agreed to the new wipers and believe that I needed them. But as a Corvette owner, I'd like to feel special.
11/30/2025
Thank you for sharing this feedback. We appreciate the opportunity to work with you and hope your next visit with us meets your expectations.
BRADENTON, FL
Bruce D|2013 Chevrolet Malibu
Confirmed Service Customer
11/25/2025
Well I was very happy except for the time it took to repair My Car I drove in at 7:30 and did not leave until 3:30 and I Always go to see Dina B. and She Always keeps Me informed to what is going on and I would not take My Car anyplace else. Thanks Criswell and Dina is a Credit to the Criswell Team. Bruce Danley:
11/26/2025
It's rewarding to know you can count on Dina to walk you through every service visit, and we appreciate you taking the time to recognize her efforts. We strive to provide a standout service event and truly apologize for the longer than anticipated wait time. We hope your next visit with us meets the high quality you've come to expect from Criswell.
ROCKVILLE, MD
John K|2021 Chevrolet Suburban
Confirmed Service Customer
11/26/2025
they got us in and out timely!
11/30/2025
It's great to see everything was completed quickly and to your satisfaction! Thanks again for choosing Criswell!
FREDERICK, MD
August A|2024 Chevrolet Equinox
Confirmed Service Customer
11/26/2025
It was fine, except we had to wait 2 1/2 hours to get a new tire.
11/30/2025
Thank you for taking the time to share this feedback. We are happy to see we could help you out and apologize that your wait time was longer than anticipated. We value the opportunity to work with you and hope to see you again when your vehicle is due for its next routine maintenance visit.
BOYDS, MD
Charles M|2017 Chevrolet Corvette
Confirmed Service Customer
11/26/2025
Excellent service
11/30/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell. We look forward to your next visit with us!
VIENNA, VA
Gina V|2023 GMC Yukon XL 1500
Confirmed Service Customer
11/27/2025
Dina is an absolute rock star! She is a total professional and understands the sensitive nature of troubleshooting "noises" that drivers can hear. She even called my wife directly to confirm the issue and asked the technician to take an extra look just to be sure. Our vehicle and our safety is in very good hands with Criswell's service department...I will request Dina every time!
11/29/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience while working with Dina here at Criswell. Don't hesitate to reach out if anything else comes up!
MOUNT AIRY, MD
Laura O|2026 Chevrolet Traverse
Confirmed Sales Customer
11/29/2025
Listened to needs, and offered courtesy and accurate help.
SKYLER FARR
11/30/2025
Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
MOUNT AIRY, MD
James D|2023 Chevrolet Trailblazer
Confirmed Service Customer
11/29/2025
The dealership was always accommodate me for any needs that I have always got me in the next day always friendly and courteous
11/30/2025
We're happy to see you can depend on our friendly and professional team to provide the service your vehicle needs to stay well maintained. Thanks again for choosing Criswell!
FREDERICK, MD
Shahid P|2025 Chevrolet Suburban 1500
Confirmed Service Customer
11/27/2025
Brayan is very helpful nice talk with him
11/30/2025
We're glad you found our staff to be so supportive during your experience here at Criswell. Don't hesitate to give us a call or stop by if we can be of additional assistance.
MONTGOMERY VILLAGE, MD
Kimberly L|2018 Chevrolet Trax
Confirmed Service Customer
11/27/2025
Great customer service, speed, and friendliness.
11/29/2025
Thanks for letting us know everything was completed quickly and to your satisfaction! Don't hesitate to reach out if we can be of further assistance.
GERMANTOWN, MD
Christianne R|2016 Chevrolet Equinox
Confirmed Service Customer
11/27/2025
Service is fantastic! So glad I can trust you to fix anything in my car and in a timely manner. Thank you!
11/29/2025
It's wonderful to know you can count on us to keep your vehicle in tip top shape! We value your business and look forward to the next opportunity to work with you.
WASHINGTON, DC
Perry W|2020 Chevrolet Colorado
Confirmed Service Customer
12/3/2025
Ralph is always excellent in helping me get what i want. He's a outstanding sales person.
12/4/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
CLARKSBURG, MD
Laurie H|2025 GMC Terrain
Confirmed Service Customer
12/3/2025
Great
12/4/2025
We're happy to see you were pleased with your recent Criswell experience! We look forward to seeing you soon!
BOYDS, MD
Richard W|2026 Chevrolet Corvette Stingray
Confirmed Sales Customer
12/3/2025
Mike Furman was Great to work with! I will not order a Corvette from anyone else!!
MICHAEL FURMAN
12/4/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell. Don't hesitate to reach out if we can help in any other way!
MECHANICSBURG, PA
Dan N|2021 Chevrolet Corvette
Confirmed Service Customer
12/3/2025
Dina Bartholomew has always been a great staff member to work with. She really excels at customer service. I appreciate her attention to detail and how she makes my experience just smooth every time I go in for maintenance.
12/4/2025
Thank you for taking the time to share this positive feedback! Dina is a customer favorite when it comes to service advisors. It's rewarding to know you can count on her and Criswell to provide exceptional customer care and high quality vehicle service each time you bring your vehicle in for maintenance.
DERWOOD, MD
Michelle B|2022 Chevrolet Spark
Confirmed Service Customer
12/3/2025
Lucas was helpful in making sure everything was taken care of, and gave updates on the status of the car.
12/4/2025
It's our goal to offer an all-around outstanding service event, and it's wonderful to see you were pleased with the results. Thanks again for choosing Criswell to provide the service your vehicle needs to stay well maintained.
MONTGOMERY VILLAGE, MD
Daniel M|2023 Chevrolet Suburban 1500
Confirmed Service Customer
12/4/2025
Interactions at dealership is positive. My questions related to final bill were (mostly answered) I have a better understanding of how the final amount differs from initial estimated repair amount for the exact work quoted & performed I say mostly, because ,as well as the service tech explained it, some aspects were a bit fuzzy to him. This isn’t to imply anything negative, I’m grateful to have access to diesel mechanics who service these smaller passenger engines. I hope they are compensated well, they can be difficult to retain.
12/6/2025
Thank you for sharing this feedback. We value your business and appreciate the comments about your recent experience. Please don't hesitate to reach out if we can be of additional assistance.
OLNEY, MD
Arthur S|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
11/29/2025
Great service
11/30/2025
It's our goal to offer a standout service event, and we appreciate knowing we met your expectations! Don't hesitate to reach out if we can be of additional assistance.
DAMASCUS, MD
Kristofer J|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
12/1/2025
Drew was amazing through the entire process
12/2/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
ADAMSTOWN, MD
Kenneth M|2024 Chevrolet Corvette Stingray
Confirmed Service Customer
12/1/2025
Dina the service advisor met me at my car with a warm greeting, wrote up my service and attended to all of my concerns
12/2/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell. If you have any further questions, please give us a call. We're always happy to help!
SILVER SPRING, MD
Donald B|2018 Chevrolet Equinox
Confirmed Service Customer
12/3/2025
It was pleasant and service was very fast. I would have liked to have went over my expectation work to be done, but i beleive it all worked out.
12/4/2025
We always strive to provide top quality service to every customer and are pleased to hear that you enjoyed your experience at Criswell!
GERMANTOWN, MD
Stephen D|2023 Chevrolet Corvette Stingray
Confirmed Service Customer
12/3/2025
Dina made sure all the issues on my Corvette were addressed, and arranged for an Uber to take me home and bring me back when some unexpected warranty repairs were needed that were to take longer than my service appointment. Top notch!
12/4/2025
Our team strives to deliver an excellent experience and is glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
DARNESTOWN, MD
Oliver C|2025 Chevrolet Colorado
Confirmed Service Customer
12/4/2025
service at dealership is always top notch. I always work with service advisor Charles Patterson IV. He knows me and my vehicle and takes the very best care of both of us.
12/6/2025
It's great to know you can rely on Charles to provide a simple and seamless service event each time you bring your vehicle to Criswell for maintenance. We appreciate your continued patronage and this positive feedback!
GERMANTOWN, MD
Andrew P|2025 Chevrolet Silverado 1500
Confirmed Service Customer
12/4/2025
Josh was nice communicative and was able to help me with additional questions I had no issue
12/6/2025
We're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help!
GAITHERSBURG, MD
Alberto R|2026 Chevrolet Corvette E-Ray
Confirmed Sales Customer
12/5/2025
The finance transaction was very fast. I like the new system where changes can be made in real time on a screen embedded in the finance manager's desk. Picking up the vehicle from Mike Furman was very enjoyable. It's always nice to interact with another performance car enthusiast and Mike has a very long history with Corvette vehicles
MICHAEL FURMAN
12/6/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
LEESBURG, VA
Christine W|2020 Buick Enclave
Confirmed Service Customer
12/5/2025
It was a very busy day in the service area, but Drew kept me in the loop and up to speed on the progress of my service.
12/6/2025
Our goal is to offer a standout service event, and it's wonderful to know you were pleased with your overall experience. We appreciate your patience and look forward to the next opportunity to work with you.
GERMANTOWN, MD
Karen H|2017 Chevrolet Cruze
Confirmed Service Customer
12/5/2025
The check in young man I usually go to was not in So I was introduced to Bryan. He was great! Informative, well spoken, knowledgeable about service to vehicle. He kept me updated throughout the process. Highly recommend seeing this young man on your next visit.
12/6/2025
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let us know about your positive experience.
OXON HILL, MD
Charis Z|2025 GMC Yukon
Confirmed Service Customer
12/5/2025
Lucas in Service was exceptional, answered all my questions and was friendly and professional.
12/6/2025
We're happy you found our staff to be so supportive during your experience here at Criswell. If you ever need anything else from us, please feel free to give us a call or stop by.
BETHESDA, MD
Faith M|2024 Chevrolet Malibu
Confirmed Service Customer
12/8/2025
Open communication, entire process smooth
12/10/2025
Thank you for taking the time to let us know how we are doing! Don't hesitate to give us a call or stop by if we can be of further assistance.
SILVER SPRING, MD
Pamela S|2024 Chevrolet Tahoe
Confirmed Service Customer
12/8/2025
Drew was professional and kept us informed along the way. He was kind, respectful and knowledgeable. Great customer experience!
12/12/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
NORTH POTOMAC, MD
Debbie E|2009 Chevrolet Suburban
Confirmed Service Customer
12/8/2025
Dropped off truck near closing time. Service reps were polite. Called us the next morning w/ estimated cost. Car was ready by that afternoon. Very pleased that mechanics did not go looking for more work to fix on our car.
12/12/2025
It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by.
GAITHERSBURG, MD
Damon M|2014 Chevrolet Equinox
Confirmed Service Customer
12/8/2025
Straightforward and efficient
12/10/2025
It's great to know you enjoyed a simple and seamless experience here at Criswell! We look forward to the next opportunity to work with you!
GAITHERSBURG, MD
Jon A|2019 Chevrolet Camaro
Confirmed Service Customer
12/9/2025
Dina and team are the best!
12/12/2025
Thanks so much for sharing this positive feedback! We look forward to the next opportunity to work with you.
BETHESDA, MD
Neil P|2022 Buick Encore
Confirmed Service Customer
12/9/2025
Drew was cordial, thorough and helpful. He found all the discounts, identified problems that warranted attention, and was a solid communicator throughout.
12/12/2025
We're glad you found our staff to be so supportive during your experience here at Criswell. If you have any further questions, please give us a call. We're always happy to help!
WASHINGTON, DC
Joshua F|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
12/4/2025
The best experience I’ve ever had!
12/6/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell. If you have any further questions, please give us a call. We're always happy to help!
GAITHERSBURG, MD
Marvin M|2021 Chevrolet Suburban
Confirmed Service Customer
12/4/2025
Dina Bartolomeo You were awesome as always. Keep up the great customer service. Always a pleasure to be taken care of by you and your exceptional team. Sincerely, Marvin.
12/6/2025
Thank you so much for sharing these kind comments and high star rating! Many of our customers comment on the stellar service they receive when working with Dina as their advisor, and it's great to know you enjoyed an exceptional experience as well.
IJAMSVILLE, MD
Stephen D|2023 Chevrolet Corvette Stingray
Confirmed Service Customer
12/5/2025
Dina and the service department staff were top notch, completed the work on time, and there were no surprises.
12/6/2025
We always strive to provide top quality service to every customer and are pleased to hear that you enjoyed your experience at Criswell!
DARNESTOWN, MD
Victor G|2016 Chevrolet Corvette
Confirmed Service Customer
12/5/2025
The experience was well worth the ride and wait for the good and timely service provided. Thanks
12/6/2025
We're pleased to know we have been able to exceed your expectations and really help you out! We hope to be of service to you again in the future.
UPPER MARLBORO, MD
Robert D|2015 Chevrolet Colorado
Confirmed Service Customer
12/8/2025
Got my truck fixed while i waited and was very impressed with the price . Thank You !!
12/12/2025
We're happy to see were able to really help you out! Don't hesitate to reach out if anything else comes up.
LOTHIAN, MD
Steven O|2025 GMC Sierra 1500
Confirmed Service Customer
12/8/2025
Dina is amazing!
12/10/2025
Thanks so much for sharing these kind comments and high star rating! We look forward to seeing you soon.
ELLICOTT CITY, MD
Deborah W|2024 Chevrolet Equinox
Confirmed Service Customer
12/8/2025
Just an oil change nothing needed, got me I. And out.
12/12/2025
Thanks for choosing Criswell to provide the routine service your vehicle needs to stay well maintained. We look forward to seeing you soon!
GERMANTOWN, MD
Robert Y|2018 Chevrolet Suburban
Confirmed Service Customer
12/9/2025
Drew was great!
12/10/2025
We're glad you found our staff to be so supportive during your experience here at Criswell. If you have any further questions, please give us a call. We're always happy to help!
BELTSVILLE, MD
Bill G|2024 Chevrolet Malibu
Confirmed Service Customer
12/9/2025
The service tech was fantastic. I truly appreciate their honesty and high level of customer service.
12/12/2025
It's our goal to offer a simple and seamless service event, and it's great to know you were impressed with the customer care our team provided. Please give us a call or stop by if we can be of additional assistance with any of your automotive needs.
GERMANTOWN, MD
Roger C|2024 Chevrolet Corvette Z06
Confirmed Service Customer
12/9/2025
It was a great experience. All my requirements were met and all personnel were pleasant and knowledgeable in their expected areas of expertise. I have great confidence in having my car serviced here.
12/12/2025
We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!
ABERDEEN, MD
Charles B|2025 GMC Yukon XL
Confirmed Service Customer
12/10/2025
Bryan was great to work with throughout the process. He set me up with a walk in appointment for the same day I called, researched all of my GMC packages to ensure I was getting the appropriate discounts and got me serviced in a timely manner. I will be happy to bring my car for servicing at Criswell going forward. Definitely recommend Criswell for other GMC owners.
12/12/2025
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let us know about your positive experience.
ROCKVILLE, MD
Jourdan T|2012 Chevrolet Equinox
Confirmed Service Customer
12/10/2025
Very helpful!
12/10/2025
Thanks for sharing this positive feedback! We hope to be of service to you in the future.
GAITHERSBURG, MD
Leonard R|2018 Chevrolet Impala
Confirmed Service Customer
12/11/2025
Drew was amazing and an all around great help! Very informative and respectful! True professional and very patient! Much respect to the young brother!
12/12/2025
We always strive to provide top quality service to every customer and are pleased to hear that you enjoyed your experience here at Criswell!
GERMANTOWN, MD
Ashley S|2020 GMC Terrain
Confirmed Service Customer
12/11/2025
Getting a flat tire is never fun but Josh and Lucas made the process seamless. They got me back on the road the same day with 2 new tires!
12/12/2025
It's our pleasure to help! We appreciate knowing you can count on us to provide for your vehicle's routine maintenance needs and those unexpected service calls. Don't hesitate to reach out if we can be of additional assistance.
ROCKVILLE, MD
Denise Z|2018 Chevrolet Equinox
Confirmed Service Customer
12/11/2025
Took my 2018 Equinox to Criswell for front brakes and tire monitor replacement. Drew was excellent. He has a great attitude and is very respectful of me as a customer. The mechanic as always did an excellent job with my car.
12/12/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
GAITHERSBURG, MD
Perry W|2025 GMC Sierra 1500
Confirmed Sales Customer
12/12/2025
Ralph as always knocked it out of the park. Got me the best offer possible. He's always very professional and knowledgeable. I only deal with him when I need something. He's a great friend.
RALPH HILDEBRAND
12/12/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience while working with Ralph here at Criswell. Thanks again for sharing this positive feedback!
CLARKSBURG, MD
Tara K|2022 GMC Terrain
Confirmed Service Customer
12/10/2025
Dina is an amazing customer service rep and works hard for the customer!
12/12/2025
Dina is a favorite advisor with our customers! Thanks again for sharing these kind comments and high star rating. We look forward to seeing you soon!
NORTH POTOMAC, MD
Stephanie E|2022 Chevrolet Suburban
Confirmed Service Customer
12/10/2025
Service advisor was knowledgeable and friendly!
12/12/2025
Our team strives to deliver an excellent experience and is glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
GAITHERSBURG, MD
Susan F|2025 Buick Envision
Confirmed Service Customer
12/10/2025
Easy to make an appointment; treated me (a woman) with respect; thoroughly explained what would happen; and arranged a ride home. I will be back.
12/12/2025
Thank you for taking the time to let us know how we are doing. It's rewarding to know we earned your business and your positive feedback. We look forward to your next visit with us!
GERMANTOWN, MD
Julie B|2024 Chevrolet Equinox EV
Confirmed Service Customer
12/11/2025
It was great, Drew was super helpful and friendly.
12/12/2025
We're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help!
BETHESDA, MD
Mark D|2022 Buick Encore GX
Confirmed Service Customer
12/12/2025
Great over all. They do a nice job here. And my issue was covered by warranty.
12/12/2025
Thanks so much for sharing this positive feedback! We look forward to seeing you again when your vehicle is due for its next routine maintenance visit.
ROCKVILLE, MD
Sandra H|2022 Chevrolet Equinox
Confirmed Service Customer
12/12/2025
Car was delivered to my home after service. It was clean as a whistle inside and out. I didn’t expect that. It was an unexpected surprise after a few days of worry over my car. Brendan kept me posted and was very professional over the phone.
12/12/2025
We're happy to see you were pleased with your overall experience while working with our friendly and professional team here at Criswell. Thanks again for sharing this positive review with us!
DAMASCUS, MD
Matthew S|2018 Chevrolet 2500HD Silverado
Confirmed Service Customer
12/12/2025
Charles Patterson was fantastic! (he always is). He was clear, concise, and kept me updated on the status of the repairs. I will always request Charles when I come in for service, he rocks!
12/12/2025
We're glad to hear you found our staff was so knowledgeable and helpful! We're sure Charles will be happy to help with any of the future service your vehicle needs.
DAMASCUS, MD
Richard S|2023 Chevrolet Silverado 2500 HD
Confirmed Service Customer
12/12/2025
The dealership did a nice job as I had a rattle since the truck was new that was only present after the truck came up to operating temperature. It took some time but the mechanic correctly identified and fixed the problem under a warranty repair.
12/12/2025
Thanks for your patience. We're happy to see our skilled staff was able to find and address this ongoing issue. Please don't hesitate to reach out if anything else comes up before your vehicle is due for its next routine maintenance visit.
DERWOOD, MD
Andrea H|2025 Chevrolet Traverse
Confirmed Service Customer
12/12/2025
Dina was so easy to work with, she had our car ready in just a short time, she was very communicative throughout the entire process
12/12/2025
Our team works hard to ensure your vehicle is taken care of in a timely manner, and it's great to know you were satisfied with your recent experience here at Criswell. Thanks again for the great review!
DERWOOD, MD
Jungwook S|2023 Chevrolet Bolt EV
Confirmed Service Customer
12/12/2025
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12/12/2025
Thanks for sharing this 5-star rating! We hope to be of service to you in the future.
FREDERICK, MD
Scott J|2025 Chevrolet Trailblazer
Confirmed Service Customer
12/14/2025
Everyone is always friendly. Josh was especially helpful when I came in for service.
12/15/2025
We're happy you found our staff to be so supportive during your experience here at Criswell. We look forward to your next visit!
CLARKSBURG, MD
Barbara C|2018 Chevrolet Impala
Confirmed Service Customer
12/15/2025
Efficient staff at take in desks.
12/16/2025
We always strive to provide top quality service to every customer and are pleased to hear that you enjoyed your experience at Criswell! If you're ever in need of more help, please let us know!
GAITHERSBURG, MD
Stuart O|2026 Chevrolet Blazer
Confirmed Sales Customer
12/16/2025
Great
TAMIKO INMAN
12/16/2025
Thanks for sharing this positive feedback! We hope to see you soon!
POOLESVILLE, MD
Davious K|2025 GMC HUMMER EV
Confirmed Sales Customer
12/16/2025
They are good at selling vehicles. But when it comes time to fix one or make repairs that is a different story. I've purchased 8 vehicles from this dealership. 2 Hummer 2004 H2, 2025 Hummer EV, 4 Corvettes, Dodge charger and challenger. With the last one being the Hummer EV there were some discrepancies we found with the Hummer. Paint scratches on front bumper rear panel inside the vehicle that had a bent clip. and a stain on driver seat as well as driver side door panel. we got the vehicle on December 6 and have not heard anything about taking care of these repairs!!!!!!!! Nick Campuzano was and is a great salesman and has done all he can to help us resolves these issues
GLENVILLE, PA
Timothy G|2026 Chevrolet Equinox
Confirmed Sales Customer
12/17/2025
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BRIAN NORWOOD
12/18/2025
Thanks for sharing this 5-star rating! We hope to be of service to you in the future.
GAITHERSBURG, MD
Christopher D|2017 Chevrolet Cruze
Confirmed Service Customer
12/17/2025
Good service.
12/18/2025
Thanks for letting us know you had a great experience here at Criswell! We look forward to working with you again!
GAITHERSBURG, MD
Patricia L|2014 Chevrolet Volt
Confirmed Service Customer
12/17/2025
Joshua was very easy to communicate with via text and phone call, explained clearly the issue, and solved the problem quickly. They also made an effort to solve the problem in a cost effective way, saving both time and money and got me back on the road much faster than expected in a shiny clean car. I’m so grateful to them for their hard work and excellent service. I couldn’t be happier. Thank you!
12/19/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
OLNEY, MD
Rodney B|2023 Chevrolet Corvette Stingray
Confirmed Service Customer
12/12/2025
Thanks Dina and all the Service Department staff. Quick service with the replacement part needed and was in stock. That's why I travel 50 miles to Criswell even though there is a Chevy dealer 5 minutes from where I live.
12/12/2025
It's rewarding to know the drive to Criswell is well worth the excellent service you receive when you work with our top notch team. We value the opportunity to work with you and look forward to seeing you again when your vehicle is due for its next routine maintenance visit.
HERNDON, VA
Marche B|2025 Buick Envista
Confirmed Service Customer
12/15/2025
Great Experience. Drew ensured my car was taken care of and communicated very well
12/15/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell. If you ever need anything else from us, please feel free to give us a call or stop by.
GAITHERSBURG, MD
Peter C|2024 GMC Yukon XL 1500
Confirmed Service Customer
12/15/2025
Drew gave me superior service!
12/16/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell. If you ever need anything else from us, please feel free to give us a call or stop by.
GAITHERSBURG, MD
Francis M|2020 Buick Enclave
Confirmed Service Customer
12/15/2025
Excellent. Car always drives like a new vehicle.
12/16/2025
Our top notch team is committed to delivering a standout service event, and it's wonderful to know you can rely on our team to provide a noteworthy experience every time you bring your vehicle to Criswell!
NORTH POTOMAC, MD
Brian C|2017 Chevrolet Malibu
Confirmed Service Customer
12/15/2025
Service Consultant Bryan DeCarlo is great, took excellent care of me professionally & personally. All my experiences at Criswell have been excellent! Merry Christmas, Happy New Year 2026!
12/18/2025
We always strive to provide top quality service to every customer and are pleased to hear that you enjoyed your experience here at Criswell!
GERMANTOWN, MD
Steven W|2026 GMC Canyon
Confirmed Sales Customer
12/19/2025
Anthony is a pro as always.
POTOMAC, MD
Eugene F|2018 Chevrolet Volt
Confirmed Service Customer
12/19/2025
Very friendly service. Quick turn around.
ROCKVILLE, MD
Bill G|2023 Chevrolet Traverse
Confirmed Service Customer
12/20/2025
Great service and customer service.
GERMANTOWN, MD
Bonnie P|2023 Chevrolet Trailblazer
Confirmed Service Customer
12/20/2025
Lucas was great! He took the time to actually talk with me about service options.
GERMANTOWN, MD
Cedric G|2016 Chevrolet Corvette
Confirmed Service Customer
12/20/2025
Dina was outstanding in arranging the installation of my new windshield. She was professional, knowledgeable, and extremely responsive throughout the entire process. Dina clearly explained the steps, scheduled the installation quickly, and made everything seamless and stress-free. Her attention to detail and customer-focused approach made a big difference. I truly appreciate her help and would highly recommend her to anyone needing this service.
LAUREL, MD
Eleanor L|2018 Chevrolet Traverse
Confirmed Service Customer
12/17/2025
Lucas was very helpful
12/18/2025
We're glad you found our staff to be so supportive during your experience here at Criswell. If you have any further questions, please give us a call. We're always happy to help!
POTOMAC, MD
Sara B|2021 Chevrolet Suburban
Confirmed Service Customer
12/17/2025
I asked to check on my car key fobs. The advisor not only didn’t get it done. I was asking around and no one knew about it whether got done or not. Very disappointed
GAITHERSBURG, MD
Robert L|2026 Chevrolet Corvette Z06
Confirmed Sales Customer
12/17/2025
Professional , have bought many new cars in past and they were willing to make a deal with no hidden costs or schemes and no pressure. Very smooth transaction and Anthony had vehicle ready when I arrived from out of state. May purchase a zr1 from them in future
ANTHONY VATTUONE
12/19/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell. Don't hesitate to reach out if we can be of service to you in the future.
DENVER, NC
Anthony G|2020 Chevrolet Traverse
Confirmed Service Customer
12/18/2025
Great
12/19/2025
Thank you for sharing this 5-star rating! We hope to be of service to you in the future.
IJAMSVILLE, MD
Charles P|2023 Chevrolet Trailblazer
Confirmed Service Customer
12/18/2025
Top notch service all around.
12/19/2025
Awesome! Thanks for sharing this positive feedback. We look forward to seeing you soon!
GERMANTOWN, MD
Mary W|2019 Buick Encore
Confirmed Service Customer
12/19/2025
Everyone is very professional and helpful
DAMASCUS, MD
Beverly B|2021 Chevrolet Blazer
Confirmed Service Customer
12/19/2025
Josh was very transparent about the service. I obviously would not continue to have my vehicle serviced at Criswell if I wasn't satisfied.
BRUNSWICK, MD
Jungwook S|2023 Chevrolet Bolt EV
Confirmed Service Customer
12/19/2025
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FREDERICK, MD
Richard B|2022 Chevrolet Traverse
Confirmed Service Customer
12/19/2025
I came in for an oil change and tire rotation. Eldad in the Service Dept. Was very professional and great to work with. The service was completed in a timely manner.
GERMANTOWN, MD
Yesenia G|2023 Chevrolet Silverado 1500
Confirmed Service Customer
12/19/2025
Always fast service no question about that, the problem it’s with GM that can’t resolve the issue and problem with my 2023 1500 ZR2 truck that it’s consuming oil
GERMANTOWN, MD
Chris D|2024 Chevrolet Corvette Stingray
Confirmed Service Customer
12/20/2025
Great as always. I drive over an hour to get your team's expertise.
CHESAPEAKE BEACH, MD
Paul B|2023 Chevrolet Bolt EV
Confirmed Service Customer
12/22/2025
Great.
MONTGOMERY VILLAGE, MD
Michael M|2015 Chevrolet Suburban
Confirmed Service Customer
12/20/2025
The people in the lane are very friendly and informative. I always know my truck will be in good hands.
MOUNT AIRY, MD
Victoria R|2026 Chevrolet Suburban
Confirmed Sales Customer
12/20/2025
We've bought our last 3 cars from Anthony. He is a pleasure to work with and we plan to continue to buy cars from him.
ARLINGTON, VA
Cory J|2024 GMC Canyon
Confirmed Service Customer
12/21/2025
I want to recognize Eldad Berhanu at Criswell Chevrolet GMC in Gaithersburg for truly outstanding service. From start to finish, Eldad was professional, patient, and exceptionally attentive. Even though my appointment was not showing in the system (I’m not sure where the disconnect occurred), Eldad didn’t make excuses or pass me off; he took ownership and focused on the outcome. He went above and beyond to ensure I was taken care of, and his commitment to customer service was evident in every interaction. Not only did he get my oil changed, but he also handled my 15,000-mile maintenance and a car wash, and everything was done in record time. Eldad represents the kind of integrity and excellence you hope to find in a service department. Criswell is fortunate to have him, and based on the level of care and leadership he demonstrated, he deserves a promotion or bonus without hesitation. As we head into the holidays, I also want to share my appreciation for the entire team. I’m grateful for people who lead with character and service—values that matter deeply to me. Merry Christmas and Happy New Year. God bless. Sincerely, Cory Johnson
ROCKVILLE, MD
Elan S|2022 Chevrolet Tahoe
Confirmed Service Customer
12/21/2025
Not great. Had to come back to show all the issues again after dropping off. And issues had been brought up at previous issue but were never resolved. Dealer changed license plate surround without asking. Replaced custom surround with dealership frame.
GAITHERSBURG, MD
Danyelle R|2019 Chevrolet Trax
Confirmed Service Customer
12/21/2025
Lucas always provide quality customer service. He is extremely professional and knowledgeable.
GERMANTOWN, MD
Betty W|2023 GMC Acadia
Confirmed Service Customer
12/23/2025
Wanted to thank Charles so very much for taking care of my car issues and his professionalism also thanking the mechanics for hard work that they do daily and the fast turned around time in getting my vehicle back to me, Thank you all so much.
BOWIE, MD
Keith M|2026 Chevrolet Corvette E-Ray
Confirmed Sales Customer
12/23/2025
Picking up my new corvette was quick and easy. All paperwork was marked and ready for me to sign. Mike had everything ready on the car. (Plates and gas). Paired my phone and explained things to me. Answering all questions I could think of. Even sent me a video of me leaving the dealership. Nice touch.
COMMACK, NY
John D|2019 GMC Acadia
Confirmed Service Customer
12/24/2025
The Service Adviser Andrew provided timely status of repairs and recommendations in a clear and professional manner. I’m happy that the Technician Phillip discovered and fixed the rear toe link bushings that were a concern.
GERMANTOWN, MD
Molly H|2025 Chevrolet Tahoe
Confirmed Service Customer
12/26/2025
Charles is the best!
KENSINGTON, MD
Kendra G|2015 GMC Terrain
Confirmed Service Customer
12/26/2025
time to get a oil change and change a headlight is ridiculous! For a 7am appointment- it takes over 5-6hrs?? Not worth the time - service seems inefficient along with checking out and picking up the vehicle.
GAITHERSBURG, MD
George M|2024 Chevrolet Tahoe
Confirmed Service Customer
1/5/2026
Dina Is always efficient kind and takes care of. This is why I keep coming back to the dealership to buy my cars
BETHESDA, MD
Jean Pierre M|2019 Chevrolet Traverse
Confirmed Service Customer
1/6/2026
Very good
GERMANTOWN, MD
David M|2024 GMC Yukon XL 1500
Confirmed Service Customer
1/6/2026
Bryan was excellent
POTOMAC, MD
Kirby D|2026 Chevrolet Traverse
Confirmed Sales Customer
1/6/2026
Great
THURMONT, MD
Gilliam K|2024 Chevrolet Tahoe
Confirmed Service Customer
1/7/2026
brought my wife's Tahoe in for a check engine light being on. the shop foreman, Ken Abby got involved and was very good at getting to the source of the problem. They kept me up to date on what they found,
CLARKSBURG, MD
Esmeralda R|2024 Chevrolet Trax
Confirmed Service Customer
1/7/2026
Bryan was very helpful.
GAITHERSBURG, MD
Delores P|2023 Chevrolet Corvette Stingray
Confirmed Service Customer
1/7/2026
Great customer service. Very clear service lane. Fast service.
ACCOKEEK, MD
Bradley B|2019 Buick Enclave
Confirmed Service Customer
1/8/2026
I came in for return service on my brakes which were squeaky again. Service rep Drew Peterson handled my issues and had service fix the problem. He also suggested transmission fluid change which I agreed was needed. Finally Drew waited for my car to be finished which was almost an hour after he could leave for home. Much appreciated
DERWOOD, MD
Jennifer M|2021 Chevrolet Tahoe
Confirmed Service Customer
1/9/2026
Dina is so helpful and polite, she always addresses my questions and listens to my concerns. I always look for her when pulling into the service lane. Everyone is polite, from the ladies taking payment to the porter that retrieves my vehicle. It is always nice to come into Criswell Chevrolet.
ADAMSTOWN, MD
Stephen F|2023 Chevrolet Suburban 1500
Confirmed Service Customer
1/9/2026
Charles was my service rep and he scheduled my service for two vehicles that worked best for my schedule. He kept me updated throughout the service and tire replacement. He also arranged for a parts delivery to replace worn lug nuts. Always a great experience with Charles as my service rep.
GERMANTOWN, MD
Lamont S|2019 GMC 1500 Sierra
Confirmed Service Customer
12/22/2025
Took my 2019 GMC in to be painted. Although I had a few issues, they promptly addressed them, which was greatly appreciated. Thank you again for the service.
GERMANTOWN, MD
Kurk H|2025 Chevrolet Suburban 1500
Confirmed Service Customer
12/22/2025
Drew provided exceptional customer service during my visit.
EDGEWATER, MD
Cara I|2023 Chevrolet Bolt EUV
Confirmed Service Customer
12/24/2025
Bryan was great. Service was easy and quick.
POOLESVILLE, MD
Oleg M|2017 Chevrolet Spark
Confirmed Service Customer
12/26/2025
Always good service at Criswell Chevrolet.
GERMANTOWN, MD
Margaret O|2020 Chevrolet Bolt EV
Confirmed Service Customer
1/5/2026
Very professional
GAITHERSBURG, MD
Cornelius B|2019 Chevrolet Corvette
Confirmed Service Customer
1/5/2026
Everything was excellent
ELLICOTT CITY, MD
Dina M|2023 Chevrolet Equinox
Confirmed Service Customer
1/7/2026
Bryan the best csr
GERMANTOWN, MD
William T|2025 Chevrolet Trax
Confirmed Service Customer
1/7/2026
Very professional and organized! I am a longtime customer here but this was the first visit with this vehicle. Looking forward to a continued outstanding relationship!
DAMASCUS, MD
Arthur H|2024 Chevrolet Corvette Z06
Confirmed Service Customer
1/7/2026
On time and another great service.
UPPER MARLBORO, MD
Hamid K|2023 Chevrolet Suburban 1500
Confirmed Service Customer
1/8/2026
Very good fantastic service!
LAUREL, MD
Collin U|2025 Chevrolet Tahoe
Confirmed Service Customer
1/8/2026
Lucas Krause is an excellent service representative. He stayed in touch throughout the day. The vehicle was ready when he said it would be. I enjoyed working with him.
DARNESTOWN, MD
James B|2021 Chevrolet Tahoe
Confirmed Service Customer
1/8/2026
Always a pleasure working with Dina.
BETHESDA, MD
Amarjit B|2004 Chevrolet TrailBlazer
Confirmed Service Customer
1/9/2026
The advisor kept me informed regarding my vehicle, the issues along with cost of parts & repair
GAITHERSBURG, MD
Justin S|2023 Chevrolet Silverado 1500
Confirmed Service Customer
1/10/2026
I always get first class treatment when dealing with Dina and the Criswell group.
BETHESDA, MD
Drew O|2023 GMC Acadia
Confirmed Service Customer
1/10/2026
Dina B.was awesome as always, she led me through the process, kept me updated was a true professional. A+ service.
BETHESDA, MD
Crystal E|2026 Chevrolet Equinox
Confirmed Service Customer
1/11/2026
My experience was great first time appointment for service oil change with 14 point inspection with an alignment inspection.
BRYANS ROAD, MD
Milton R|2016 Chevrolet Corvette
Confirmed Service Customer
1/12/2026
My experience was great second to none and I would always get my vehicle serviced at there
WALDORF, MD
Greg W|2024 GMC Acadia
Confirmed Service Customer
1/12/2026
My service advisor, Drew, did an excellent job helping me through my vehicle serve at Criswell Chevrolet.
ROCKVILLE, MD
Henry S|2023 Chevrolet Bolt EUV
Confirmed Service Customer
1/12/2026
Lucas was helpful,friendly, and professional
POTOMAC, MD
Matt K|2021 GMC Yukon
Confirmed Service Customer
1/12/2026
Service was great and getting a MD State Inspection was a smooth process.
GAITHERSBURG, MD
Mark D|2022 Buick Encore GX
Confirmed Service Customer
1/12/2026
Criswell always does a nice job and this time I had a body work done as a result of an accident. Kevin kept me in the loop and make sure everything was done correctly. I appreciate the Criswell. It’s one of the better dealerships out there.
ROCKVILLE, MD
Bryon B|2025 Chevrolet Tahoe
Confirmed Service Customer
1/12/2026
They got me in timely and got me out the door as quick as possible with the problems taken care of. Polite and responsive.
BUTLER, PA
Drew O|2023 GMC Acadia
Confirmed Service Customer
1/12/2026
DINA B. IS AWESOOME AS ALWAYS, WORKED WITH HER FOR MANY YEARS, ALWAYS A PROFESSIONAL AND REPRESENTS GMC VERY WELL.
BETHESDA, MD
Amy K|2018 Chevrolet Equinox
Confirmed Service Customer
1/12/2026
Good experience. Bryan was very helpful and explained all my options.
GAITHERSBURG, MD